The Grand Puteri Hotel

Hotels
7.7 (1715 reviews)
PT 3981, Jalan Masjid Abidin , Kuala Terengganu , my
+60 9-621 5555

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice breakfast
Strategic for shopping
Cons:
Cleanliness issues
Noise from windows
Inconsistent amenities

Categories

Cleanliness
6.2
Multiple reviews mentioned cleanliness issues, particularly in bathrooms, with a need for improvement.
Service
9.2
Service was highly praised, with many comments on helpful staff and good impressions.
Location
8.7
The location is convenient, close to shopping areas and amenities, with easy access.
Room Quality
7.2
Rooms received mixed reviews, with some noting noise and cleanliness issues.
Amenities
6.7
Amenities were lacking, with mentions of incomplete items and cleanliness issues.
Value for Money
7.7
Guests expressed value varying by cleanliness and room quality, affecting overall perception.
Food and Beverage
8.2
Food quality was generally well-received, with good breakfast options.
Overall Experience
7.7
Overall feedback was mixed but included positive experiences and serious concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:37

Property Description

The Grand Puteri Hotel is your ideal choice for a comfortable stay in Kuala Terengganu. Convenient Location, Modern Amenities, and Delightful Dining are some of the key features of this hotel. Book now and experience a memorable stay at The Grand Puteri Hotel.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGG

Location

Guest Reviews

7.7
Based on 1715 reviews
Cleanliness: 6.2
Service: 9.2
Location: 8.7
Room Quality: 7.2
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 7.7
S
Suhaila • couple • my
7
2026-08-27 • via Nuitee
N
Nurul • family_with_children • my
9
The location made everything easy.
Pros:

Perfect location. The room was comfortable. The breakfast was so good especially Nasi Dagang.

Cons:

-

2026-08-26 • via Nuitee
A
Aisyah Mukminah • couple • my
9
2026-08-25 • via Nuitee
S
Seribudi Paie • solo_traveller • my
9
Pros:

Very frendly staff

Cons:

No

2026-08-24 • via Nuitee
M
Mohd Nazri • solo_traveller • my
8
Pros:

Nice room. Delicious food

2026-08-24 • via Nuitee
N
Nurul Najwa • solo_traveller • my
5
2026-08-21 • via Nuitee
A
Amina • family_with_children • gb
6
Budget friendly perfect for a night.
Pros:

The location and the hotel grounds.

Cons:

The rooms
Were small and bathroom was old.

2026-08-21 • via Nuitee
M
Mohd Adib • couple • bh
10
2026-08-19 • via Nuitee
S
Sabariah • solo_traveller • my
3
Pros:

The breakfast was the only thing that was good

Cons:

The hotel needs an upgrade. The pillow is too hard, bedsheet is just a piece of thin spread sheet. The shower curtains need to changed since it was mouldy. The room smelled musty if the aircond is not on

2026-08-19 • via Nuitee
S
SweetyEna • solo_traveller • my
8
2026-08-19 • via Nuitee
H
hamzah • couple • my
9
2026-08-18 • via Nuitee
M
MOHD FARHAN • couple • my
8
2026-08-15 • via Nuitee
S
siti nur hidayah • extended_group • my
10
Pros:

Selesa .. dan dkt dgn semua kemudahan

2026-08-15 • via Nuitee
M
Murnie • solo_traveller • my
10
2026-08-12 • via Nuitee
E
Eyfa • solo_traveller • my
10
2026-08-12 • via Nuitee
Z
Zul • solo_traveller • my
10
2026-08-11 • via Nuitee
N
NOOR IMA • solo_traveller • my
9
Pros:

The food was food. The swimming pool was good for a kids.

Cons:

Nothing

2026-08-09 • via Nuitee
K
Khayran • couple • my
10
Cons:

breakfast

2026-08-08 • via Nuitee
H
Heiqal • family_with_children • my
10
Dekat dengan segala kemudahan
Pros:

Bersih, view cantik

Cons:

Semua okay, tak ada yang tak baik

2026-08-08 • via Nuitee
N
Nur Amalina • family_with_children • my
5
Repeated stay here, but maybe after this will stay at another hotel
Pros:

The location is nearby Pasar Payang and also the hotel have a parking space for the customer

Cons:

The bathroom is not like as expected and should do grouting that. During my check in, I notify that there was urine left in the toilet when I first checked in. I hope the housekeeping department can be more attentive and ensure that the room is properly checked and cleaned before releasing it to the Front Office. Thank you.

2026-08-08 • via Nuitee