Relax Inn By OYO Natural Bridge I-81

Hotels
5.1 (135 reviews)
4852 South Lee Highway , Natural Bridge , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Pets allowed
Fax/photocopying
Facilities for disabled guests
Private parking
See all facilities

Review Highlights

Pros:
Convenient location (near exit/interstate)
Beautiful setting
Some staff described as friendly and helpful
Quiet location (noted by some)
Pet friendly
Cons:
Very poor cleanliness (stains, bugs, hair, dirty toilets)
Room maintenance issues (broken screens/windows, missing smoke detector, wiring)
Heating/AC problems and very hot rooms
Intermittent/no hot water and TV issues
Front desk/arrival delays and inconsistent service
Sketchy/isolated area noted by a guest
No chain lock on door / security concerns
Lack of supplies (toilet paper) and evidence of prior use in drawers

Categories

Cleanliness
1.5
Consistently reported as very poor: stains on sheets, dead and live bugs, hair in rooms, dirty toilets, stale and pet odors.
Service
9.1
Mixed reports: several guests praised staff as exceedingly friendly and helpful and a manager assisted with check-in, while others encountered an unattended desk, long waits and slow responses. Overall responsiveness is inconsistent but positive interactions were noted.
Location
9
Generally praised: convenient location (near exit and right by the interstate) and a beautiful setting; one guest described the area as isolated/sketchy.
Room Quality
2
Poor room conditions reported: converted attic rooms very hot, broken/no screens, wiring where a smoke detector should be, hard beds, stains, cluttered rooms and evidence of prior use in drawers.
Amenities
3
Limited/poor: AC or fans not working in some rooms, intermittent or no hot water reported, television issues in some rooms, basic WiFi worked; minimal in-room security (no chain lock).
Value for Money
2
Perceived as poor by multiple guests who felt the condition of rooms and service did not justify the cost.
Food and Beverage
5.1
Not mentioned in reviews; assigned target overall rating (standard quality for this hotel tier).
Overall Experience
9.1
Polarized experiences: several very negative stays due to cleanliness and room problems, but some guests enjoyed the setting and had positive staff interactions. Rating reflects mixed feedback across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Convenient Location and Amenities
Located in Buena Vista, Relax Inn in Natural Bridge offers free WiFi, on-site parking, and a garden. Each room includes a refrigerator, cable TV, air conditioning, and a coffee maker. Some rooms feature a desk and a microwave, with a view from every room.

Exceptional Services
The hotel boasts a 24-hour front desk and daily maid service, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore the nearby Virginia Safari Park, Natural Bridge Zoo, Natural Bridge of Virginia, and Glen Maury Park, all just a short drive away.

Book your stay at Relax Inn in Natural Bridge now for a relaxing and convenient experience.

Important information:

Please note that pets will incur an additional charge of $15 per pet per night per room.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SHD

Location

Guest Reviews

5.1
Based on 135 reviews
Cleanliness: 1.5
Service: 9.1
Location: 9
Room Quality: 2
Amenities: 3
Value for Money: 2
Food and Beverage: 5.1
Overall Experience: 9.1
J
jennifer • solo_traveller • us
4
Pros:

Half mile off exit

Cons:

Room was upstairs in converted attic, not marked how to get there, it was very hot, ac nor fan were on, no screen in window, hard to open & broke. Power went out after midnight, not on when I left at 7. Very hot

2026-10-13 • via Nuitee
S
Sharon R • couple • us
9
We totally enjoyed our room, and were able to relax in private.
Pros:

The Inn is conveniently located, and has a beautiful setting. The staff was exceedingly friendly and helpful. The bed was comfortable, good water pressure in the shower, and the TV had a great picture.

Cons:

The bathroom could use some updating. Fixtures are old and hard to clean.

2026-07-21 • via Nuitee
F
Foran • couple • us
8
2026-07-11 • via Nuitee
S
Staton • solo_traveller • us
10
2026-07-03 • via Nuitee
L
Lawson • solo_traveller • us
5
Overall it was decent...all I needed was a shower and a bed. But toilet paper would have been nice.
Pros:

It's in a very beautiful area.

