Rio Hotel & Casino

So many ppl checking out for the same time and it takes quite a long time for queue up, even waiting for the lift...

We only stayed one night in Macau. Though hotel is considered to be one of the older ones, it is still a very nice hotel. We had a nice big room with a luxurious bathroom. Almost wished we could stay longer.

They ask for a room deposit equivalent of USD100 in addition to your already prepaid room fee. They don't nullify the deposit upon check out like what all the the hotels do. Instead, they will run the credit card and refund the money on your credit card 1 month later. They do that to all the guests. What do they do with that money? Invest that for 1 month and make return on investment using hotel guests funds? That is immoral.

Friendly Staff, buffett is $120HKD if not part of your hotel package. Decent food.

Great location for new year's eve countdown

Beautiful ambience for a perfect new year eve celebration

Very convenient location. The room is clean and just a bit cold as we not succeed to adjust the air con

Plenty of Taxi waiting in front the Hotel. Rio Hotel provided free Mobile Phone for Calling, Hot spot, really excellent. One of the staff was not helpful enough when I asked him for help for my lunch booking at Macau Tower, he just told me he only in charge on Concierge. And hotel have limited seats for guest while check in.

The check in was terrible, had to wait till 3:30 and longer even after requesting to be able to check in early, Arrive at 2 pm and was asked to come at 3 and then at 3 still not ready, another 30 mins and finally got our room. By the way check in time was 3pm. Overall a nice clean hotel but away from all the action! It’s safe and close to lots of food places.

Helpful staff nice amenities. Clean and convenient.

Went for the Macau GP. This hotel is walking distance to both stands,
and the historic sites.

Room is clean.
Breakfast choice little.
No shuttle bus from border gate.

The hotel is beautiful and the check in seamless. Staff were very helpful and even offered us a bonus room upgrade. Facilities were luxurious and clean, the room was very quiet.

Room is big and clean

Big spacious room, nice big beds, good central location. Booked 3 rooms, all were happy with their rooms.

Front desk staff is professional but they are the only ones who speak English while most others in the lobby area do not. Fitness center is small and lack of basic equipment such as yoga mat or the space for it.
Breakfast was lousy and it’s location is not close to other casinos which are on the other side of Macau.

Location was amazing

I was surprised that the staff said my booking was not confirmed as my Expedia user name is not the same as my ID card.
I think it’s quite strange as I have always been using this account for all tix n hotels booking in the past 7 years.

Convenient location, friendly staff, clean environment and room.

The room service after midnight took one hour and the staff laughed at me when I ordered in English, they seem impolite and can’t speak English properly.