Inna Bali Heritage Hotel

Hotels
8 (321 reviews)
Jl.Veteran No.3 , Denpasar , ID

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Good value for money
Friendly and attentive staff
Cons:
Cleanliness issues
Old and worn rooms

Categories

Cleanliness
6.96
Reviews indicate some concerns with cleanliness and maintenance.
Service
8.93
The staff is consistently described as polite, attentive, and eager to assist.
Location
8.97
Several reviews highlight the hotel's central location and accessibility.
Room Quality
6.92
Many guests noted that the rooms are old and require renovation.
Amenities
7.95
Amenities received mixed reviews but include a nice swimming pool.
Value for Money
8.41
Generally perceived as good value for the price, despite some issues.
Food and Beverage
7.96
Positive comments on food quality, though options may be limited.
Overall Experience
7.93
Overall experiences were positive despite cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:43

Property Description

Convenient Location: Strategically located in the heart of Denpasar, Inna Bali Heritage Hotel offers easy access to nearby attractions such as Sanur Beach and Art Center Bali.

Comfortable Accommodation: The air-conditioned rooms feature a seating area, desk, and en suite bathrooms with both bathtub and hot/cold shower facilities. Guests can enjoy garden views from their rooms.

Great Facilities: Take advantage of the pool, free WiFi in public areas, Sinta Restaurant serving Indonesian dishes, and helpful services like car hire, airport transfers, and meeting/banqueting facilities.

Experience the best of Denpasar at Inna Bali Heritage Hotel. Book now for a memorable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Location

Guest Reviews

8
Based on 321 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 7.93
G
Gilles • solo_traveller • fr
8
Pros:

L'extérieur

Cons:

La salle de bain
Le petit déjeuner

2026-09-18 • via Nuitee
楊 • solo_traveller • tw
3
2026-09-17 • via Nuitee
楊 • solo_traveller • tw
3
2026-09-16 • via Nuitee
B
Bernd • solo_traveller • de
9
Ein sehr angenehmer Aufenthalt
Pros:

Das Hotel es ist ein wirkliches Refugium ,traditionell eingerichtet, mein Zimmer sogar mit Balkon ,hat einen Pool und einen schönen offenen Sitzbereich. Habe mich wohl gefühlt.

Cons:

Zu Fuß ist es etwas weit in die Stadtmitte-habe mir immer ein Motorrad Taxi genommen

2026-09-09 • via Nuitee
R
ROCHELLE • solo_traveller • ph
7
Is okay only forn1 night
Pros:

Its an old colonial style with big Veranda, good value for money.

Cons:

Lack of maintenance, bathroom is quite dirty with the sink tap broken. Swimming pool is full of algae.

2026-09-08 • via Nuitee
S
Sally • solo_traveller • nz
8
Pros:

Simple, quite, very good for a one night stop over

Cons:

Some xmold spray on tiles in bathroom would not go a miss.

2026-09-08 • via Nuitee
P
Paul J Bright • solo_traveller • au
5
Pros:

Staff were helpful , front good and drink area was good.

Cons:

Blankets on bed were not clean , staff did replace immediately which was appreciated.

2026-09-07 • via Nuitee
P
Phoenix • extended_group • nl
1
Een vreselijke nacht.
Cons:

Absolutely horrible experience. I am genuinely shocked that a hotel can be this bad. I have stayed in many hotels before, but I have never experienced anything remotely this disgusting and disappointing.

When I first entered my room, the bed sheets were covered in visible stains. I immediately asked for another room because I simply could not accept sleeping in a bed like that. Unfortunately, the second room was no better — there were stains all over the sheets there as well.

After complaining again, I was given a third room. There were slightly fewer stains, but the sheets were still dirty. At that point, I was basically expected to just accept it and make do with the situation. Absolutely unacceptable.

The bathroom was honestly disgusting. It was so dirty that I couldn’t even bring myself to take a shower. The level of cleanliness was completely unacceptable for a hotel.

