Comfort Inn & Suites West - Medical Center

Hotels
•
Comfort
8.1 (349 reviews)
2005 Commerce Drive , Rochester , US
+1 507-281-6850

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Laundry
See all facilities

Review Highlights

Pros:
Rooms described as roomy and clean
Comfortable beds
Excellent location and access to Mayo Clinic
Shuttle service available
Helpful/pleasant staff in some reports
Cons:
Unfriendly or unhelpful staff and at least one overbooking incident
Pool/spa out of operation or broken
Thin walls / nighttime noise
Room smelled of marijuana in at least one case / construction issues
Noisy vending and ice machines
Breakfast not replenished timely
Booking/charge/refund problems

Categories

Cleanliness
9.2
Generally reported as clean in many reviews (rooms described as clean and comfortable), though there were a few serious lapses (reports of marijuana smell in a room and a room under construction).
Service
6.2
Multiple negative service experiences: unfriendly staff, overbooking/no-room-at-arrival, front desk on cell phone, understaffed desk and poor help with rebooking/refunds.
Location
9.6
Consistently praised for proximity to Mayo Clinic and nearby restaurants; shuttle service and easy access to major roads noted as strong positives.
Room Quality
9
Rooms described as roomy, spacious and beds comfortable in several reviews, though some issues noted (thin walls leading to noise, occasional hard pillows).
Amenities
6.6
Key amenity failures reported: pool/spa frequently out of operation or broken, noisy vending/ice machines, missing shower curtain in one report and general maintenance/decoration issues.
Value for Money
7.6
Mixed: convenient location and generally comfortable rooms provide value for many guests, but overbooking, unexpected charge/refund problems and service failures reduce perceived value.
Food and Beverage
6.9
Breakfast service criticized for slow replenishment; vending and ice machines noisy. No strong positives about F&B beyond basic breakfast availability.
Overall Experience
9.7
Mixed overall: several guests reported very nice, restful stays (good location, clean rooms, comfortable beds), but notable exceptions (serious overbooking incident, smoking smell, understaffing) lowered some stays—overall leans positive based on frequency of favorable comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Welcome to Comfort Inn & Suites West - Medical Center in Rochester!

Convenient Amenities:
Experience comfort with free WiFi, air conditioning, and cable channels in every room. Enjoy the convenience of a microwave and refrigerator in the dining area. Relax in your private bathroom with a bath or shower.

Complimentary Services:
Benefit from free parking during your stay at our property. No need to worry about parking fees or availability.

Ideal Location:
Located in Rochester, our hotel is perfect for both leisure and business travelers. Close to the Medical Center, our hotel offers easy access to nearby attractions and facilities.

Book your stay now at Comfort Inn & Suites West - Medical Center for a relaxing and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RST

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 349 reviews
Cleanliness: 9.2
Service: 6.2
Location: 9.6
Room Quality: 9
Amenities: 6.6
Value for Money: 7.6
Food and Beverage: 6.9
Overall Experience: 9.7
K
Karen • family_with_children • us
8
Pros:

Clean & quiet

2026-11-05 • via Nuitee
H
Harkleroad • family_with_children • us
6
Nobody friendly in Rochester.
Pros:

Roomy and clean.

Cons:

None of the staff smiled. Ever. Bathroom was agreed strangely.

2026-10-24 • via Nuitee
A
Arden • family_with_children • us
10
2026-10-22 • via Nuitee
S
Sylvia • couple • us
10
2026-10-21 • via Nuitee
L
Liz • solo_traveller • us
1
Worst Experience of Comfort Inn EVER!
Cons:

That we booked and confirmed 2 nights through bookings. com and when we arrived at 1am the guy at the desk said there was an emergency and we no longer had a room. My husband was due at Mayo Clinic in the morning and there we stood at 1am without accommodations that we secured about 2 weeks prior. I will NEVER STAY AT A COMFORT INN AGAIN. Did not offer to even find us a room in town somewhere else. Just stated there were plenty of hotels in town.
And fun fact: they already charged my credit card. I want my money back and maybe more. I am beyond angry about this.

2026-10-16 • via Nuitee
R
Rebecca • solo_traveller • us
10
2026-10-14 • via Nuitee
J
Judy • couple • us
8
2026-10-11 • via Nuitee
B
Binsfeld • solo_traveller • us
10
2026-10-09 • via Nuitee
C
Chris • couple • us
10
We had a very nice stay.
Pros:

The room was very spacious and in a nice location.

Cons:

To much noise, the walls are thin.

2026-09-18 • via Nuitee
M
Mock • solo_traveller • us
1
Pros:

Absolutely nothing

Cons:

The room smelled like someone had been smoking Marijuana in it, 2nd room was construction site, ended up leaving immediately and going to the Staybridge inn up the

2026-09-15 • via Nuitee
J
JENNIFER • solo_traveller • us
3
Horrible Service
Pros:

The place was very clean and nice. The rooms were clean. The beds were comfortable.

Cons:

We checked in. We were given room 218. We went up to our room, used the key, walked in to see 2 people laying in bed.
It was very embarrassing. We went downstairs to let the front desk know. She wanted to know how to fix it. I said give me a suite. She said she didnt know how to do that because it said it was overbooked. So we got room 310 instead.
Then we went to check out the pool and spa to find it empty.
I dont want any flippin points. I really should get a free night. The lady at the front desk was on her cell phone while she was checking me in. I dont think we will stay there again. Which is too bad because it was a great location for me.

2026-09-14 • via Nuitee
J
Jane • couple • us
4
They need more attention to detail!
Pros:

The location is excellent: near major roads & other facilities (restaurants, bars & etc).

Cons:

No shower curtain. I took a shower anyway & just mopped up the floor.

2026-09-13 • via Nuitee
N
Nancy • solo_traveller • us
8
Cons:

Hard pillows

2026-09-02 • via Nuitee
S
Scott • couple • us
7
2026-08-31 • via Nuitee
B
Bruce • solo_traveller • us
3
Pros:

Access to Mayo.

Cons:

Very understaffed. Desk people were virtually non-existent.

2026-08-30 • via Nuitee
T
Teresa • couple • us
2
Pros:

Staff at the desk were nice and welcoming.
Location was good for me.
The hotel was clean.

Cons:

The pool was out of operation. I wish I knew before I reserved a room because I needed a pool to do my physical therapy due to injury
The vending and ice machines were noisy; I could hear them in the night
Breakfast … foods should be replenished more timely.
Building decor is in need of repair. Wallpaper is peeling. The housekeeping staff apparently runs into the walls. It is just not appealing.

2026-08-17 • via Nuitee
G
Gloria • couple • us
10
2026-07-18 • via Nuitee
N
Nicole • family_with_children • us
5
Pros:

Room was clean and comfortable

Cons:

People were running in the halls until after 11pm and stomping and jumping and running above us past midnight.

2026-07-12 • via Nuitee
E
Elkins • solo_traveller • us
9
It was quiet, clean and the people were nice.
Pros:

I loved the shuttle. There were great restaurants nearby.

Cons:

The pool is broken, but I suppose that can’t be helped.

2026-06-29 • via Nuitee
C
Cody • solo_traveller • us
5
The stay was pretty good
Pros:

Room was nice and clean, building was nice inside overall not to bad of place at hotel, beds were comfy

Cons:

The key cards did not work half the time had to go down every day to get my key cards redone. Several people had this problem should really update the key system,

2026-06-27 • via Nuitee