The Prince Arthur Hotel

Hotels
6.4 (808 reviews)
17 North Cumberland Street , Thunder Bay , CA

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful location
Great views
Friendly staff
Cons:
Dirty rooms
Slow service
Outdated facilities

Categories

Cleanliness
4.9
Several reviews highlighted issues with cleanliness, including dirty rooms and a need for renovation.
Service
7.4
Mixed reviews about service with comments on slow front desk but friendly staff.
Location
7.9
Multiple positive mentions about the hotel's great location near the waterfront and restaurants.
Room Quality
5.4
Rooms were often described as outdated with issues like broken amenities and poor heating.
Amenities
6.4
Amenities received criticism for being poorly maintained, but there were mentions of good views.
Value for Money
6.4
Value perception varied, with some finding it overpriced for the quality provided.
Food and Beverage
6.9
Breakfast and dining options received positive comments in some reviews.
Overall Experience
5.9
Overall experience was mixed, with some guests expressing a desire to return despite significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:52

Property Description

Historic Charm and Modern Comforts

On-Site Dining and Relaxation

Scenic Views and Convenient Location

Book your stay at Prince Arthur Waterfront Hotel & Suites for a perfect blend of historic charm and modern comforts. Indulge in on-site dining at Portside Restaurant, relax in the indoor heated pool, and unwind in the hot tub and sauna. Enjoy scenic views of Lake Superior and convenient access to Marina Park just steps away. With free WiFi, cable TV, and essential amenities in each traditionally styled room, your stay promises to be comfortable and memorable. Don't miss the chance to experience a piece of Canada's history at this iconic waterfront hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQT

Location

Guest Reviews

6.4
Based on 808 reviews
Cleanliness: 4.9
Service: 7.4
Location: 7.9
Room Quality: 5.4
Amenities: 6.4
Value for Money: 6.4
Food and Beverage: 6.9
Overall Experience: 5.9
K
Kimberly • extended_group • ca
5
Our stay?
Pros:

The beds are comfortable and it is clean and the staff are friendly. Breakfast was amazing.

Cons:

The pool is too cold for an indoor pool. Sound proofing is needed can hear everything around us in hotel. Breakfast was delicious but we had 4 people in my party and it wasn't clear why only 2 were included in Breakfast vouchers and not other 2.
Wifi not reliable and only 1 person can use it in a room booked for 4 people.

2026-10-26 • via Nuitee
T
Tracey • couple • ca
10
Stay was great at Hotel, View was exceptional and tourist attractions around Thunder Bay was wonderf
2026-10-22 • via Nuitee
T
Travis • couple • ca
10
2026-10-21 • via Nuitee
D
Deanna • family_with_children • ca
7
2026-10-19 • via Nuitee
R
Roy • couple • us
9
2026-10-19 • via Nuitee
M
Michel • couple • ca
7
2026-10-11 • via Nuitee
S
Sheila • couple • ca
10
Pros:

Looking out over The Giant!! Also, a short walk to some excellent restaurants!! Great location, excellent accommodations!!

2026-10-10 • via Nuitee
M
Mainville • solo_traveller • ca
7
Beautiful rooms for a good price. Terrible pool.
Pros:

I loved our room. I wish there were more like the family room. But we stayed in another room that had a living room and two beds in the bedroom. So comfortable and is a beautiful room.

Cons:

The pool was really cold but we swam anyway. Wish it was fixed and ran better.

2026-10-09 • via Nuitee
L
Levius • couple • ca
6
2026-10-08 • via Nuitee
R
Rebecca • couple • us
9
Pros:

lovely views, nice stay

2026-10-08 • via Nuitee
T
Tessier • solo_traveller • ca
10
2026-09-18 • via Nuitee
G
Gregory • extended_group • ca
4
Would not recommend - not value for rate charged.
Pros:

Excellent location - reception staff ok.
Restaurant good and waiter exceptional.

Cons:

Tired out of date and poor condition room. Desperately needs room renovation.
Booked room for 3 with breakfast “included” but only got breakfast for two.

2026-09-16 • via Nuitee
H
Hans • couple • dk
9
Godt og behageligt sted med udsigt til søen
Pros:

Godt og passende for os

Cons:

Intet

2026-09-16 • via Nuitee
W
Waldemar • family_with_children • ca
9
2026-09-10 • via Nuitee
T
troy • solo_traveller • ca
3
2026-09-01 • via Nuitee
J
James • solo_traveller • ca
9
Lovely property in the middle of town
Pros:

The Prince Arthur is located downtown, with a nearby casino but don't let that bother you. Their parking lot has ample space for cars, and seems secure. We have stayed here several times over the years and have never had an issue. Harbourfest was happening as well as a street festival and the Prince Arthur seemed to be in the midst of it all. Great location! Our room was large, 2 queen beds, and a coffeemaker with pods was included, as was a full breakfast in the cafe. We also had dinner in the cafe/ restaurant and it was excellent. Comfy beds and pillows, very nice towels were all appreciated at the end of our long drive.

Cons:

The hotel is possibly the oldest in the city, not sure, but it was certainly very elegant in its day. You may notice some peeling paint on the antique doors, but this is nothing major, just adds character, like an old home.

2026-08-29 • via Nuitee
S
Steve • couple • ca
6
Average
Pros:

Breakfast ok

Cons:

The room had an unpleasant smell - I think it was musty carpet. The vending machine didn’t give correct change. Desk clerk said we should call them. Pretty poor response In my opinion.

2026-08-28 • via Nuitee
M
Megan • couple • ca
8
Pros:

The suite was spacious and beautiful with a lovely view of the waterfront.

Cons:

The historical significance and of course the harborfront

2026-08-17 • via Nuitee
K
Karen • solo_traveller • ca
9
We will be back here the next time we visit Thunder Bay
Pros:

Loved the location and seeing the Sleeping Giant from our window! Loved the lake view. The complimentary breakfast was awesome. Liked the fact that they made space for the wildfire refugees.
I also have to compliment their security. The room key which is required for access to the hotel in the evening and also required to work the elevator is appreciated as there’s some sketchy people hanging around but they hang around everywhere and these security methods keep the guests safe. I don’t understand the complaints about needing to use key cards to make the elevator go etc. I was glad for it. I have to say a thank you for the security guard who chased away a weirdo for me one night in the parking lot! They are really on the ball. The front desk and all the staff we encountered were polite and friendly.

Cons:

They need more pillows on the beds

2026-08-09 • via Nuitee
B
Boardman • extended_group • ca
9
Pros:

Breakfast was good. I liked the standard eggs and bacon served at the table. Location was good. Parking was fine.

Cons:

More places to hang a towel/washcloth. Stronger coffee, real glasses and cups, not single use.

2026-08-02 • via Nuitee