Holiday Inn Express & Suites Garland E - Lake Hubbard I30 by IHG

Hotels
•
Holiday Inn Express
8 (553 reviews)
4412 Bass Pro Drive , Garland , US
+1 972-203-5700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great location
Friendly staff
Cons:
Cleanliness issues
Maintenance needs

Categories

Cleanliness
6.08
The hotel room was reported as not clean and had issues like broken fixtures and mold.
Service
9.55
Accommodating staff and good customer service were frequently mentioned.
Location
9.59
Location was consistently praised with easy access to businesses and attractions.
Room Quality
7.04
Some rooms had issues such as smells and maintenance problems, but comfort was noted.
Amenities
7.57
Amenities like breakfast had mixed reviews, with variability in quality.
Value for Money
7.53
Some felt it did not meet expectations for the cost, but others appreciated the offer.
Food and Beverage
8.08
Breakfast offerings were mentioned as fair but lacking in variety.
Overall Experience
8.55
Overall experience varied, with many positive mentions but some significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:33

Property Description

Modern Accommodations
Holiday Inn Express & Suites Garland E - Lake Hubbard I30 offers stylish and air-conditioned rooms with free WiFi and flat-screen TVs. Some rooms even feature a private balcony for a relaxing stay.

Convenient Amenities
Guests can enjoy free private parking, a fitness center, and a business center during their stay. The 24-hour front desk ensures all needs are met promptly for a hassle-free experience.

Nearby Attractions
Located just a short distance from popular attractions like Dallas World Aquarium and American Airlines Center, this hotel is the perfect choice for travelers looking to explore the vibrant city of Garland.

Book your stay at Holiday Inn Express & Suites Garland E - Lake Hubbard I30 now for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Location

Guest Reviews

8
Based on 553 reviews
Cleanliness: 6.08
Service: 9.55
Location: 9.59
Room Quality: 7.04
Amenities: 7.57
Value for Money: 7.53
Food and Beverage: 8.08
Overall Experience: 8.55
O
Orpin • family_with_children • us
8
2026-10-26 • via Nuitee
D
DeKaytra • extended_group • us
10
2026-10-25 • via Nuitee
C
Cassie • couple • us
9
2026-10-23 • via Nuitee
A
Ayala • family_with_children • us
1
Terrible place
Pros:

Nothing at ALL

Cons:

Everything was dirty, smelly, didn't get my refund id rather stay on the street than stay there ever again

2026-10-23 • via Nuitee
S
Shaw • couple • us
9
2026-10-17 • via Nuitee
L
Lakaysha • couple • us
1
BED BUG problem!! It was horrible, managers were RUDE. They would not refund our money, we had to check out and pay for
Pros:

Location

Cons:

BED BUGS!!!

2026-10-16 • via Nuitee
E
Erika • couple • us
10
Excellent
Pros:

Lake view, cleaniness and location.

Cons:

No complaints

2026-10-15 • via Nuitee
P
Phinnah • extended_group • gb
8
2026-10-11 • via Nuitee
M
michelle • extended_group • us
5
Was close to what we had planned but would not recommend. Will not be rebooking this hotel
Pros:

Hallways had a weird smell also hot compared to lobby , Jeremy for evening staff was amazing morning lady manager was horrible no smile no courtesy to guest . Will not be staying here our next time around

Cons:

Morning lady manager , was hot in hallways and weird smell

2026-10-10 • via Nuitee
M
Marc • couple • us
1
2026-10-10 • via Nuitee
L
Larry • couple • us
1
Horrible
Pros:

breakfast was good

Cons:

We had no lights, the phone in the room didn't work and the ac had to be turned down to 65 for it to come on and stay. They finally gave us another room after three trips down to complain. The ice machines in the building didn't work.

2026-09-18 • via Nuitee
J
Jeff • solo_traveller • us
2
The facilities definitely needs attention
Pros:

Location

Cons:

There was mold and mildew buildup on the inside of the air conditioner making the room smell dirty and musty. The window was coming loose from the building .

2026-09-17 • via Nuitee
M
Maria • solo_traveller • us
5
Cons:

The hotel hallway and elevators had a pungent smell of Marijuana. There were ants in the room. The shower curtain is too short therefore water spilled over on the floor. There was no hot water for 3 days out of our stay.

2026-09-12 • via Nuitee
R
Rubi • couple • us
10
2026-09-09 • via Nuitee
R
Ricardo • solo_traveller • us
4
Too much money for this not to work properly
Pros:

Bed was comfortable

Cons:

No ice machine in the entire hotel. The pool was so dirty none of my family got into the pool. Ants were all over the AC unit in the room. Also seen dead roaches in the staircase. Light fixtures were hanging down with wires going everywhere

2026-09-04 • via Nuitee
B
Bellonica • family_with_children • us
10
2026-09-01 • via Nuitee
J
Josh • solo_traveller • us
8
Mgmt made it right!
Pros:

Excellent location!

Cons:

Bed had a spot on the sheet but management made it right by changing and upgrading our room

2026-08-30 • via Nuitee
L
Leah • couple • us
1
2026-08-23 • via Nuitee
J
jackie • couple • us
3
Wrong room, need maintenance & cleaning upkeep.
Pros:

Good area by Bass Pro Shop & Ray Hubbard Lake , one nice man at the desk that work the evening shift. Breakfast was good.

Cons:

Pool was dirty, we wanted a standard King they gave us a handicap King that needed to be cleaned by the 3rd day they changed us to another King room but the air conditioner was not working properly, it was leaking & had the carpet all wet around it. We let them know. They came with the wet vacuum. We cleaned the filter before they came. We had a fan we bought from home.

2026-08-19 • via Nuitee
R
Robert • solo_traveller • us
6
Pros:

Appearance

Cons:

Ice machine is not working, a few roaches visible

2026-08-04 • via Nuitee