The Mermaid Inn

So, upon entering the room I noticed a lot of space which some would think that's a great idea. No, it's not. I was kind of heartbroken because I visited this hotel a few years ago and received the best overall experience, but the room was the worst. I asked staff for towels, and she was unable to understand what I was asking she immediately stated no. I called the number because the hotel is now virtual and they sent the maintenance man to bring me towels. It was definitely a language barrier. It was also a pool but from a far the water looks uncleaned, so we visited the beach instead. Outside of this and the pool the stay was great I was expecting the hotel to have grown. I guess that's why my friends booked elsewhere because I experienced something they didn't.

the floors were slippery when they cleaned them and they were still very dirty.

No iron for your clothes, the bathroom toilet clogged nobody to contact. Stains on white sheets that was yellow on one bed. The floor for some reason felt wet like I just mopped it.

Shower didn't have a head, apart from that nothing.

Accommodation Requests: Prior to arrival, I specifically requested a first-floor room due to mobility issues with my legs and back, as well as the convenience of traveling with children. Although I was assured this would be accommodated, we were placed on the third floor. Navigating multiple flights of stairs was physically difficult and not what I was led to expect.
Housekeeping & Supplies: The process for obtaining basic essentials like extra towels or toilet paper is inconvenient. Instead of a traditional front desk service, guests must message a contact and wait for a response. A more direct method for requesting supplies would be much more guest-friendly.
Pool Maintenance: The condition of the pool was highly disappointing. It appeared neglected, with cigarette butts, plastic, and sunken debris that had clearly settled at the bottom over time. My son actually tried to clean it himself with the net at the location of the pool, but much of the trash was unreachable.
Lack of Management: The contrast was sharp compared to the neighboring property, which had a pristine pool. For families with children, the pool is a central part of the vacation, and seeing it so poorly maintained was a significant letdown.

Had to install battery in tv remote

The shower was not good at all. The check in was a little weird. The ac was out dated and did not cool the room off very well. Check out was 10am I did not see that any where and housekeeping opened the door at 10am hollering its check out time. VERY Rude.

I noticed later in the day on my second full day there which was after the domestic issue that the lock on my door was broken I contacted management and they came to check it out and offered to move me to another room or change the lock and I said if they could just put a new lock on I preferred to stay in the room i was in because of tim constraints because i was expected to be somewhere and didn’t have time to change rooms so they agreed to change the locks . So I continued on with my day getting ready for my plans to leave to do what I have to go do and when returned at almost 2 am my room was unlocked because the lock was never changed . I was very upset had I known it wasn’t going to be fixed I never would have left my belongings unattended. Overall I really enjoyed my stay there and would and will stay there again. I just think it was some misunderstanding about the lock being fixed and nothing was taken from my room and honestly I think management was keeping a close eye on my room because of me have an anxiety attack/ flashback from being a DV survivor and they were concerned for me . They ate really amazing people!!!! Really love The Mermaid Inn!!!!

Very clean and very comfortable and quiet

Everything! This is a CRAPPY,UNSAFE, DIRTY place that BUYS 5 STAR REVIEWS so you'll think they can't be that bad and book them. Had other people been honest, I would never have booked this place. To top it off, Bookings.com doesn't care one bit and hung up on us! Look at the pictures. They look fine until you take a closer look and see just how dirty and rundown everything really is. Some of which wouldn't have been a problem if people had been honest in their reviews. I get older properties are not brand new, but filthy is not acceptable. Look at the reddish ring on the shower head. That's mold. Look at the hair on the toilet (mine is red, btw). Look at how dirty the bathtub is with mold, and how torn the curtain is so there's no way to close it. I don't like sleeping in a room without a deadbolt, with an electronic lock that is iffy at best, in a dirty room that stinks and is too humid to sleep in, not for what we paid, Now if I'd paid $30 for it and the reviews reflected that, then I wouldn't be so surprised. Shame on you Bookings.com and The Mermaid Inn. Hopefully I can save at least one person a terrible experience with my HONEST review.

The TV and you had to sit on the bed no chairs or table and step down and step up to go to the bathroom

There was a chip bag and some type of pill and drug bag in the drawer between the beds. My niece picked it up right away (she's 10) and I got a little nervous not knowing what it could have been