Best Western Niantic - New London, Mystic Area

Hotels
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Best Western
8.8 (502 reviews)
265 Flanders Rd , Niantic , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Fax/photocopying
Front desk (limited hours)
Free wired internet
Access to nearby outdoor pool
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Cons:
Barriers to access (bed height)
Not clean
Breakfast quality inadequate

Categories

Cleanliness
6.91
One review indicated the room was dirty, and another mentioned cleanliness issues.
Service
9.68
Overall, most reviews highlighted helpful and polite staff despite a couple of negative mentions.
Location
9.62
Several remarks appreciated the convenience of the hotel's location.
Room Quality
9.07
Rooms were described as comfortable and well-designed, but there were some concerns about bed height.
Amenities
8.7
Mixed reviews regarding amenities, with breakfast and certain facilities mentioned as needing improvement.
Value for Money
9.36
Reviewers felt the hotel provided a reasonable price for the quality expected.
Food and Beverage
7.41
Breakfast options received negative feedback, with suggestions for improvement.
Overall Experience
9.68
General sentiment was positive with many reviewers expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:46

Property Description

Convenient Location
Ideally located just 24 km from Mystic Seaport and within close proximity to Foxwoods Casinos and Goodspeed Opera House.

Modern Amenities
Enjoy a comfortable stay with air conditioning, flat-screen TV, and free WiFi in all units. Some rooms even feature a convenient kitchenette.

Delicious Breakfast
Start your day right with a hearty Full English/Irish breakfast served every morning at the hotel.

Experience the perfect blend of comfort and convenience at Best Western Niantic - New London, Mystic Area. Book your stay now and make unforgettable memories!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note, a security deposit of USD 150 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodations.

Please note, guests must be 21 years or older to check-in and must provide a valid ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 502 reviews
Cleanliness: 6.91
Service: 9.68
Location: 9.62
Room Quality: 9.07
Amenities: 8.7
Value for Money: 9.36
Food and Beverage: 7.41
Overall Experience: 9.68
B
Beth • couple • us
1
Cons:

We lost electricity which included heat so froze all night long in -12 weather

2026-02-09 • via Nuitee
J
Jim • family_with_children • us
7
Looks Great but utilities were horrible
Pros:

The new look and was comfy..staff were great

Cons:

The breakfast was horrible as well as the coffee. The electric and heat kept going on and off throughout the night foe the WHOLE BUILDING..making us cold and waking us up when it comes back on ..was going to stay there again in July but may not due to the sleepless night that was caused

2026-02-08 • via Nuitee
M
Madeline • family_with_children • us
3
There is an issue with the electricity and we are not being able to sleep
Pros:

No electricity

Cons:

Clean and confortable

2026-02-08 • via Nuitee
M
Mark • family_with_children • us
10
2026-01-27 • via Nuitee
A
Arzt • couple • us
9
Excellent and I would definitely return
Pros:

The room layout and cleanliness along with a very nice bathroom.

Cons:

The breakfast.. it was OK but not great.

2026-01-23 • via Nuitee
A
Alexandra L • couple • us
10
Wonderful, peaceful and clean!
Pros:

Very clean, modern and new! The King Room with Kitchenette is beautiful, and HUGE! It feels like a whole apartment, and was spotless! Lots of options for breakfast, and very friendly staff! 10/10 Will stay again!

Cons:

N/A

2026-01-23 • via Nuitee
J
John • solo_traveller • us
8
Very Good
Pros:

Really nice, new hotel in perfect location. Polite, great price.

Cons:

Food was the lowest level of free hotel breakfast. Could pump it up a notch.

2026-01-20 • via Nuitee
J
Jennifer • family_with_children • us
10
An excellent place to stay for families, pets, and individuals.
Pros:

We came for a few days stay while working on a family project. We ended up extending our stay several days. We could have moved closer to our project site, but the accommodations where so good and the staff so friendly and attentive we decided to stay.

Cons:

Nothing, everything was excellent.

2026-01-19 • via Nuitee
L
Lorena • family_with_children • us
5
Pros:

Hotel was close to our activities. The rooms are very basic. We stayed with family who reserved other rooms at the hotel. They were all satisfied with their arrangements and with the price point.

Cons:

Our room was fine. However, my son crawled into bed and realized there was a white grainy substance on the sheets. We made the assumption it was powdered soap. (Fingers crossed) Rightly so, he didnt want to sleep in his bed. Fortunately, he bunked in another room with our extended family who was also staying at the hotel. Our bed was very uncomfortable. Every time my spouse or I turned the whole bed creaked waking the other up. Unfortunately, neither of us slept well. For some reason, this review erroneously says 5 stars. It is a 3 stars at best.

2026-01-19 • via Nuitee
N
nancy • solo_traveller • us
10
staff was friendly. Coffee and tea available 24/7
Pros:

above and beyond my expectations.

2026-01-19 • via Nuitee
D
David • family_with_children • us
10
Exceptional
Pros:

Everything, especially the 24 hour coffee availability

2026-01-19 • via Nuitee
E
Erica • couple • us
8
It was great!
Pros:

i liked the pool, and the continental breakfast. we made our own waffles. it was awesome. The staff was accommodating and very kind. The room was very clean and updated.

Cons:

i wish the pool was cleaner. I also wish it was heated. It would also be nice if they had more choices for breakfast.

2026-01-19 • via Nuitee
S
Susan • extended_group • us
8
Pros:

Beautiful location and a very nice place to stay

2026-01-19 • via Nuitee
A
Angela • couple • us
10
2026-01-19 • via Nuitee
K
Karen • family_with_children • us
7
2026-01-19 • via Nuitee
A
Amanda • family_with_children • us
1
Do not stay here, badly run operation
Cons:

The hotel was badly run. Our room wasn’t ready on time and we didn’t have linens for the pullout bed. We were told housekeeping had gone home. When we worked with the hotel for a credit, they avoided us and lied to us. Had to escalate to booking.com for a credit which was much appreciated. Avoid at all costs, the staff is not well trained and it is a badly run hotel.

2026-01-19 • via Nuitee
M
Marcin • family_with_children • pl
10
Cons:

Śniadanie - słabe !!!!

2026-01-19 • via Nuitee
D
Daniel • solo_traveller • us
9
Night quality property and experience. Would definitely recommend to family and friends
Pros:

Immaculately clean and spacious property. The staff were excellent

Cons:

N/A

2026-01-15 • via Nuitee
W
William • couple • ie
10
Good value,
Pros:

All very suitable to our needs

Cons:

Better tea selection.

2026-01-15 • via Nuitee
W
Wendy • family_with_children • us
10
Pros:

Very clean updated facilities. Love the floors! No more nasty hotel carpet.

Cons:

No elevator to 2nd floor

2026-01-14 • via Nuitee