The Mermaid Inn

I liked the easy check in. This was the only place available at the last minute I feel over charged. The tv did not work it was another room attached where we could literally hear everything going on they are extremely loud. I had to turn on ac to drown out the sound. It took about an hour but maintenance did come to fix the tv issue after I continued to call back to back. They sent a message about late check in but never responded when I asked for it after being up half the night. From previous reviews if you leave a good rating you can get the late check in so beware. Floors were also ever slippery and dirty.

One of my beds didn’t have a cover. Constantly kept trying to get a cover and rags. They didn’t give me any. The towels were stained with black stuff on them. Had to go out and buy all that because wouldn’t no one answer or in office when i went. The lady even told me she was going to get it and didn’t.

I didn’t like that there’s no one in the office for needs. I had to communicate everything through booking messages. There were only 2 towels for 4 people and no blankets on the beds. Just sheets.

Partying ALL night, slamming doors, all thru the night til 5 am and started back at 630-7am

the pool wasn’t open whenever we stayed, but it was okay. there’s just a little bit of mold in room 114 under the sink in the bathroom, has a funky smell

So, upon entering the room I noticed a lot of space which some would think that's a great idea. No, it's not. I was kind of heartbroken because I visited this hotel a few years ago and received the best overall experience, but the room was the worst. I asked staff for towels, and she was unable to understand what I was asking she immediately stated no. I called the number because the hotel is now virtual and they sent the maintenance man to bring me towels. It was definitely a language barrier. It was also a pool but from a far the water looks uncleaned, so we visited the beach instead. Outside of this and the pool the stay was great I was expecting the hotel to have grown. I guess that's why my friends booked elsewhere because I experienced something they didn't.

the floors were slippery when they cleaned them and they were still very dirty.

No iron for your clothes, the bathroom toilet clogged nobody to contact. Stains on white sheets that was yellow on one bed. The floor for some reason felt wet like I just mopped it.

Shower didn't have a head, apart from that nothing.

Accommodation Requests: Prior to arrival, I specifically requested a first-floor room due to mobility issues with my legs and back, as well as the convenience of traveling with children. Although I was assured this would be accommodated, we were placed on the third floor. Navigating multiple flights of stairs was physically difficult and not what I was led to expect.
Housekeeping & Supplies: The process for obtaining basic essentials like extra towels or toilet paper is inconvenient. Instead of a traditional front desk service, guests must message a contact and wait for a response. A more direct method for requesting supplies would be much more guest-friendly.
Pool Maintenance: The condition of the pool was highly disappointing. It appeared neglected, with cigarette butts, plastic, and sunken debris that had clearly settled at the bottom over time. My son actually tried to clean it himself with the net at the location of the pool, but much of the trash was unreachable.
Lack of Management: The contrast was sharp compared to the neighboring property, which had a pristine pool. For families with children, the pool is a central part of the vacation, and seeing it so poorly maintained was a significant letdown.

The shower was not good at all. The check in was a little weird. The ac was out dated and did not cool the room off very well. Check out was 10am I did not see that any where and housekeeping opened the door at 10am hollering its check out time. VERY Rude.

Had to install battery in tv remote

I noticed later in the day on my second full day there which was after the domestic issue that the lock on my door was broken I contacted management and they came to check it out and offered to move me to another room or change the lock and I said if they could just put a new lock on I preferred to stay in the room i was in because of tim constraints because i was expected to be somewhere and didn’t have time to change rooms so they agreed to change the locks . So I continued on with my day getting ready for my plans to leave to do what I have to go do and when returned at almost 2 am my room was unlocked because the lock was never changed . I was very upset had I known it wasn’t going to be fixed I never would have left my belongings unattended. Overall I really enjoyed my stay there and would and will stay there again. I just think it was some misunderstanding about the lock being fixed and nothing was taken from my room and honestly I think management was keeping a close eye on my room because of me have an anxiety attack/ flashback from being a DV survivor and they were concerned for me . They ate really amazing people!!!! Really love The Mermaid Inn!!!!

Very clean and very comfortable and quiet