Prince Arthur Waterfront Hotel & Suites

Hotels
6.4 (775 reviews)
17 North Cumberland Street , Thunder Bay , ca

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Beautiful location
Great views
Friendly staff
Cons:
Dirty rooms
Slow service
Outdated facilities

Categories

Cleanliness
4.9
Several reviews highlighted issues with cleanliness, including dirty rooms and a need for renovation.
Service
7.4
Mixed reviews about service with comments on slow front desk but friendly staff.
Location
7.9
Multiple positive mentions about the hotel's great location near the waterfront and restaurants.
Room Quality
5.4
Rooms were often described as outdated with issues like broken amenities and poor heating.
Amenities
6.4
Amenities received criticism for being poorly maintained, but there were mentions of good views.
Value for Money
6.4
Value perception varied, with some finding it overpriced for the quality provided.
Food and Beverage
6.9
Breakfast and dining options received positive comments in some reviews.
Overall Experience
5.9
Overall experience was mixed, with some guests expressing a desire to return despite significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:52

Property Description

Historic Charm and Modern Comforts

On-Site Dining and Relaxation

Scenic Views and Convenient Location

Book your stay at Prince Arthur Waterfront Hotel & Suites for a perfect blend of historic charm and modern comforts. Indulge in on-site dining at Portside Restaurant, relax in the indoor heated pool, and unwind in the hot tub and sauna. Enjoy scenic views of Lake Superior and convenient access to Marina Park just steps away. With free WiFi, cable TV, and essential amenities in each traditionally styled room, your stay promises to be comfortable and memorable. Don't miss the chance to experience a piece of Canada's history at this iconic waterfront hotel.

Important information:

Request Type : Fine Print
Guests may experience some noise or light disturbance during business hours between the dates of February 5th, 2025 and April 30th, 2025 as we will have work crews in to refresh the hallways. Though we anticipate this will be minimally disruptive we are advising our valued guests of the work nonetheless so that it does not come as a surprise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.4
Based on 775 reviews
Cleanliness: 4.9
Service: 7.4
Location: 7.9
Room Quality: 5.4
Amenities: 6.4
Value for Money: 6.4
Food and Beverage: 6.9
Overall Experience: 5.9
E
Everett family_with_children ca
7
Was it princely., or not
Pros:

The other guests were cool to talk too.

Cons:

People in uniforms, I mean costumes

2026-03-11 via Nuitee
S
sugarhead couple ca
6
2026-02-25 via Nuitee
S
s couple ca
7
Good
Pros:

Safe

Cons:

Nothing wrong with the property

2026-02-13 via Nuitee
K
Kim family_with_children ca
3
Banded and disrespected
Pros:

Juzzuzi tub and the layout of the room

Cons:

There was a mix up with a payment and i happened to.not be there they then kicked my brother out with all my things Nd banded me for accusing me of smoking when i dont smoke..... its to bad i was disrespected.like that because i frequently kike to stay there

2026-02-11 via Nuitee
S
SchumacherJack Couples Timmins, Northeastern Ontario, Ontario
6
A grand old hotel that needs a little TLC
Pros:

After a very long day travelling from Saskatchewan we pulled in here to get the deal advertised on all the billboards coming into Thunder Bay. As it turns out, there are maybe one or two rooms per night with this low discount rate. So we bit the bullet and paid a little more than we had planned and got our room. It was not properly cleaned so back down to the front desk and now a second room. The front desk people were very helpful and we were satisfied. The best part of this deal was the FULL breakfast included the next morning.

2026-01-23 via Tripadvisor
A
Andrew solo_traveller ca
7
2026-01-19 via Nuitee
I
Irene family_with_children ca
6
Cons:

old building. Shower is not very good. Price is a little bit high.

2026-01-19 via Nuitee
U
Uy family_with_children ca
6
2026-01-19 via Nuitee
K
Karine family_with_children ca
3
Pros:

Breakfast was good, beds were comfortable.

Cons:

Staff was very rude. Walls were paper thin, could hear people screaming in hallway all night. Very old and damaged.

2026-01-19 via Nuitee
A
Andy family_with_children ca
7
2026-01-19 via Nuitee
A
Andrew solo_traveller ca
6
I’ve stayed here before, and will likely stay here again.
Pros:

Front desk staff (especially morning staff member), very professional , friendly and helpful.

Cons:

Two fire alarms, one pm and one am. At least I know they work.

2026-01-19 via Nuitee
D
Derek couple ca
7
2026-01-19 via Nuitee
F
France couple ca
8
2026-01-19 via Nuitee
J
Jeanine couple ca
1
Pros:

Not much.

Cons:

Elevator was not working. Room was very old. Doors didn’t close, bed was not comfortable. Restaurant was terrible. Sent the food back and left with nothing.

2026-01-19 via Nuitee
Z
Zach couple ca
10
2026-01-19 via Nuitee
J
Jacob family_with_children ca
9
Loved my time here - and you will too!
Pros:

The building is very historical and in the heart of downtown Thunder Bay. The staff were delightful, the facilities were lovely, and the rooms were clean and spacious. The complimentary breakfast also exceeded my expectations!

Cons:

I'm not a huge fan of the scent of the cleaning products used in the rooms. It left an interesting odor that was hard to ignore.

2026-01-19 via Nuitee
C
CAROL family_with_children ca
5
Don't think I'll be back.
Pros:

Anything I liked was over shadowed by hardships faced as a senior. I couldn't even shower.

Cons:

The bed was too soft. There were no grab bars by the toilet or in the shower. The toilets were very low, making it difficult for me, as a senior, to get off.

2026-01-19 via Nuitee
A
Andrew solo_traveller ca
7
Great, historic building in the heart of downtown. A little dated, but very clean and friendly.
2026-01-19 via Nuitee
K
Kim couple ca
8
Pleasant and comfortable
Pros:

Hotel staff was very friendly and helpful

Cons:

Our floor in the room wasn’t completely cleaned from the previous guests. There were false nails on the floor by the bed

2026-01-19 via Nuitee
M
Michael couple ca
8
2026-01-19 via Nuitee