Upper Ross Hotel

Great large bed

I only stayed for one night

I liked how they gave out the breakfast packs but didnt.like the shared bathroom amd toilets and there were smell of drugs through the hallway

Great customer service

Awesome service five star Thanks!

Keys stuck in doors

Clean and tidy

Staff were good and very helpful and room was modern and clean.

The rooms were very nice, modern and well equipped.
The location of the property however was not in a very nice area of Townsville.

The Manager looked after us very well. Thank you for ensuring a comfortable stay.

It was like a home away from home
I enjoyed it. The accommodation was comfortable. I would have liked single beds.

Have stayed before. Booked the room got turned away this time for being local. In a town ravaged by drugs FROM OUTSUDE OF TOWN, you dont look after your. Kindly, shut down.

It was nice and clean but for old people it having to walk to toilet and to fill the jug had to go bathroom Had GREAT Meals and nice staff

The hotel was a great place to stay close to public transport minutes away from shops

One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.

When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels

Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.

The motel was closeby wheremy friends partyis being held.

Poor. $100 deposit for the key (cash or charged to your credit card, supposedly refunded on checkout). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees.
Flood light right outside window. No water in the room, had to fill jug from a communal shower.
Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here.
Getting the key deposit tirned out to be just the saga that was accepted. You either need to stay until 10am to check out and get it done then. If you have to leave b4 10 you're at their mercy as to when/if they process the refund. I had to call and prompt them only to be told it will take 5-7 days gor me to see the money.
Expedia should not be supporting this hotel. Bad practices are being imposed on Expedia customers.

I've never stayed at a hotel with such poor customer service.. $100 deposit for the key (cash or charged to your credit card. Actually deducted from your card.). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees.
Flood light right outside window. No water in the room, had to fill jug from shower. I'm not sure there were pillows in the cases, just seme-thick pillow cases I think.
Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key refund is something of a problem. You can't checkont until staff arrive at 10am but if you leave earlier they eventually pay you back. I had to phone up and regardless it'll take 5-7 days to see the money again.
This hotel should not be on Expedia its a bad advert all round for the hospitality industry.