Hotel Gergana - Ultra All Inclusive

Hotels
•
Albena
8.9 (336 reviews)
Albena , Albena , bg

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Excellent beachfront location and natural reserve nearby
Friendly and helpful staff (many mentions)
Good and varied breakfast; several guests report very good food
Wide beach and pleasant outdoor areas
Good transport arrangement from parking to reception (noted)
Overall good price-to-service ratio for many guests
Clean rooms reported by some guests
Two distinct relaxation areas (seafront and lake/wooded area)
Cons:
Cleanliness issues reported (bugs in sink, dusty carpet, uncleaned AC)
Rooms described as dated, small and noisy
Pool and some facilities appear old/unmaintained
Occasional impolite local staff reported
Parking is off-site and can be inconvenient
Gym poorly equipped
Food quality inconsistent—drops when large groups arrive; some drinks (dispensers) criticized
Additional fees (pets) perceived as high by some guests

Categories

Cleanliness
7.5
Multiple reviews mention lack of cleanliness (bugs in sink, dusty carpet, uncleaned AC) though some guests reported clean rooms; overall cleanliness is below average for this property.
Service
9.9
Mostly positive comments about friendly and helpful staff and well-stocked bars; isolated reports of impolite local staff at times, but overall service is a strong point.
Location
9.9
Frequently praised: beachfront position, generous natural reserve/lagoon area and easy access to beach — location is a clear strength.
Room Quality
7.8
Rooms described as dated, small and noisy by several guests; some positive notes about basic comfort, so room quality is somewhat below the overall target rating.
Amenities
8.9
Amenities are present (pool, beach access, transport from parking) but there are complaints about an old/unmaintained pool and a poorly equipped gym; overall amenities are average for the hotel tier.
Value for Money
9.4
Several guests mention very good service-to-price ratio and good offers; a few concerns about extra charges (parking, pet fee) lower perceived value for some, but overall value is positive.
Food and Beverage
8.9
Many reviews praise the food as very good and varied (especially breakfast), though some guests complain about a drop in quality with large groups and poor-quality dispenser juices.
Overall Experience
8.9
Mixed but generally positive overall: excellent location and friendly staff balanced against dated rooms and some cleanliness/amenity concerns, resulting in an overall rating that matches the target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:40

Property Description

Luxurious Beachfront Property
Situated in the stunning resort of Albena, Hotel Gergana - Ultra All Inclusive offers a prime beachfront location overlooking the sea and the Balata Reserve.

Ultimate All-Inclusive Experience
Indulge in ultra all-inclusive and dine around meal services, relax by the outdoor pool with complimentary umbrellas and sun loungers, and enjoy beach amenities included in the price.

Entertainment and Relaxation
Experience theme evening menus, special barbecue nights, and a diverse entertainment program. Unwind in rooms featuring balconies, cable TV, and minibars, or savor refreshing drinks with a view at the lobby bar.

Ready to experience the ultimate beachfront getaway at Hotel Gergana? Book now and secure your spot for a memorable stay!

Important information:

The hotel is located in a walking zone and autos are not allowed. You can use a free shuttle bus Mura-Gergana-Mura 24/7.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VAR

Location

Guest Reviews

8.9
Based on 336 reviews
Cleanliness: 7.5
Service: 9.9
Location: 9.9
Room Quality: 7.8
Amenities: 8.9
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 8.9
A
Angela • solo_traveller • ro
8
2026-07-19 • via Nuitee
M
Marcel • solo_traveller • ro
8
2026-07-19 • via Nuitee
E
Emanuel • extended_group • ro
10
2026-07-18 • via Nuitee
I
Iulia Florentina • family_with_children • ro
9
2026-07-14 • via Nuitee
N
NICOLETA • couple • ro
8
2026-07-14 • via Nuitee
A
Adrian • family_with_children • ro
3
Cons:

Hotel looks dated, inside the rooms as well as on the outside. Rooms are very noisy, not very clean. We had bugs from the bathroom sink, the carpet was full of dust, the AC was not cleaned. Inside it feels more like a hospital than a hotel. Food is very low quality, the cheapest options possible. Saying this is ultra all inclusive is a joke. Pool looks old and unmaintained. People from staff were impolite (the local ones), compared to the people from staff from Bali which were really kind.

