Holiday Inn Express & Suites Tulsa NE - Claremore by IHG

Hotels
IHG
8.6 (100 reviews)
1400 W Country Club Drive, Claremore, Oklahoma, 74017 , Claremore , US

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Express check-out
No single-use plastic straws
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Close to conveniences
Clean lobby
Comfortable rooms
Good breakfast
Cons:
No power due to tornado
Closed pool
Construction disturbances
Poor staff interactions
Potential cleanliness issues with linens

Categories

Cleanliness
5
Some guests appreciated clean rooms while others reported issues with cleanliness, particularly regarding linens.
Service
3.8
Service received mixed feedback, ranging from staff being nice to guests feeling harassed and experiencing unwanted intrusions.
Location
4.5
The location was convenient for some guests, but the recent tornado has negatively impacted the stay for others.
Room Quality
5.2
Rooms were generally large and well-liked for cleanliness and comfort, but concerns were raised over maintenance and unannounced construction disruptions.
Amenities
2
Amenities such as the pool were frequently out of order, leaving guests disappointed.
Value for Money
4
No specific complaints about value were mentioned, but overall negative experiences suggest guests may not have felt they received good value.
Food and Beverage
6.5
Breakfast is generally noted as a positive aspect, despite the overall negative tone of the reviews.
Overall Experience
3.5
While there are some isolated compliments, the overall experience has been marred by the aftermath of a tornado and several service and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 22:28

Property Description

Recreation Amenities and Views
Indulge in the 24-hour fitness center or soak in the scenic terrace view during your stay.

Modern Features and Services
Enjoy complimentary wireless internet, a common area TV, and a convenient vending machine.

Event Spaces and Business Services
Benefit from 20000 sq ft of event space, a 24-hour business center, and quick express check-out.

To book your stay at a prime location in Claremore with easy access to local attractions, including J.M. Davis Arms & Historical Museum and Belvidere Mansion, look no further than Holiday Inn Express & Suites Tulsa NE.

Important information:

  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TUL

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 100 reviews
Cleanliness: 5
Service: 3.8
Location: 4.5
Room Quality: 5.2
Amenities: 2
Value for Money: 4
Food and Beverage: 6.5
Overall Experience: 3.5
T
Theresa
8
Great Staff and Nice hotel
Pros:

Very friendly staff and nice hotel. The only drawback was that the pool was out of service.

2024-06-19 via Nuitee
J
Jodi
6
Pros:

The rooms need attention with some patches on walls but no paint repair and it didn't look like housekeeping had vacuumed. A tornado went through this area so they are working on things. Breakfast was the best!

2024-06-10 via Nuitee
A
Amanda
8
Nice room
Pros:

The only thing I had an issue with was the ice bucket. The under side of the lid was nasty and greasy. Other than that everything was great!

2024-06-03 via Nuitee
G
Ginger family
10
Pros:

The 2 ladies at check in were very friendly. The WiFi was not working due to a tornado that had come through the city a week before and they were very apologetic for that l.

2024-06-01 via Nuitee
S
Sarah
10
Pros:

Nice stay clean rooms

2024-05-29 via Nuitee
D
Dianna family
8
Pros:

It was in okay condition, the carpet was worn and dirty looking, the mattress was hard, the building looked fairly old and run down. The staff was amazing, very nice. The outside was very well landscaped. The breakfast was nicely presented and clean area. The nearby neighborhood was somewhat like a junkyard, but that’s not the hotels fault. The bathroom had half of the lights burned out, and the room was very very dark, it was hard to do my makeup. Bring a light. The pillows were excellent and the sheets seemed clean and fresh. It was bug free and quiet. Probably the best place in town, so there’s that.

2024-05-21 via Nuitee
V
Verified traveler
6
Needs some TLC
Pros:

Hotel needs some updates. Carpet in room was sad, but it was clean and the staff was nice. Just needs some sprucing up.

2024-05-08 via Nuitee
L
Lisa
6
A rocky start
Pros:

Checked in around 8 p.m. after a long day. Was given a key and went to room only to find the beds unmade. Went back down and promptly received new room assignment. The staff is VERY nice. No complaints there. I was told the hotel is under new management and they are aware of cleaning staff issues.
Hotel is a little run down. Ice maker out of order on my floor. Pool is closed. Feels like it needs a little cleaning. The air freshener is pumping strong, though! Lol.

2024-04-13 via Nuitee
A
Ashlea
4
Pros:

The staff was rarely at the front desk and they were not very friendly. The cleaning crew did not clean the room and only restocked the towels and took out the trash. The bed was super uncomfortable and sounded like it was breaking at the edge of you sat down.

2024-04-08 via Nuitee
J
Joshua partner
8
Pros:

The lady who does the breakfast was awesome

2024-03-31 via Nuitee
Y
Ya
8
Pros:

Ok

2024-03-29 via Nuitee
S
SANDRA partner
10
Pros:

Parking was great for people pulling trailers

2024-03-27 via Nuitee
E
Erica family
10
Pros:

Clean and super quiet , variety breakfast options! Me and my family loved we will be back to this hotel if we’re ever around Oklahoma !

2024-03-16 via Nuitee
M
Melody friends
4
Pros:

room wasnt ready and got told they didnt know when it would be. 3 hours later room was finally ready

2024-02-25 via Nuitee
A
Andrea family
2
Pros:

Shocked with the condition of our bathroom. The ceiling was split and discolored. No idea how a room in that condition can be $174 but it was! So disappointing.

2024-02-25 via Nuitee
M
Marc
10
Tulsa nice
Pros:

The hotel was accommodating and made the trip more enjoyable

2024-02-11 via Nuitee
P
Patrick family
10
Pros:

Friendly staff

2024-02-07 via Nuitee
R
Robert family
10
Pros:

Breakfast was not bad. Biscuits and gravy was good. Egg omelets good, and coffee not too shabby. Elevator was not working upon arrival. But they got it up by next day. Hard to get some towels for a time. Was okay place.

2024-02-04 via Nuitee
S
Steven family
8
Pros:

Threat breakfast options.

2023-11-20 via Nuitee
K
Kathleen
8
Good place to stay for a night
Pros:

Good location for us. Breakfast was very good. Room clean. Only issue was the hvac in the room. My husband had to unplug unit. When the fan was on low there was an irritating sound which kept me awake. Fortunately, we really didn.t need hear or ac

2023-11-03 via Nuitee