Marroad Hakone

Hotels
Hotel Marroad
8 (112 reviews)
1320, Goura, Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408 , Hakone , JP

Facilities

Free WiFi
24-hour front desk
Terrace
Sauna
Elevator
Breakfast available (surcharge)
Free newspapers in lobby
Smoke-free property
Free train station pickup
Parking (limited spaces)
See all facilities

Review Highlights

Cons:
Too expensive for the actual onsen installations.

Categories

Cleanliness
7.33
The review implies that the onsen installations did not meet expectations in terms of value.
Service
8.3
Standard quality for this hotel tier.
Location
8.34
Standard quality for this hotel tier.
Room Quality
8.29
Standard quality for this hotel tier.
Amenities
8.32
Standard quality for this hotel tier.
Value for Money
7.28
Too expensive for the actual onsen installations.
Food and Beverage
8.33
Standard quality for this hotel tier.
Overall Experience
7.8
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:32

Property Description

Experience a serene escape at Marroad Hakone, where luxury meets nature's beauty in the heart of Hakone.

Rejuvenating Amenities
Indulge in our relaxing hot springs and invigorating sauna, offering the perfect respite after a day of exploration.

Delectable Dining
Savor satisfying meals at the Voyageur restaurant while enjoying a complimentary continental breakfast, ensuring you start your day right.

Convenient Services
With complimentary Wi-Fi, a dedicated 24-hour front desk, and an efficient train station pick-up service, your comfort and convenience are our top priorities.

Unwind in one of our cozy guestrooms equipped with modern amenities, and immerse yourself in the tranquil surroundings. Don’t miss the chance; book your stay at Marroad Hakone today!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • A car is recommended for transportation to and from this property.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Transportation

    Car recommended

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8
Based on 112 reviews
Cleanliness: 7.33
Service: 8.3
Location: 8.34
Room Quality: 8.29
Amenities: 8.32
Value for Money: 7.28
Food and Beverage: 8.33
Overall Experience: 7.8
D
Dong Yan
8
Pros:

Breakfast no outdoor siting is a wasted

2025-10-13 via Nuitee
M
Maria Victoria
10
Pros:

Si

2025-09-28 via Nuitee
S
Scott J
10
Pros:

Close things we wanted to see and property has a nice onsen.

2025-09-26 via Nuitee
E
Edison family_with_children
8
Pros:

Property doesn't have any laundry and staff doesn't respond to any email. Otherwise, hotel is clean and staff is friendly and helpful.

2025-09-18 via Nuitee
H
HEAVEN
10
Pros:

Hakone is beautiful, we loved our stay here. Felt a bit more quaint and cozy then I imagine maybe some other options or that is just generally the vibe for a
small town in the mountains. The alcohol amenity and bar snacks were a lovely touch. The onsen was small but never crowded so it didn’t feel that way. Would absolutely stay here again if my luck brings me back to this place.

2025-09-18 via Nuitee
A
Ana Beatriz family
8
Pros:

Too expensive for the actual onsen installations.

2025-06-16 via Nuitee
A
Alexis family
10
Pros:

The staff was very hospitable and welcoming. They were ready to assist with anything we needed. The French cuisine was delicious, and the service in the restaurant was top tier. Great property, I’d stay again if I visit Hakone.

2025-05-25 via Nuitee
S
Sheri family
10
Pros:

The view, how quiet, and clean it was

2025-05-21 via Nuitee
G
Gig
6
Pros:

The 2 beds were too close to get in and out of the one closest to the wall. The price of the food was almost the same price as the room, I guess to make up for the free booze, but we don’t drink alcohol so it was not really worth the price, the only thing we found to be worth it was the onsens but were divided by gender so as a married couple we were disappointed that we couldn’t use it together!!!

2025-05-19 via Nuitee
J
Jessie family
10
Pros:

Best experience ever

2025-05-09 via Nuitee
X
xenia
8
Lugar agradavel e com banhos termais relaxantes
Pros:

Boa estadia. Hotel antigo, mas agradavel. Tem banhos termais. Sauna e cadeira de massagem. Vista montanhas. Cafe da manhã bem caro.

2025-04-24 via Nuitee
H
Hon partner
8
Pros:

very good

2025-04-18 via Nuitee
J
jon
10
Pros:

Wonderful hotel with first class service. Rooms were big and had everything you could need.
Shuttle service available to station each way. Taxi inexpensive. Funicular from station nearby. Fixed dinner menu but food excellent. Breakfast also limited but very good. No late hotel bar which was a shame but not essential for us.

2025-04-01 via Nuitee
L
Liliana family
8
Pros:

The area where the hotel is has a beautiful view of the valley. The rooms are very comfortable and have great amenities.
We had to walk the steep climb because the driver left at 6:00pm. We arrived by 6:40pm, they wouldn't give us a reservation for dinner because reservations needed to be done by 6:30pm. The host didn't try to find a solution so we ended up not having dinner

2025-03-23 via Nuitee
I
isohisa
10
Pros:

駅まで車の送迎も無料でありとてもサービスが良かったです!部屋も綺麗で景色は雪で生憎でしたが朝大文字も見えて最高でした。食事はサービスに入れてませんでしたが今度食べに行きたいと思いました。

2025-03-16 via Nuitee
C
CHI WAI family
10
Pros:

This hotel is recently decorated and room is very clean and tidy

2025-02-21 via Nuitee
J
Jesse
10
Pros:

Very pleased. Breakfast was an extraordinary value

2025-02-19 via Nuitee
B
BOON POO
8
Nice onsen getaway
Pros:

Room was clean and good size. Looks like recently renovated. Very limited meal options and rather expensive for what were offered, for both breakfast and dinner. Not buffet style. Can't be having the same English breakfast and French dinner everyday. Restaurants closes relatively early in Gora. Public transportation not very convenient. Need your own car to move around. Walking to Gora station is an option, but the terrain is hilly. Hotel shuttle service starts from 9am and ends at 6pm. Telephone booth next to Information office at Gora station to call for hotel shuttle service. Hotel service is excellent. Onsen facilities were good.

2024-10-25 via Nuitee
N
Noriko
6
普通、特別良い温泉ホテルではないかなぁ
Pros:

普通に泊まれます。
御殿場アウトレットに寄った後、帰るのが日曜日だったので、東名高速道路が混んで、帰るのに自宅まで帰るのに、疲れて急遽泊まった。
まぁ普通です。
温泉♨️も普通です。アメニティは何もなく、朝食も普通。コーヒー薄くて美味しくない。
MLB見るのに延長したら、1万超えた

2024-10-21 via Nuitee
I
Irina
10
Pros:

The hotel is located in the beautiful mountainous area, my room had an amazing view.
The hosts were very accommodating, I was allowed to check in earlier on the day of arrival.
The onsen was great!
The minus about the Gota area is that it’s not offering a lot of dining places.
However, the hotel has the restaurant.
The food was delicious!
I had a great time during my stay!

2024-10-19 via Nuitee