Rose Emerald Hotel

Hotels
7.8 (95 reviews)
No. 36, Street 232 Corner Street 115, Sangkat Veal Vong, Khan 7 Makara , Phnom Penh , kh

Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable beds
Good breakfast
Cons:
Unprofessional behavior of staff
Bathroom cleanliness concerns
Limited amenities and facilities

Categories

Cleanliness
7
Guests mentioned varying levels of cleanliness, with some praising the cleanliness while others cited specific issues in the bathrooms.
Service
6
Mixed reviews on service, with some guests appreciating the friendly staff while others reported incidents of unprofessional behavior.
Location
8.3
The hotel's location was generally praised for its convenience to key areas and transport options.
Room Quality
6.8
Rooms received mixed reviews, with comments on comfortable beds but also complaints about bathroom facilities and maintenance.
Amenities
6.7
Guests had mixed opinions on amenities, with some mentioning included services like laundry while others noted issues with facilities like the single elevator.
Value for Money
6.9
Opinions on value varied, with some feeling the price was reasonable given the location while others expressed concerns about service quality.
Food and Beverage
7.5
Feedback on food and beverage services was generally positive, with praise for the breakfast options.
Overall Experience
7.2
Most guests had a mixed experience, with positive aspects like comfortable rooms and friendly staff, but also noted issues with service and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 06:14

Property Description

Central Location and Nearby Attractions
Rose Emerald Hotel, located in central Phnom Penh, offers easy access to popular attractions like Tuol Sleng Genocide Museum, Wat Lanka, and Independence Monument, making it a convenient choice for travelers wanting to explore the city.

Comfortable Accommodation with City Views
Enjoy a comfortable stay in air-conditioned rooms with modern amenities such as a flat-screen TV, fridge with minibar, and en suite bathroom. Take in the city views while relaxing in your room, providing a peaceful retreat after a day of sightseeing.

Convenience and Excellent Services
With complimentary WiFi, 24-hour front desk assistance, and a business center offering fax and photocopying services, Rose Emerald Hotel ensures a convenient and hassle-free stay for guests. Indulge in local dishes at the in-house restaurant and unwind with drinks at the bar for a complete dining experience.

Book your stay at Rose Emerald Hotel now for a memorable and enjoyable visit to Phnom Penh!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 6 years old and over stay for US$10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 95 reviews
Cleanliness: 7
Service: 6
Location: 8.3
Room Quality: 6.8
Amenities: 6.7
Value for Money: 6.9
Food and Beverage: 7.5
Overall Experience: 7.2
T
Thai Toan couple vn
7
2025-12-26 via Nuitee
H
Heng review category business travellers kh
6
Pleasant
2025-04-27 via Nuitee
D
Devonboyontour Couples Exeter, Devon, England
10
Great stay
Pros:

Stayed here for 3 nights as part of a tour and had a great stay. Staff were very friendly and helpful, room was comfortable with good shower. Breakfast was good too, especially the fresh pancakes.
It’s a little way from the main downtown area but a tuk tuk is easy to get outside the hotel and costs 4 dollars for up to 4 people. Handy mini mart nearby too.

2025-02-19 via Tripadvisor
2
299cathyd Couples St Austell, Cornwall, England
6
Here on a group trip
Pros:

Hotel is clean and they provide water in the room. As others have said the absence of a shower curtain means that the toilet gets wet and the shower mat very wet as it soaks up water. The advice to remove the toilet roll to a safer location before showering was good advice!

Don’t be fooled by the laundry service included in the amenities. There is a laundry but not in the hotel. It is across the street. $1 per kilo. Not sure if the hotel own it.

You will wait for ever for the lift. There is only one and if the hotel is busy you can watch it sail past your floor even after you have called it. Not uncommon to wait 10 minutes!

As a basic hotel though, it’s fine. Breakfast is what you would expect, a mix of Asian and European.

2025-02-18 via Tripadvisor
A
alexisd972 Family Edmonton, Alberta
2
Poor customer service and substandard bathroom facilities
Pros:

I just stayed in this hotel as part of an organized tour and would not recommend. The staff is not professional, I had an incident where the front desk receptionist (a younger male) took a photo of my chest when I was dropping my laundry off. I was looking down at a map and then saw his phone and the flash go off. I was caught off guard but reported this to my guide and hour later who then reported it to the manager that as it is very unprofessional and made me feel violated. They denied anything happened and said the many security cameras they have don’t actually record. Yeah right. In terms of facilities it’s very basic and there is a shower open to the bathroom with no door or curtain so you cannot take a shower without the bathroom getting drenched. There is also no soap provided to wash hands, we had to use body wash. I would look elsewhere for accommodation!

2024-12-30 via Tripadvisor
R
Rachel with friends gb
7
Ok for a few nights. Cheap but everything is locally.
Pros:

Great aircon in room.

Cons:

One lift which was continually full when it stopped at our floor at check out. Wet room with no separation which meant whole bathroom was soaked. Beds were quite hard.

2024-12-07 via Nuitee
S
Shyamveer young couple in
5
Passable
2024-12-01 via Nuitee
N
NicciN15 Family Johannesburg, Greater Johannesburg, Gauteng
6
Decent
Pros:

In the heart of Phom Penh - a decent hotel that suited us for the 2 nights we stayed. Would have been nice to have a pool to cool off after a hot day out and about but we didn't have any problems in general. The staff were helpful and polite and we felt safe during our stay. The rooms were small but neat and clean and suited our needs as we didnt spend much time in the room in any case as we were out and about exploring the beauty of the city

2024-05-10 via Tripadvisor
X
Xuân group vn
8
Very good
2024-03-13 via Nuitee
X
Xuân review category business travellers vn
8
Very good
2024-03-10 via Nuitee
B
Bunthol review category business travellers kh
3
Poor
2024-03-08 via Nuitee
B
Bunthol review category business travellers kh
6
Pleasant
2024-03-08 via Nuitee
M
Mo55 review category business travellers kh
7
Ok for the price
Pros:

The building was rather new, the elevator worked, the room was arranged in a way user friendly like the outlets were located conveniently, the electric kettle and refrigerator were there. The room atmosphere was rather richer sense for that price range.

Cons:

The hot water didn't run smoothly. It had a repeat of off and on gushing and very slow flow. The ad said with a bathtub but didn't have it.

2024-02-15 via Nuitee
T
Tong family with young children kh
8
Very good
2024-01-29 via Nuitee
P
Poppyontheroad Friends getaway
4
Very average
Pros:

Grubby rooms with damp smell. Breakfast average. Reception often unattended or attended by people who seem unfamiliar with the hotel. With other good options in PP I would avoid this hotel. Views are quite good though and there is a minimart nearby.

2024-01-09 via Tripadvisor
4
412nicolen Couples Yaroomba, Sunshine Coast, Queensland
2
Smelly and dirty
Pros:

This hotel was very disappointing. We were part of a tour group and everyone complained their rooms smelled of damp or something. Some even had dirty bathrooms. Would not recommend, there are so many well priced options around you can find much better.

2024-01-07 via Tripadvisor
B
Bunthol review category business travellers kh
6
Pleasant
2023-08-09 via Nuitee
B
Bunthol review category business travellers kh
8
Very good
2023-05-04 via Nuitee
V
Vong. young couple kh
6
Pleasant
2023-04-30 via Nuitee
B
Bunthol review category business travellers kh
7
Good
2023-02-26 via Nuitee