Hampton Inn & Suites San Mateo-San Francisco Airport

Hotels
•
Hampton Inn
9.1 (786 reviews)
2940 S. Norfolk Street , San Mateo , US

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great breakfast variety
Friendly staff
Clean facilities
Cons:
Noise from housekeeping
High pet fee
Breakfast quality issues
Thin walls

Categories

Cleanliness
9.18
Generally clean based on positive remarks, but some issues with odor noted.
Service
9.65
Positive feedback regarding staff friendliness and responsiveness.
Location
9.69
Convenient location for accessing attractions and restaurants.
Room Quality
8.64
Rooms were comfortable but some complaints regarding noise and bed firmness.
Amenities
9.17
General amenities met expectations, though some comments on breakfast quality.
Value for Money
8.13
Perceived value affected by high fees for pets and breakfast quality criticisms.
Food and Beverage
8.68
Breakfast variety was appreciated, but quality was criticized in some reviews.
Overall Experience
9.65
Generally a positive stay with preferences to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:01

Property Description

Convenient Location
Located in San Mateo, Hampton Inn & Suites San Mateo-San Francisco Airport offers easy access to popular attractions like Shoreline Amphitheatre and Oracle Park. With Union Square and Oakland Coliseum also within reach, our hotel provides the perfect base for exploring the area.

Comfortable Accommodation
Our air-conditioned rooms feature private bathrooms, TVs, and complimentary toiletries, ensuring a comfortable stay for all guests. The attentive reception staff is always on hand to offer tips and assistance, making your visit even more enjoyable.

Nearby Landmarks
Situated just a short distance from San Francisco City Hall, Moscone Center, and San Francisco International Airport, Hampton Inn & Suites San Mateo-San Francisco Airport is the ideal choice for travelers seeking convenience and comfort during their stay.

Book your stay at Hampton Inn & Suites San Mateo-San Francisco Airport now for a memorable and hassle-free experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

9.1
Based on 786 reviews
Cleanliness: 9.18
Service: 9.65
Location: 9.69
Room Quality: 8.64
Amenities: 9.17
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 9.65
N
Nicole • family_with_children • us
10
2026-11-05 • via Nuitee
J
jacopo • solo_traveller • it
10
See you soon!
Pros:

Top hotel and very kindly staff!

2026-11-04 • via Nuitee
Q
Qin • couple • us
3
2026-11-02 • via Nuitee
S
Stephen • couple • us
9
2026-11-01 • via Nuitee
R
rimon • couple • il
10
2026-10-29 • via Nuitee
I
Isabel • couple • us
9
2026-10-27 • via Nuitee
S
SHINICHIRO • solo_traveller • jp
7
Excellent Hotel, Worst Experience
Pros:

location,facility,counter staff are excellent.

Cons:

A housekeeping staff member came to check if the room was vacant at 9:00 AM, even though I was still in the room and the check-out time was 11:00 AM.

2026-10-26 • via Nuitee
S
Soyoun • couple • us
6
2026-10-25 • via Nuitee
W
Walt • couple • us
9
Great hotel
Pros:

Our room was clean and very comfortable. The hotel staff was very friendly and helpful and the breakfast offerings were very good. The location was great for us to branch out to a few areas we wanted to visit.

2026-10-25 • via Nuitee
C
Cheryl • couple • us
10
2026-10-24 • via Nuitee
T
Tamara • couple • nl
2
Traumatising service
Pros:

For the price, I suppose this hotel is ok for a one-night stay before heading to the airport. However, I would still expect a much better level of service. Because this was really bad.

Cons:

Unfortunately, the service was absolutely terrible, especially during breakfast. While I was still at the buffet getting my food, the staff suddenly started shouting, “It’s 10 o’clock, we’re closing, bye!” Without any warning or polite communication, they abruptly closed off the breakfast area, forcing me and several other guests to leave through a back-of-house service route.

The entire situation was incredibly rude, unprofessional, and honestly quite shocking. I felt extremely uncomfortable and disrespected, and I was so taken aback by the way we were treated that I was left speechless for a while afterward. I've never experienced anything quite like it at a hotel.

On top of that, the rooms could definitely have been cleaner, and there was an unpleasant, strange smell lingering in the room.

Overall, while the price may be reasonable for a short airport stay, basic cleanliness, courtesy, and professionalism should never be too much to ask.

2026-10-23 • via Nuitee
F
Frank • solo_traveller • us
10
2026-10-21 • via Nuitee
S
SHENG-BAO • solo_traveller • tw
8
2026-10-21 • via Nuitee
M
Mary Anne • extended_group • us
10
We had a very comfortable stay at the hotel. Included breakfast was exceptional and they had free coffee at the lobby 24
Pros:

Cleanliness of the whole place

Cons:

None

2026-10-20 • via Nuitee
L
Laurie • solo_traveller • us
9
2026-10-13 • via Nuitee
J
Johan • solo_traveller • se
8
2026-10-11 • via Nuitee
J
Josh • solo_traveller • us
9
2026-10-10 • via Nuitee
R
RICHARD • couple • us
8
Acceptable
Pros:

Comfortable quiet room.

Cons:

Hot Breakfast

2026-09-16 • via Nuitee
G
Giselle • extended_group • us
10
2026-09-14 • via Nuitee
O
Osheroff • couple • us
9
2026-09-14 • via Nuitee