Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great location
Cons:
Cleanliness issues
Room view not as expected

Categories

Cleanliness
8.1
Shower and bath faucet cleanliness criticized in reviews.
Service
9.98
Staff described as friendly and attentive, especially Ms. Huong Nguyen and Mr. Nam.
Location
9.61
Great location mentioned multiple times, near Hoan Kiem Lake.
Room Quality
8.56
Room quality is good, but complaints about street view and lack of windows.
Amenities
9.09
Good amenities like breakfast boxes and tea/coffee facilities, but some issues with view.
Value for Money
9.05
Standard quality for this hotel tier.
Food and Beverage
9.6
Excellent food quality and presentation mentioned in multiple reviews.
Overall Experience
9.57
Positive experiences shared by multiple guests, with special thanks to staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:18

Property Description

Luxurious Accommodation with Stunning Views

Rooftop Swimming Pool and Panoramic Fitness Centre

Indulge in the neo-classical luxury of Apricot Hotel, offering modern amenities and breathtaking views of Hoan Kiem Lake. Relax by the rooftop swimming pool or work out while enjoying the panoramic cityscape.

Artistically-Designed Rooms and Personalized Services

Experience comfort in every detail with air-conditioned rooms, flat-screen TVs, and en suite bathrooms. Let our 24-hour front desk staff cater to your needs, whether it's laundry services or tour arrangements.

Culinary Delights and Relaxation Options

Savor Vietnamese and Western dishes at our dining venues or unwind at the trendy rooftop bar. For a quiet retreat, explore our library on the 9th floor.

Book now to experience the perfect blend of luxury and convenience at Apricot Hotel.

Important information:

Guests who wish to utilize extra beds (only applicable for children up to 12 years old) are kindly request to inform the property directly to confirm the availability.

The property reserves the right to pre-authorize credit cards prior to guest arrival.

Please note that credit cards provided upon booking a nonrefundable room rate will be charged for the deduction of the full payment any time after booking. Payment cannot be refunded or replaced with a different credit card once deduction of charges have been made.

Children who wish to have breakfast at the property are subject to an additional charge. Payment will be collected upon check-in. Further details are to communicate directly with the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 8 years old stay for VND 400,000 per person per night when using an existing bed.
    Children from 9 years old to 12 years old stay for VND 1,475,000 per person per night when using an existing bed.
    Children up to and including 12 years old stay for VND 1,475,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 508 reviews
Cleanliness: 8.1
Service: 9.98
Location: 9.61
Room Quality: 8.56
Amenities: 9.09
Value for Money: 9.05
Food and Beverage: 9.6
Overall Experience: 9.57
C
Charl • solo_traveller • za
10
2026-07-15 • via Nuitee
M
Martina • solo_traveller • it
10
Consigliatissimo
Pros:

Tutto
Ristorante molto buono
Posizione eccellente
Staff perfetto

2026-07-11 • via Nuitee
R
Relax559963 • Family
10
Good service
Pros:

Beautiful hotel near by Hian Kiem Lake. Nice and confortable room. Very good service from Huong Nguyen in the restaurant.
We will Come back for sure

2026-07-09 • via Tripadvisor
M
Maan • couple • il
10
2026-07-07 • via Nuitee
S
Selin • couple • au
10
Luxury stay
Pros:

Very clean and tidy, luxurious and fantastic location right across Hoan Kiem lake

2026-07-06 • via Nuitee
J
jan • solo_traveller • za
8
Pros:

LOCATION WAS PERFECT!!!
BREAKFAST WAS EXCELLENT!!!
STAFF WAS GREAT!!!

Cons:

The Hotel need a revamp!
Furniture downstairs in foyer area, quite old and needs to be replaced!
Carpets in bedroom need a cleanup and farrelly vacuumed!
No service at pool area!!
Towels needs to be replaced!!!