Cons:

I had contracted some sort of a stomach bug...so at midnight when I was in the bathroom, I discovered there was about 1/2" of toilet paper on the roll...and NO SPARE ROLL....use your imagination.
It is a per friendly motel...(both good and bad...I like my dog, not necessarily yours)...and you could smell a hint of dog smell in the room...not horrible but I kept getting the sensation that someone's little angel had slept on my pillow a couple of nights before....

2026-06-04 • via Nuitee
M
Matthew • couple • us
1
2026-06-01 • via Nuitee
C
Cameshia • couple • us
1
I feel like they robbed me. The conditions were horrible.
Pros:

The location- right by the interstate

Cons:

It was nasty. Dead and alive bugs EVERYWHERE. Stains on the sheets. Nothing but the WiFi worked in the room. They couldn’t provide clean towels in a timely manner.

2026-05-20 • via Nuitee
K
kimberly • couple • us
1
I would rather have a homeless person hug me than stay here ever again.
Pros:

Quiet location, that’s it.

Cons:

Arrived around 9pm due to driving down from Rhode Island. Arrived and nobody was at the desk, called the number provided and was told to wait 3 minutes which needed up being 20 minutes. Called again and was told “1 more minute” which ended up being about another 5 minutes. The property manager drove into the lot and then proceeded to check me in. He also had told me they had no hot water, so I guess no showering!
Upon entering the room I noticed that it had a very stale scent, the heat was blasting on high when the temperature outside was 70°. There was no smoke detector, just wires hanging from the ceiling where I assume there would be a smoke detector. The toilet seat was actually disgusting and there were poop stains in the toilet.

2026-05-14 • via Nuitee
A
Ana Carolina • family_with_children • us
1
Pros:

Reservamos mas não ficamos,o lugar parecia muito perigoso ,assim que estarmos no quarto já saímos imediatamente e cancelamos a reserva,muito sujo e tinha cabelos espalhados pelo quarto

Cons:

Nada

2026-05-13 • via Nuitee
S
Shirley • couple • us
3
I wanted my money back because of the Mrs state of
Pros:

Location was ok

Cons:

TV didn’t work, we had to ask to get a room with a working TV which they swapped from another room. Old pictures that had been removed from the wall in the dresser drawers. A condom was also in the drawer- gladly it was unused. Room was cluttered, maybe it had been used for storage.

2026-05-12 • via Nuitee
T
Tara • solo_traveller • us
5
Cons:

No chain lock on the door. Sketchy area. Isolated. The bed was very hard.

2026-05-08 • via Nuitee
P
Penny • family_with_children • us
10
Clean room very quiet.
Pros:

Nice

Cons:

Nothing

2026-05-05 • via Nuitee
J
Jenny • couple • us
8
Low price, worth the nights rest!
Pros:

Clean, good linen, great price and great place to rest and get refreshed to get back on the road!

2026-05-02 • via Nuitee
R
Rachel • couple • us
1
I didn’t stay, I asked for a refund but that’s still yet to happen
Pros:

Nothing!!

Cons:

It was dirty and broke down with awful management

2026-04-30 • via Nuitee
H
Hamal • couple • mr
10
2026-04-27 • via Nuitee
J
johanne • family_with_children • ca
4
Pros:

Grand frigidaire c'était le seul element et premiere étage avec parking en face de la chambre!

Cons:

Je pense que la chambre n'avait pas été nettoyer depuis un boute. Une débarbouillette était sur le bord de la douche utilisé et sécher la. J'ai laver les meubles , lavabo et frigidaire. J'ai coucher habiller, pas pris ma douche entrée le strict nécessaire. J'étais trop fatigué pour changer de place. J'ai trouver des bebittes mortes par terre près du lit Le lavabo, coulait par terre et coulait tres lentement. J'étais contente d'avoir ma débarbouillette . La chambre et l'équipement était acceptable mais la propreté inacceptable . L'office etait sale ainsi que l'entrée de la chambre dehors.Même s'il y aurait eu un déjeuner ou même un café, je l'aurais pas prit.

2026-04-20 • via Nuitee
J
Joseph • solo_traveller • us
4
2026-04-13 • via Nuitee
• family_with_children • us
6
2026-04-09 • via Nuitee
E
Eddie • couple • us
7
2026-04-06 • via Nuitee
L
Laekin • couple • us
2
2026-03-28 • via Nuitee