Hortensia Flower

Hotels
7.7 (62 reviews)
46 Phố Lương Văn Can , Hanoi , vn

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
5.95
Room noted as not clean, with mold and hair in the bathroom.
Service
8.95
Staff was friendly and helpful throughout the stay.
Location
9.45
Great location in the heart of the city, easy access to attractions.
Room Quality
6.95
Some rooms noted as small and lacking windows, some needing renovation.
Amenities
6.45
Basic amenities present, but issues with elevator and cleanliness noted.
Value for Money
8.45
Affordable given the central location and quality of service.
Food and Beverage
7.45
No specific mentions, standard quality for this hotel tier.
Overall Experience
7.95
Mixed feelings overall, fantastic location but multiple issues varied by room.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:26

Property Description

Central Location: Located in the heart of Hanoi, just 400 meters from Thang Long Water Puppet Theater.

Concierge Service: Enjoy the convenience of our concierge service and tour desk for a hassle-free stay.

Modern Amenities: With a 24-hour front desk, airport transfers, room service, and free WiFi, we cater to all your needs.

Experience the best of Hanoi at Hortensia Flower. Book now to secure your stay in the vibrant city center.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

7.7
Based on 62 reviews
Cleanliness: 5.95
Service: 8.95
Location: 9.45
Room Quality: 6.95
Amenities: 6.45
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 7.95
N
Natasha • couple • gb
8
2026-03-09 • via Nuitee
D
Dam • solo_traveller • vn
10
Very satisfied and happy
Pros:

Excellent location, near the lake. Clean rooms, enthusiastic and friendly staff. Reasonable price, hotel has an elevator. Very satisfied, will return and recommend to friends ♥️

2026-02-14 • via Nuitee
H
Hayden • family_with_children • au
5
Fantastic location, friendly and helpful staff, but I would not stay here for any other reason (cleanliness, bed comfort
Pros:

Location was fantastic - cannot fault.

Cons:

Room was not clean. Hair was everywhere in the bathroom, and the wifi did not work / was not turned on for our floor (so had to rely on data). The door would not lock without being broken, so needed to get staff to come fix it (the staff were fantastic when issues came up like this)

2026-01-20 • via Nuitee
N
Nguyen Quang Nhat • solo_traveller • de
9
Tuyệt vời
Pros:

Anh/chị/em Lễ tân rất thân thiện, nhiệt tình

Cons:

Phòng tắm hơi cũ

2026-01-19 • via Nuitee
D
Duinmaijer • extended_group • nl
9
Prima short stay
Pros:

Dichtbij in het oude centrum, behulpzaam met uitzoeken en boeken van excursies

Cons:

-

2026-01-13 • via Nuitee
S
Sandra • couple • dk
6
2025-12-28 • via Nuitee
T
TRONG NHAN • couple • vn
7
Ổn trong tầm giá
Pros:

Vị trí tốt, ngay trung tâm tiện bộ đến các khu phố
Nhân viên thân thiện

Cons:

Giờ cao điểm khó gọi xe cho tắt đường khu vực

2025-12-19 • via Nuitee
윤혁수 • extended_group • kr
7
2025년 12월 이용후기
Pros:

위치는 매우 좋은편 입니다. 시내 한복판에 있는 호텔이지만 생각보다 객실이 조용해서 좋았습니다.
호텔과 마사지샵과 환전소를 동시에 운영합니다.
오후에 체크인해 당일 밤 체크아웃 할 예정이었기에
기대를 1도 안했는데 생각보다 괜찮았음.

Cons:

따뜻한 물이 나왔다 안나왔다 합니다.
엘레베이터가 반의 반층 낮게 설계되어있어 꽤 높은 턱이 있는데
조심해야 합니다.
콘센트가 침대에서 좀 멀어요.
크리티컬한 약점은 없으나 무언가 조금씩 빠지는 느낌.
그렇다고 이상하냐 그런건 또 아님

2025-12-15 • via Nuitee
C
Christian • couple • fr
9
Pros:

Accueil excellent, personnes à l'écoute, fiable et toujours disponible pour faciliter mon séjour. Quartier animé au centre des attractions de la vieille ville

2025-12-10 • via Nuitee
A
Alvis • couple • lv
9
2025-12-04 • via Nuitee
M
Marcelo • solo_traveller • au
8
2025-11-29 • via Nuitee
E
Eliza • extended_group • us
6
Great location and comfy room but mold in the bathroom was a turn off
Pros:

Great location and the staff was very nice. The room had no outside window which was a plus for this location because it was quiet.

Cons:

There was black mold all over the bathroom countertop and the towels were stained

2025-11-27 • via Nuitee
N
Niño Fredrico • extended_group • ph
8
Pros:

The property is very near famous destination around Old Quarter. The stay was also actually really affordable and decent. The staffs are very helpful, hospitable and kind.

Cons:

Some of the areas needs renovation.

2025-11-18 • via Nuitee
J
Julia • couple • de
6
2025-11-16 • via Nuitee
N
Nancy • family_with_children • au
5
Good location, in the old centre of Hanoi
Pros:

The staff is sweet and trying there best to help you wherever they can.

Cons:

Not a hygienic feeling, floor dirty, and dusty and the room didnot have any window, this was our only possibility as we stayed th 3.

2025-11-05 • via Nuitee
P
Paul • solo_traveller • es
6
Pros:

It is in the heart of Hanoi.

Cons:

The lobby is a massage room and they have a massive problem with humidity in the room

2025-11-04 • via Nuitee
L
Lisa • couple • gb
6
Pros:

Fine for one night, probably wouldn't want to stay any longer. Friendly staff.

Cons:

Room fairly small, hard bed.

2025-11-02 • via Nuitee
B
BISMA • extended_group • gb
4
Pros:

Good location.

Cons:

Really outdated room

2025-10-24 • via Nuitee
Z
Ziggy • couple • au
10
2025-09-29 • via Nuitee
J
JUNICHIRO • couple • jp
9
2025-08-17 • via Nuitee