The Grand Puteri Hotel

Hotels
7.7 (1715 reviews)
PT 3981, Jalan Masjid Abidin , Kuala Terengganu , MY
+60 9-621 5555

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice breakfast
Strategic for shopping
Cons:
Cleanliness issues
Noise from windows
Inconsistent amenities

Categories

Cleanliness
6.2
Multiple reviews mentioned cleanliness issues, particularly in bathrooms, with a need for improvement.
Service
9.2
Service was highly praised, with many comments on helpful staff and good impressions.
Location
8.7
The location is convenient, close to shopping areas and amenities, with easy access.
Room Quality
7.2
Rooms received mixed reviews, with some noting noise and cleanliness issues.
Amenities
6.7
Amenities were lacking, with mentions of incomplete items and cleanliness issues.
Value for Money
7.7
Guests expressed value varying by cleanliness and room quality, affecting overall perception.
Food and Beverage
8.2
Food quality was generally well-received, with good breakfast options.
Overall Experience
7.7
Overall feedback was mixed but included positive experiences and serious concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:37

Property Description

The Grand Puteri Hotel is your ideal choice for a comfortable stay in Kuala Terengganu. Convenient Location, Modern Amenities, and Delightful Dining are some of the key features of this hotel. Book now and experience a memorable stay at The Grand Puteri Hotel.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGG

Location

Guest Reviews

7.7
Based on 1715 reviews
Cleanliness: 6.2
Service: 9.2
Location: 8.7
Room Quality: 7.2
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 7.7
T
TUAN MOHAMAD SOLLAHUDDIN • solo_traveller • my
10
Semuanya terbaik.
Pros:

Bilik yang bersih. Makanan sedap dan staff sangat mesra.

2026-09-19 • via Nuitee
A
Amelia • couple • my
5
Pros:

Friendly staff

Cons:

- Location: Noisy, every announcement from the bus station can be heard
- Musty smell in the lifts and the room

2026-09-17 • via Nuitee
S
Sturzenegger • couple • ch
6
2026-09-15 • via Nuitee
P
Pujah • couple • my
8
2026-09-10 • via Nuitee
J
Jason • couple • au
1
2026-09-07 • via Nuitee
M
Monica • extended_group • it
8
Pros:

La posizione, molto comoda. La colazione, con prodotti tipici e tutti davvero buoni. Rapporto qualità prezzo molto favorevole.

Cons:

La struttura è bella, ma può essere utile un po’ di manutenzione.

2026-09-05 • via Nuitee
L
Liew • solo_traveller • my
3
Pros:

I like the food and air-conditioner.

Cons:

No slipper and sound proof. The toilet facilities can be improved.

2026-09-05 • via Nuitee
L
Liew • solo_traveller • my
3
Pros:

I like the food and air-conditioner in the room. The air-conditioning is very cold which I like it.

Cons:

No slipper provided in the room. The sound proof in the room is not good I can hear somebody walk by and close the door from other rooms. The toilet facilities is old.

2026-09-05 • via Nuitee
A
Aziz • solo_traveller • my
7
Pros:

Na

Cons:

Tiada tuala mandi di area kolam renang

2026-09-02 • via Nuitee
A
Ahmad • solo_traveller • my
7
2026-09-02 • via Nuitee
C
Che Daud • couple • my
9
Bagus
Pros:

Suka

Cons:

Tidak

2026-09-01 • via Nuitee
N
Nadzir • solo_traveller • my
9
2026-08-31 • via Nuitee
B
basir • couple • my
10
2026-08-30 • via Nuitee
S
Suhaila • couple • my
7
2026-08-27 • via Nuitee
N
Nurul • family_with_children • my
9
The location made everything easy.
Pros:

Perfect location. The room was comfortable. The breakfast was so good especially Nasi Dagang.

Cons:

-

2026-08-26 • via Nuitee
A
Aisyah Mukminah • couple • my
9
2026-08-25 • via Nuitee
S
Seribudi Paie • solo_traveller • my
9
Pros:

Very frendly staff

Cons:

No

2026-08-24 • via Nuitee
M
Mohd Nazri • solo_traveller • my
8
Pros:

Nice room. Delicious food

2026-08-24 • via Nuitee
N
Nurul Najwa • solo_traveller • my
5
2026-08-21 • via Nuitee
A
Amina • family_with_children • gb
6
Budget friendly perfect for a night.
Pros:

The location and the hotel grounds.

Cons:

The rooms
Were small and bathroom was old.

2026-08-21 • via Nuitee