Quest Melbourne Airport

Hotels
•
Quest Apartment Hotels
8.7 (3197 reviews)
20 Annandale Road , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Spacious apartments
Good location for airport access
Cons:
Blood on sheets in one instance
Limited food options
Tricky location without a car

Categories

Cleanliness
8.29
Multiple reviews indicated cleanliness but also noted issues such as blood on sheets in one case.
Service
9.26
Staff were frequently described as friendly and helpful.
Location
8.5
Noted for proximity to the airport, though some reviews mentioned it was tricky without a car.
Room Quality
8.75
Guests appreciated the spaciousness and comfort of the rooms.
Amenities
8.78
Amenities such as kitchen facilities and quietness were positively highlighted.
Value for Money
8.74
Good value indicated by spaciousness and quality of the rooms.
Food and Beverage
8.29
Limited mentions of food options, with some guests expressing a desire for dining facilities.
Overall Experience
8.96
Overall positive experiences with friendliness and convenience highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:38

Property Description

Modern Accommodation with Work Desk and Free Cable TV
Experience comfort and convenience at Quest Melbourne Airport with our modern accommodation featuring a work desk, free cable TV, and NBN WiFi access.

On-Site Fitness Centre and Convenient Shuttle Service
Stay active during your stay with our on-site fitness centre, and enjoy the ease of our included parking and scheduled airport shuttle service from Monday to Friday.

Variety of Accommodation Options with Kitchen Facilities
Choose from our 1, 2, or 3 bedroom self-contained apartments and studios, all equipped with air-conditioning, laundry facilities, and either a kitchenette or fully equipped kitchen. Some accommodations even feature a balcony for you to relax and unwind.

Book your stay at Quest Melbourne Airport now for a seamless and comfortable experience.

Important information:

Please note that there is a 1.47% charge when you pay with a Visa, a 2.5% charge when you pay with a Master card, and a 2.66% charge when you pay with an American Express credit card.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that housekeeping service is not included on Sundays or Public Holidays.

Please note that pets will incur an additional charge of AUD 50 per night, per pet.

Parking is available for AUD 17 per car per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 3197 reviews
Cleanliness: 8.29
Service: 9.26
Location: 8.5
Room Quality: 8.75
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.96
S
Scott • family_with_children • au
8
Pros:

Very clean and spacious.

Cons:

No restaurant

2026-06-06 • via Nuitee
M
michelle • solo_traveller • au
8
2026-06-06 • via Nuitee
G
Geoffrey • solo_traveller • au
9
Pros:

Close to airport and car hire

2026-06-05 • via Nuitee
L
Lauren • solo_traveller • au
2
Reception manager is really rude and quite awful. Got very little sleep
Pros:

My third stay here, as it's fairly convenient to where I need to go. Toaster in room is helpful.
Billy the maintenance/housekeeping is lovely

Cons:

The reception manager, Eliana is, frankly, pretty awful. She left a sour taste in my mouth and sullied my stay. My poor rating is lately due to my experience of her. She is rude, abrupt and unkind. Definitely in the wrong job.
Poor and very little sleep in part because I was woken up in the middle of the night because the tv turned on by itself. Super annoying.
Curtains were insufficient to block enough light from the carpark lights.
Pubic hair on the bed, right by the pillow. So gross. Blanket smelt and had masses of what appeared to be dog hair on it.
Scum in the shower that was so thick it danced with the water.
Photo of room is misleading. There was no dishwasher.
Have to move bedside table to be able to charge phone.
Disgusting and overwhelming strong fragrance in foyer, reception, lifts, and entire ground floor.
A member of housekeeping entered my room when I had the "do not disturb" sign, and the "please don't clean my room" sign on the door, waking me up, and continuing to walk further into the room, even as I sprung out of bed in shock in my underwear. What is the point of having these signs if some housekeeping pay no notice of them?

2026-06-05 • via Nuitee
M
Mohammed • couple • au
6
2026-06-04 • via Nuitee
L
Lauren • solo_traveller • au
4
I would not stay here again
Pros:

I would not stay here again

Cons:

I would not stay here again.

2026-06-04 • via Nuitee
L
Laura • couple • ca
8
Comfortable One-night Stay
Pros:

Rachel was so welcoming when we arrived at reception! The room was very comfortable and well equipped with everything you need. I was surprised being at a busy intersection how quiet it was. We could see the Melbourne skyline from our window, but we’re close to the airport for our morning flight. Although there are no restaurants within walking distance, the hotel offers a food truck, as well as a variety of meals that it can be microwaved in your room. It also offers drinks and snacks for purchase. As we had no car It was nice to just hunker down for the night with amenities on site.

Cons:

Although we had requested twin beds, we did ended up with a king and a not so great sleep. Also, the shuttle bus only runs once an hour on the half hour and the driver did not offer to help load our suitcases as it was raining. Leave yourself a little extra time because the shuttle does not drop you at the domestic or international terminal and you must find your way there from the drop off point.

2026-06-04 • via Nuitee
P
Peter • solo_traveller • au
9
Pros:

Arrived in Melbourne after a 36 hour flight and the car park attendant suggested Quest Apartments. Great choice. Very quiet with an 11am checkout.

2026-06-03 • via Nuitee
M
Margaret • solo_traveller • au
9
Pros:

It was good though would have preferred closer to the airport.. transport was very accessible

2026-06-02 • via Nuitee
R
Robert • solo_traveller • au
10
2026-06-02 • via Nuitee
D
dmac75 • solo_traveller • au
10
Pros:

Very clean and comfortable, staff were fantastic and very friendly,10 minute drive to the airport, coffee truck out the front was fantastic.

Cons:

All was good!

2026-06-02 • via Nuitee
C
Colin • solo_traveller • au
9
Unhappy at having to pay parking when clearly states it is available - on booking .com. - no mention of additional charg
Pros:

Convenient sand very clean

Cons:

Parking on Booking.com says it is included but it is not - not the first time at this site - first time they refunded but not this time - this could be an issue on the Booking .com site perhaps

2026-06-01 • via Nuitee
T
Teegan • solo_traveller • au
8
2026-06-01 • via Nuitee
M
michael • couple • au
10
Friendly and efficient staff, clean and comfortable, we always enjoy it here!
Pros:

Everything was great!! And super handy having laundry facilities in the bathroom.

Cons:

If I could pick one thing, it would be to suggest a couple of bottles of water in the fridge.

2026-06-01 • via Nuitee
A
Annya • couple • ie
8
Pros:

Very close the the airport, comfy bed with chromcast and a handy kitchenette with some supplies in the reception, they also had nice goodies on the reception and free access to washing machines and dryer

Cons:

One of the dryers doesn’t work properly so we wasted an hour trying to dry our clothes before we swapped machines

2026-06-01 • via Nuitee
G
G and M • couple • au
9
2026-06-01 • via Nuitee
S
Susan • solo_traveller • au
9
2026-06-01 • via Nuitee
J
Jo • solo_traveller • au
9
2026-05-31 • via Nuitee
M
Michael and Miranda • family_with_children • au
6
2026-05-31 • via Nuitee
R
Rearden • family_with_children • au
9
Convenient and comfortable
Pros:

The Quest is close to areas that I visit when I am in Melbourne so very convenient. When I travel with my dog I have a place to stay.

Cons:

I have stayed previously and his is the first time after staying that I had to pay for parking $17. The accommodation for 2 rooms was costly I thought and to extra for parking I thought was not necessary.

2026-05-30 • via Nuitee