Island City House

Hotels
9.2 (966 reviews)
411 William Street , Key West , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Fax/photocopying
Tour desk
Facilities for disabled guests
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and neat rooms
Great location
Helpful staff
Decent amenities
Cons:
Slightly musty smell
Dated room decor
Overpriced for the quality
Noise from road traffic

Categories

Cleanliness
9.15
Rooms kept clean with daily housekeeping, but mentioned slight musty smell.
Service
9.62
Helpful staff and good service based on positive comments.
Location
10
Fantastic location, close to attractions and quiet enough.
Room Quality
8.61
Rooms are a bit dated and some negative feedback on the shower facilities.
Amenities
9.14
Good amenities including kitchen facilities and pool.
Value for Money
8.1
Underwhelmed by the value compared to pricing; considered overpriced.
Food and Beverage
9.15
Discounts at local bakery appreciated, but no catered breakfast.
Overall Experience
9.84
Overall a very positive experience with willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 20:08

Property Description

Historic Key West Island City House Hotel

Victorian-inspired Rooms
Experience a blend of modern amenities and historic charm in our rooms featuring hardwood floors, a kitchen, and a seating area for your comfort. Enjoy complimentary WiFi and cable TV during your stay.

Garden Oasis
Relax in our lush garden or on the terrace, offering a peaceful escape from the vibrant Key West streets. Explore the serene surroundings or unwind with a book under the shade of swaying palm trees.

Convenient Location
With the Key West sea port just a 2-minute walk away and popular attractions like the Key West Aquarium within walking distance, our hotel is the perfect base for your island adventures.

Book now to immerse yourself in the rich history and tropical beauty of Key West at Island City House Hotel.

Important information:

Guests must be 25 years of age or older to book.

Please note that all cancelations are subject to a cancelation fee. Contact the property for more details.

The hours of operation to include the last same-day booking will be taken until 6pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EYW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 966 reviews
Cleanliness: 9.15
Service: 9.62
Location: 10
Room Quality: 8.61
Amenities: 9.14
Value for Money: 8.1
Food and Beverage: 9.15
Overall Experience: 9.84
M
Mary • extended_group • us
10
2026-03-07 • via Nuitee
T
Teo Novo • couple • br
8
Hotel centenário surpreendente e confortável.
Pros:

Construção centenária bem interessante e muito conservada com um jardim e fonte d'água bastante agradáveis. A localização é excelente a cerca de dez minutos caminhando do centrinho.

Cons:

Apesar do apartamento ser bastante confortável e ter um espaço para cozinha com toda estrutura, a falta do café da manhã decepciona um pouco. Por outro lado, o voucher dá oportunidade de conhecer a padaria, que tem produtos de qualidade e um capuccino gostoso.

2026-03-07 • via Nuitee
R
ROBERT • family_with_children • us
5
Pros:

Dissapointments, bed, flooring dirty. Carpet rug dirty. Blinds did not fit the windows, not sure if alarms worked no way to test.
The rooms are aged. Location was good.
Had to leave 1 day early due to catastrophic weather alert, staff had no sympathy not any consideration, response was corporate policy. That's very disappointing to know it's all corporate driven.about fees. Would rather vacation through private hosts next time.
The attitude of staff is rude as if there doing the customer's a favor..
Not at all pleased with the room accommodations.

Cons:

Not clean. Unprofessional staff.bed not comfortable. Hole caving on mattress. Blinds not fitting windows,room, everything is aged. The toilets are midget size.

2026-03-04 • via Nuitee
A
Audrey • family_with_children • fr
10
Un lieu magique !
Pros:

Tout ! C'était un lieu incroyable !!!

Cons:

Rien. Tout était magnifique !

2026-03-01 • via Nuitee
L
Linnea • couple • us
10
Great location and Key West vibe
Pros:

Great location, beautiful grounds and heated pool, historic architecture, very friendly and helpful staff. We didn’t really mind, but the two staircases and narrow doorway would have been difficult for anyone with mobility issues.