The water situation was another ridiculous experience. Guests are given only two tiny 250 ml bottles of water — just 500 ml in total per day. When I asked for more water, I was told to wait. I waited for approximately an hour, only to be told that guests are only allowed those two bottles per day.

What makes this even more ridiculous is that when I told the staff that I was going to leave a review about the experience, Adi suddenly went and brought me two bottles of water. So apparently, the rules can change when a negative review is on the line. This was extremely unprofessional and only made the whole situation more frustrating.

There was also a very worrying incident involving my ID card. Adi, the person working at reception, was responsible for handling my ID card and somehow left it underneath the printer. I only got it back several hours later after I personally went back and asked about it. Having to chase the hotel myself to get my own identification document back is completely unacceptable and extremely concerning.

2026-09-07 • via Nuitee
C
CECILIA • extended_group • it
8
Pros:

Camere colorate, ristorante rooftop

Cons:

Tutto ok!

2026-09-06 • via Nuitee
K
Kamila • couple • lt
10
Pros:

Staff was amazing and very helpful, loved the pool

Cons:

Sheets were a bit stained, building is old but it’s good value for money

2026-08-30 • via Nuitee
J
Jillian • couple • au
6
2026-08-29 • via Nuitee
M
Michelle • solo_traveller • au
7
2026-08-20 • via Nuitee
T
toolsee kreetee • couple • mu
10
great and memorable. very very nice staff
Pros:

staff very welcoming. nice and innocent people. though the room not that luxury but it had the warmth..pool great. only in morning kids used to make noises but that's ok. breakfast good- just needed

Cons:

bathroom could be better- shower anf bath rub too old

2026-08-19 • via Nuitee
M
Manon • solo_traveller • fr
4
Pratique pour une courte nuit après l’aéroport mais sinon, passez votre chemin
Pros:

Le personnel vraiment adorable
Le petit déjeuner, bon, sur une grande terrasse sympathique

Cons:

Honnêtement, tout le reste
L’éclairage qui donnait l’impression d’hôpital, les draps qui n’étaient pas très propres, les voisins ou le personnel du ménage qui parlent très fort très tôt le matin devant la chambre, peu de pression dans la douche, la propreté de la salle de bain à revoir…

2026-08-16 • via Nuitee
P
Paul J Bright • solo_traveller • au
6
Pros:

Staff friendly

Cons:

Sheets on bed were not clean.

2026-08-13 • via Nuitee
H
Hiroshi • couple • jp
4
気まぐれ
Pros:

街の中心で何処に行くのも便利、歴史あるホテル、レストランは安い。

Cons:

メンテナンスのリニューアルがされていない。

2026-08-11 • via Nuitee
H
Holmes • extended_group • gb
1
We didn’t stay after seeing room, manager said he would issue refund but as yet no refund
Pros:

We didn’t stay as the room was dirty bedding had blood on it, bathroom was disgusting

Cons:

The whole place was filthy and there were bed bugs. The pillows and bedding was stained and bathroom was awful

2026-08-11 • via Nuitee
I
Iryna • solo_traveller • ua
10
2026-08-10 • via Nuitee
H
Hiromi • couple • jp
9
値段の割にサービスも設備もしっかりしている。近所に食事ができるところもATMもあるので便利。スタッフもみんな素晴らしかった。
Pros:

古いとはいえ歴史のあるホテルでした。特にパスタブがあったのが良かった。

Cons:

最初のお部屋が蚊が入ってきて大変でした。
部屋を変えてもらってからは無くなりました。、

2026-08-10 • via Nuitee
A
Alberdina • couple • nl
8
Pros:

Kamer en zwembad ontbijt dicht bij prachtig museum en park

Cons:

Locarie. Drukke plaats. Langer dan verwacht is de rit naar vliegveld. Vanwege de enorme drukte op de weg.

2026-08-06 • via Nuitee