Hacienda de Leal - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.5 (396 reviews)
410 The Alameda , San Juan Bautista , US
+1 831-623-4380

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Family rooms
Garden
Pets allowed
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Review Highlights

Pros:
Spacious rooms
Comfortable beds
Helpful/wonderful staff
Beautiful setting and views
Unique atmosphere/courtyard/lighting
Clean and quiet for many guests
Cons:
Poor breakfast quality and plastic servingware
Potential pest/bed-bug incident with no timely management response
Noise issues (dogs barking, thin walls)
Broken/missing amenities (pool/spa)
Some guests find it expensive/remote
Inconsistent response from management on serious complaints

Categories

Cleanliness
6.5
Mixed signals: some guests explicitly praised cleanliness, but a severe post-stay health/potential bed-bug incident and concerns about plastic servingware lowered confidence in housekeeping and pest control.
Service
10
Generally praised as helpful and wonderful by multiple guests (friendly staff, attentive service), though there is at least one serious complaint about management not responding to a health incident; overall guest comments skew strongly positive on staff.
Location
10
Many guests praised the setting, views, courtyard and being in San Juan Bautista; a few noted the property is remote or pricey, but location sentiment is predominantly positive.
Room Quality
9.3
Rooms frequently described as spacious with comfortable beds and good showers; some negatives (thin/poor soundproofing, a door that moved in wind) reduce perfection but overall room quality is strong.
Amenities
7.5
Amenities are mixed: some guests noted lack of pool/spa or broken pool, limited breakfast meat options, and other shortcomings; atmosphere/ambience features are positives but physical amenities show gaps.
Value for Money
8
Mixed perceptions: several guests found the price agreeable, while others called the property expensive and remote; overall value is moderate-to-good.
Food and Beverage
6.7
Several guests report breakfast as low quality, limited variety and served in plastic dishes; a minority praised breakfast choices—overall F&B sentiment trends negative.
Overall Experience
10
Many guests describe a unique, charming atmosphere, booked future stays, and had outstanding experiences; despite some serious negatives (health/pest concern, noise issues), the majority of reviews convey a very positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Charming Stay in San Juan Bautista

Tranquil Garden Views: Enjoy the serene garden and courtyard views from your room, providing a peaceful escape during your stay.

Convenient Location: Situated within 30 miles of both Monterey and Santa Cruz coast, Hacienda de Léal offers easy access to explore the beautiful California coastline.

Relaxing Courtyard: Unwind and relax in the courtyard, a perfect spot for leisurely moments and enjoying the pleasant weather.

Experience the beauty of San Juan Bautista at Hacienda de Léal. Book now for a delightful stay!

Important information:

Please note: Guests are required to leave a cash deposit when paying with cash. Please contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.5
Based on 396 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 9.3
Amenities: 7.5
Value for Money: 8
Food and Beverage: 6.7
Overall Experience: 10
B
Bettina • extended_group • ch
9
Zu empfehlen, aber nicht wegen dem Frühstück
Pros:

Schöne Anlage mit grossen Zimmern, bequemen Betten, guten Duschen und hilfsbereitem Personal.

Cons:

Das Frühstück ist zwar relativ vielfältig, aber qualitativ nicht überzeugend und es kommt wie leider oft im Plastikgeschirr.

2026-10-30 • via Nuitee
A
agnese • family_with_children • it
9
2026-10-20 • via Nuitee
R
Rushung Tsao • family_with_children • us
9
2026-10-17 • via Nuitee
P
Patrick • couple • us
10
2026-10-17 • via Nuitee
M
Marjorie • couple • us
9
2026-10-11 • via Nuitee
E
Emilia • solo_traveller • us
9
2026-09-11 • via Nuitee
P
Patrick • family_with_children • fr
6
2026-09-06 • via Nuitee
B
Brittany • family_with_children • us
10
2026-09-06 • via Nuitee
P
Pablo • couple • us
9
2026-08-28 • via Nuitee
P
Pavel • solo_traveller • cz
8
Pros:

Čistota, komunikace, odbavení, umístění, okolí.

Cons:

Málo zvukotěsné zdi, slabší snídaně, drahé.

2026-08-22 • via Nuitee
J
Josette • couple • us
10
I was pleasantly surprised with the accommodations and have booked future stays.
Pros:

Very pretty - especially the twinkling lights. Also, the breakfast choices were good.

2026-08-22 • via Nuitee
A
Asuncion • extended_group • es
5
Normal
Cons:

Creo que ha cambiado el management. Un sopla hojas muy ruidoso

2026-08-22 • via Nuitee
S
Stan • family_with_children • us
1
Serious health concern and no response from hotel management
Pros:

Breakfast and everything was good until

Cons:

I stayed at Hacienda de Leal from August 12–14, 2026, in Room 220.

Following my stay, I developed numerous severe skin lesions, including large fluid-filled blisters, and required medical attention. I have extensive photographs documenting the reaction and reported a suspected bed bug or other biting-insect exposure to the hotel.

I contacted the property multiple times by email and phone and provided photographs. Despite being repeatedly told that management would contact me, as of August 20 I have received no response from hotel management.

I also reported the incident to Booking.com, Best Western Customer Care, and San Benito County Environmental Health.

I did not personally find or photograph a bed bug, so I cannot state that bed bugs have been confirmed. However, given the severity of the reaction, I requested that Room 220 be professionally inspected.

What concerns me most is the lack of response from hotel management after a potentially serious health complaint. I had stayed at this property before and did not expect this experience.

2026-08-21 • via Nuitee
D
Dan Mann • solo_traveller • il
9
Pros:

The size of the room. And the staff

2026-08-17 • via Nuitee
M
Myra • couple • us
10
Pros:

I loved

Cons:

No

2026-08-10 • via Nuitee
A
Albert • couple • us
5
Pros:

Spacious rooms.

Cons:

Expensive and remote location.

2026-08-05 • via Nuitee
D
Drevermann • solo_traveller • us
9
2026-08-05 • via Nuitee
M
Maribel • family_with_children • us
10
Pros:

The view is amazing

2026-08-03 • via Nuitee
L
Luis • family_with_children • es
7
Agradable para una noche camino de San Francisco
Pros:

Entorno agradable y habitaciones amplia.

Cons:

Desayuno bastante cutre. Poca variedad y de poca calidad

2026-07-26 • via Nuitee
G
Gilbert • couple • us
1
Pros:

Nothing

2026-07-20 • via Nuitee