Cons:

Sofa bed not super comfortable

2026-02-28 • via Nuitee
P
Paul • solo_traveller • pt
8
2026-02-27 • via Nuitee
L
Lionel • couple • fr
9
Pros:

Le lieu, le personnel très chaleureux et accueillant, la position de l'hôtel, le calme, le coupon pour aller s'acheter à manger dans une très bonne boulangerie le matin mais les 5$ offerts font très radin vu le prix de la nuit.

Cons:

Le prix est exorbitant mais c'est malheureusement comme ça dans tout key west.
L'eau de la piscine qui n'était pas très chaude, pas idéal pour les frileux.

2026-02-27 • via Nuitee
D
Derya • family_with_children • nl
10
2026-02-27 • via Nuitee
F
Faith • extended_group • us
7
Great location and beautiful garden sitting area but small and overpriced room.
Pros:

The location and the garden sitting area. The pool was nice. The towels were good and replenished often.

Cons:

Very loud with traffic and trash cans twice a week. Pictures of the place were not accurate. Much smaller than anticipated especially for two couples. Hooks on walls and or doors would have been helpful. No place to put suitcases.

2026-02-26 • via Nuitee
K
ken • extended_group • us
7
Very easy check in, with nice staff.
Pros:

Great location. Bike rental was good.

Cons:

Pictures made it look bigger.

2026-02-26 • via Nuitee
S
Stan • couple • us
9
2026-02-14 • via Nuitee
S
Sayuri • solo_traveller • us
10
We enjoyed our stay - We will come back!
Pros:

Garden
Nice porch
Wonderful facilities
Helpful staff
Heated pool
Quiet and peaceful
Great location
Kitchen in the room
Clean room
Great restaurants nearby

Cons:

Everything was perfect

2026-02-12 • via Nuitee
J
Jesse • solo_traveller • us
9
Pros:

Great location, easy walk to most of the interesting parts of the island.

2026-02-11 • via Nuitee
E
Edward • couple • us
9
Exceptional property to enjoy KW
Pros:

The lush gardens were beautiful & relaxing! We enjoyed the warm pool immensely! Rooms were comfortable, quaint and very homey! Kitchens very usable & make it easy to relax on property

Cons:

Being an older building, the walls are thin & floors a little creaky! Pretty good location proximate to Duval, but be ready to walk lots

2026-02-10 • via Nuitee
R
Robert • couple • us
8
I would stay there again.
Pros:

The suite was roomy and well laid out. The bed was comfortable. The pool looked very nice but due to cold cold weather we weren’t able to use it. The property was very nice and in a great location.

Cons:

The bathroom was crazy and old. The pedestal sink was low the only place to put toiletries was on the other side of the room. The toilet was also low and the toilet paper holder was on the wall at the back of the toilet where it was hard to reach.

2026-02-08 • via Nuitee
P
Piotr • family_with_children • pl
9
2026-01-27 • via Nuitee
M
Milagros • couple • us
9
Great property in Key West
Pros:

Often stay here and we love it especially location. Beautiful property and grounds

Cons:

Room smelled very humid which wasn’t great. I always carry spray with me thank goodness.

2026-01-26 • via Nuitee
P
Philippe • family_with_children • fr
3
Très déçus
Pros:

La végétation dans l’établissement.

Cons:

Chambre n 6 extrêmement bruyante ! Donne sur la route principale. Impossible de dormir !
Le matelas beaucoup trop mou , à changer!
Le divan taché .
La propreté très moyenne .

2026-01-26 • via Nuitee
J
JULIE • extended_group • us
10
2026-01-26 • via Nuitee
C
Cheryl • family_with_children • us
10
Pros:

From our check in to check out Island City House is perfect. Quietly tucked away in a between beautiful gardens, this lovely oasis is walkable to everything. The verandah seating is great for your morning coffee or after a long day glass of wine. Housekeeping is lovely, she greeted me each morning with a welcome. The bed is amazing! This is our go to stay with easy access to and from Key West Express and our favorite harbor walk restaurants.

Cons:

Zip

2026-01-25 • via Nuitee