2026-06-24 • via Nuitee
S
Sorin • solo_traveller • ro
10
2026-06-22 • via Nuitee
E
emil • solo_traveller • gb
10
Pros:

Everything

2026-06-15 • via Nuitee
I
Iman • solo_traveller • ro
9
2026-06-13 • via Nuitee
L
Lupu • couple • ro
8
Cu exceptia accesului la hotel ,foarte bine.
Cons:

Accesul la hotel cu masina ptr persoane cu dizabilitati.

2026-06-07 • via Nuitee
S
Serban Eugen • couple • ro
10
Pros:

Propietatea are doua zone de relaxare partea sin fata la mare iar partea din spate este o zona împădurită si cu un lac foarte generos unde este o racoare extraordinara

2026-06-07 • via Nuitee
B
Balas • extended_group • ro
9
Totul a fost plăcut!
Pros:

Micul dejun a fost foarte bun și diversificat. Hotelul este bine amplasat, am beneficiat și de umbră și de soare.

Cons:

Totul a fost plăcut!

2026-06-04 • via Nuitee
M
Mitrica • family_with_children • ro
9
Raport servicii preț foarte bun
Pros:

Restaurantul

Cons:

Camerele mici

2026-05-18 • via Nuitee
D
Diana • family_with_children • ro
4
2026-05-13 • via Nuitee
E
Elena • solo_traveller • ro
10
Pros:

Mâncare foarte bună, curățenie, personal amabil. Am apreciat plaja largă și piscina curata, deși am fost în extrasezon, de 1 mai, și nu am putut face baie din cauza vremii. Dacă ar fi fost puțin mai cald și soare, am fi putut beneficia și de acestea.

Cons:

Nu am înțeles faza cu parcarea, aflată la oarecare distanță de cam 200 m de hotel Gergana, în dreptul hotelului Mura. De acolo ești preluat cu bagajele și dus cu trenulețul până la recepție la Gergana. Nu știu dacă se întâmpla ca o excepție, doar în extrasezon, dar parcarea hotelului Gergana mi s-a părut destul de mică, oricum....

2026-05-12 • via Nuitee
M
Mariana • couple • ro
9
Așa cum ne-am dorit .
Pros:

Curat,mâncare foarte buna , proaspătă,personal amabil.

Cons:

Lipsa unui presulet de ieșit de la duș,papuci de unica folosință.

2026-05-08 • via Nuitee
B
Bogdan • couple • ro
3
nu mai vin
Pros:

mancarea proasta, camera mica

Cons:

receptia

2026-05-07 • via Nuitee
C
Claudia-Monica • family_with_children • ro
7
OK for a weekend
Pros:

Mancarea a fost ok si variata, proprietatea asigura transportul de la parcare, personalul e amabil.
Camera a fost curata si se face curetenie zilnic. Lifturile functionau foarte ok.
Plaja este fix in spatele hotelului, iar rezervatia naturala este in lateral, continuand de-al lungul plajei.

Cons:

Taxa pentru animale este 26 de euro pe noapte, ceea ce pare putin exagerat cand, pentru o persoana, la all inclusive, tariful este sub 50 de euro pe noapte.
Calitatea mâncării a scăzut când a venit un grup mare de turisti.
Sucurile de fructe oferite la dozator sunt ingrozitoare - simti praful din care sunt facute.
Desi exista parcare, cei cazati sunt obligati sa lase masina mai departe, la un alt hotel, unde poti fi nevoit sa o parchezi sub arborii din rezervatia naturala, in dreptul afisului cu "atentie, cad crengi"
Camera nu era bine izolata fonic, asa ca se auzea aproape totul de afara, cu geamul inchis.
Personalul de la receptie iti inmaneaza o fisa cu orarul si cateva regului dar nu informeaza ca exista, de exemplu, oportunitatea de a lua un pranz tarziu daca nu ai ajuns la programul de masa.
Sala de sport este prost echipata si cam inutila.

2026-05-05 • via Nuitee
R
raluca • couple • ro
5
Nu m aș mai întoarce
Pros:

Amplasarea

Cons:

Totul era vechi

2026-05-04 • via Nuitee
S
Sandu • extended_group • ro
9
A fost un sejur reușit!
Pros:

Locație excelenta!Mâncarea foarte buna!Barurile foarte aprovizionate, personalul foarte amabil.

Cons:

Baia foarte mica, dar curata!

2026-05-04 • via Nuitee