Hotel Royal Hoi An - MGallery

Amazing experience, we stayed in a Deluxe King River View room. The room was great, the pools were fantastic and refreshing and the morning breakfast exceeded both of our expectations with a wonderful mix of local and international options. The service was great and all the staff were friendly! We'd happily stay here again on a return visit.

We were very pleased with the hotel’s service, and the staff were extremely attentive. Room service was efficient, as when I needed a plier because my luggage clasp came off, the technician arrived promptly and fixed it for me. Although our first night’s sleep was slightly affected by an air-conditioning trip, the room itself was spotless, with no dust on the floor or the desk.

We had dinner at the hotel’s Wakaku Japanese restaurant, where the sushi was fresh and the meal was simple yet enjoyable. On 30 May, we were pleasantly surprised to receive a birthday cake for my partner during breakfast. It was a thoughtful gesture that made our stay even more memorable. I would be happy to return the next time I visit Hoi An.

Excellent hotel location is good

Nice and hospitality hotel , will be back again

Excellent hotel and close to Old Town Hoi An.

Beautiful hotel with great pools

All the staff was so kind and helpful while staying here always was welcomed with smiles. Highly recommend for a nice getaway.

Lovely hotel in old Hoi An; great clean and comfortable room with plenty of space; breakfast was fantastic with great range of fresh food; pool is very large with plenty of sunbeds.
Staff were lovely and helpful especially Sa and
Csun. Highly recommended

The staff are all very friendly with great customer service, and attentive to details. The hotel amenities were perfect with a lovely rooftop pool & bar, and a beautiful view of the city. The breakfast food selection was absolutely amazing and delicious at the restaurant. The spa and spa services were great and a very relaxing experience. A wonderful couples getaway! We will definitely return to Hotel Royal Hoi An.

It was a wonderful experience
Great room, superb breakfast and restaurants were also excellent.
Service could not be better, and finishing the day at the rooftop terrace made the day perfect.

Staff provided lovely service, so kind and helpful. Comfortable beds and pillows. Adjustable aircon. Day spa service was excellent!! Thank you ladies. Rooftop bar and pool was fantastic. There is also a downstairs pool, bar, food service that we spent a whole day relaxing. The food was delicious, something for everyone, though we are the Vietnamese food. Breakfast was a broad variety of western and Vietnamese choices. They have a money exchange in the lobby. Location is fantastic. A 5/10 min walk to Old Town with food and shopping in your door step. We would definitely recommend this hotel. Well done team!!!!

Must-stay and must-see the rooftop views

Beautiful location, close to the centre of everything we needed and wished to see in Hoi An. The hotel itself is beautiful and very well managed staffed and looked after, we amazing rooms and views all around. Minor construction noise was heard from the room in the layer part of our stay but the staff was accommodating and understanding and assisted with the noise.

The hotel is well located on the river, easily walkable into town, but far enough out to retain some element of quiet. The room was VERY spacious, comfortable, clean with good amenities. Breakfast (included) was plentiful and varied. The staff were efficient, but never really engaged, and - despite its 5-star rating - it lacked any warmth or atmosphere.

1st visit 3 years prior Great
2nd visit 2026 - atrocious
Rats size of cats under restaurant tables and despite several attempts to complain to general manager or anyone other than poor young girl told to deal with it ... nothing from the GM - avoid

We had a deluxe grand king room on the 7th floor pretty much under the bar and pool. Very noisy as they set up and pack down each today, same with entry door so thin every nose can be heard in the hallway and cleaners start early slamming doors

Balcony is not big enough to sit on and no chairs so that’s a waste of money.

So noisy on the 7th floor pretty sure no double glazing as we can hear traffic and dogs barking late at night very early hours of the morning.

Room Pros:
Tea and coffee making provided
Bath is nice
Room is very clean
TV/ block out blinds
Laundry service is good no damage to clothes comes back within the day cost $100,000 VD per kilo. Around $5 Australian

Cons- toilet is in a confined glass room with very little leg room, I’m not a big person at all but if you are larger build it might be a squeeze.

Hotel:
Two small pools with limited beds so unless you are up early and get one no chance once the day gets started .

Roof top bar, great views, drinks are around $15Aus for a cocktail and happy hour is 6pm-7pm and 9pm-10pm so not great times. Potentially aimed while every one is out to dinner so never really got to take advantage of either.

Breakfast:
Well for a 5 star hotel this is terrible. The hotel is full of westerners yet the options of any sort of normal breakfast is poor. You can have toast, yogurt, small selection of fruit or seen most people eating cereal like fruit loops..

Otherwise it’s very fatty bacon barely any actual red on it just white fat rinds. Egg station small limited options. Or salads, cheese, meats or spicy foods for breakfast. Worst of all no fresh milk at all. For a 5 star hotel they are using UHT milk in coffee and expect you to put it in tea and it is terrible. Asked management and the chef spoke to us and said he can order it in but it goes off in 7 days that’s why they don’t… surely like every other hotel they serve hundreds of cups of coffee at breakfast alone I’m sure it would get used. Also agreed bacon was terrible quality. So we were advised breakfast would be refunded after day one and did not eat in the hotel again. However this has Not been refunded and we have been home now for near 3 weeks.
Followed up by email twice told refund will be done allow 2-4 weeks. Takes them 1 minutes to swipe my card to charge me but now no refund after 3 weeks.

Walked down to old town instead for breakfast it was cheaper at VY Deli and that was an amazing breakfast with proper coffee and fresh milk for half the cost of this hotel breakfast.

Location:
Great 3-4 minute walk straight to the end of the street and you are at the gates to old town. Everything you need is right there. Easy to get grabs and take a mini tour on a trolley bus around Hoi An.

Staff all very friendly especially housekeeping and reception.

In all this hotel needs to upgrade their sound proofing and food if they want to claim they are 5* as over $500 a night in Vietnam for a room is not the cheap end and the price should reflect the quality of both the accommodation and food.

Great location lovely bedrooms superb rooftop bar and swimming pool!

10/10 experience! Came here for our honeymoon

Travelling as a group of 7 friends, we arrived at Hotel Royal for a five night stay. Centrally located, you could walk to most places or catch a Grab. The room was spacious and comfortable and the staff were a delight to deal with. The breakfast offering was not the best I’ve had but certainly not the worst. Laundry done promptly and easy to organise. All in all - it was a good stay and worthy of a visit. We would return.

Outstanding hospitality. I stayed for four nights. The hotel overlooks the river and is a short walk from the main action in Hoi An. The room was spotless and very comfortable, the AC working perfectly. Minbar is complimentary, which is a nice touch. Breakfast has lots of options, from local dishes (Cau lau) to eggs Benedict to pastries. I really appreciated the help when they arranged a shipment for me.
There are 2 swimming pools. I liked the rooftop one the most. The bar offers a buy one get one happy hour.
I would really recommend this hotel. Everyone really was helpful and kind.