2026-06-29 • via Nuitee
D
Duong • family_with_children • vn
9
Kỳ nghỉ tuyệt vời, mình sẽ quay lại ksan nếu có dịp ở HN
Pros:

Bữa sáng ngon và sạch sẽ. Vị trí rất tuyệt, ngay hồ Gươm, thuận tiện đi ra các điểm trung tâm thủ đô.

2026-06-29 • via Nuitee
A
Alison • couple • es
8
2026-06-25 • via Nuitee
1
102niamhb • Family
10
Holiday stay
Pros:

Very good hotel and lovely hospitality for example Huong was very nice in the restaurant.

2026-06-21 • via Tripadvisor
S
sayos • solo_traveller • au
10
Pros:

What an amazing hotel ,best breakfast,best service,best location

Cons:

Couldn't stay longer

2026-06-20 • via Nuitee
M
Mai Linh • extended_group • vn
9
Pros:

Đẹp, tiện nghi

2026-06-16 • via Nuitee
T
Tour32471697861 • Business
10
Excellent Hotel Experience
Pros:

Great stay and excellent service throughout our client's visit
Special thanks to Mr. Trung for the outstanding support and professionalism

2026-06-10 • via Tripadvisor
G
Go33547818504 • Solo travel • Hanoi
2
Terrible security team ruined my expectation and experience!
Pros:

I am a local travel guide in Hanoi. Although I did not personally stay at this hotel, my clients did, and we all agreed that it is a beautiful and elegant property. The decoration is tasteful, and the reception team was helpful, informative, and cheerful. However, my experience with the security team was extremely disappointing.
On May 26th, after I handed over my motorbike parking ticket, it took nearly 10 minutes for them to retrieve my bike from the basement. When the guard finally brought it out, he left it unattended on a sloped area and walked away without properly handing it over to me. As a result, the bike fell over to one side. Instead of apologizing, he showed little concern and immediately blamed the incident on a “weak kickstand.” As you can see in the photo, my clutch lever was badly bent and the mirror was scratched. When I calmly tried to discuss shared responsibility (including my own part), the guard denied everything and said: “We already took your bike out and put the stand down. If it fell, it’s just bad luck. You cannot claim anything from us.” To be clear, I did not overreact or try to exaggerate the situation for compensation. I simply wanted a fair and reasonable discussion about responsibility. Unfortunately, the staff’s attitude came across as dismissive and unprofessional. Another guard even stated that they would no longer accept sport bikes because they are “too heavy” to move in and out of the basement. This is quite surprising for a hotel of this standard. If there are restrictions, they should be clearly communicated (for example, with a visible sign), so guests and visitors can make alternative arrangements.
In summary, while the hotel itself is excellent in terms of design and front-desk service, the behavior and professionalism of the security team need serious improvement.

2026-06-06 • via Tripadvisor
B
B2606KAroses • Family
10
good hotel
Pros:

My family and I had a very enjoyable stay here. The hotel was spacious, airy, and clean, which suited my family perfectly. Thank you, Mr. Anh Trung, for helping me choose the most suitable room.
I will definitely come back here when I have the chance to visit Vietnam again.

2026-06-05 • via Tripadvisor
M
Matthieu • couple • fr
9
2026-06-04 • via Nuitee
B
Batuhan • couple • ae
8
Very good value for money, staff was really helpful, rooms facing the street can be a bit noisy given its central locati
Pros:

Location, helpful staff, comfortable rooms, good shower

Cons:

Cleanliness can be improved overall, in the rooms and also in shared spaces

2026-06-03 • via Nuitee
L
Lường • couple • vn
9
2026-06-02 • via Nuitee
1
143chungv • Business
10
Professional and friendly service
Pros:

Many thanks for ANH TRUNG coordinating our business event at the Hotel. The service was very professional and helpful. We would highly recommend for its location and professional service.

2026-05-29 • via Tripadvisor
T
Tạ • solo_traveller • vn
8
2026-05-20 • via Nuitee
H
Huynh • solo_traveller • vn
1
2026-05-19 • via Nuitee