Crystal Blue Boutique Hotel

This is by far the most horrible places I have ever stayed in, I would have preferred to stay on the street than to have stayed here. Sheets were stained with sweat and cigarettes holes, clearly the room was not reset but recycled from the previous guest. Check in is from 2pm and we arrived at 7pm and our rooms won’t ready and were left waiting 30min for them to give us 1 of the 2 rooms we booked and a further hour for the second room. Aircon was useless, walls were stained, fridge was full of grim and probably hasn’t been wiped in years and when i mentioned it to the staff not one of them offered to fix the problem but just said its clean. The entire place from the moment you walk to the confined lift stinks of toilet and the photos are not what is advertised, I wouldn’t stay here again even if they paid me to. One word would sum it all up ….. run !

Rats in the ceiling - Got sick from bad chicken dish. Met owner who got rid of rats. Staff was great. Moved rooms 3 times. You decide rating.

It's an inexpensive property in a great location. I'm sure at one time this property was great but it's getting old and needs investment. Also the bed was Fred Flintstone hard. But the view was great from my room. There is a balcony and the room was spacious. There are plenty of restaurants and bars in the area which is great and there is a restaurant in the hotel.

The images posted on the website are fake. Do not book here, people! The place is dirty and smelly.

I reserved a deluxe room, and was very impressed with how large the room was, the beautiful glass closet/bathroom area, and the nice view of the riverfront from the balcony. Hotel staff were super nice and VERY accommodating. The new owners bought the property about 1 month ago, and they are trying very hard to satisfy their guests. I was very impressed, and I will definitely stay here again on my next trip to PP👍

It’s standards have slipped since our last visit last year.

Hi great location had problem with my Ac and manger ruby took care of it right away and then had to change rooms all done in matter few hours amazing service I read some reviews and I had great experience I stayed at a lot hotels in Cambodia it’s worth spend that little more money for better room again manger was great thanks and I will be back

Yes its ok for property..comfortable for sleeping voew revrese look refreshing

Great place to stay only thing worth mentioning would be that its slightly hard to find.Just look for the burger king and head two stores towards the night market

I stayed in a fifth floor river view room. View was gorgeous. Ceiling fan worked great but AC a little weak but we were comfortable. Staff was very helpful. Location was perfect for downtown sites. After reading some reviews of this hotel I was a little nervous, but our experience was great. Our room was impressive in decor and size. There were small cosmetic blemishes here and there but we were very pleased.

I will stay again this hotel!

As we arrived the hotel looked dirty, when checking in I was advised I’d be upgraded to a room with a private pool (GREAT) I thought. (NO) the pool was filthy with trash, dead bugs and also soil from a planter from the room above.

I told the front desk and they advised the pool will be cleaned the following day. Yes the pool was cleaned but I noticed then the lights and pumps do not work. So again it got dirty fast

The main door to the patio and pool area had no lock fitted NO LOCK

The English/American breakfast was terrible, I only ate the scrambled eggs

The room was dirty and I do not think it was cleaned before I moved in. the bed sheets was new but the bed was awful

The above was bad BUT the thing that made me feel sick was using the lift. The lift had an extremely bad smell of PEE. Worse than a public toilet

Second morning my friend and I only had coffee for breakfast. But on the same bench seating as us was a staff member asleep. He was snoring and facing us was the filthy soles of his feet. (I took photo)

Overall this hotel is nothing like the one on your website its filthy and then some

I am very very disappointed with this site, I’m fact that is putting it mildly

This hotel ain’t that bad we just had a bad experience there... firstly really hard to find because there’s about 8 signs on the front of the building. Secondly the hotel is above an Indian restaurant and at night the smell was so bad it kept us awake, I mean I love a ruby as much as anyone but to smell it all night long was just too much. Thirdly and probably the worst thing was we had a cockroach problem I must of killed 8-10 of the buggars, then covered every crack, hole and door frame with bug spray, that done the job. I paid for breakfast but didn’t bother having it the smell of curry still lingered at 9am so we went next door for a Burger King. The location of the hotel is really good right on the water front the room was filled with toiletries, tea and coffee and water. The only reason I gave bad ratings is because of our experience also the whole place just needs a good clean very greasy in the hotel lobby. You could definitely find a better hotel for a much cheaper rate nearby

Very nice hotel. Modern design of the room with a glass panel separated the bedroom and bathroom. Perfect for couples but not ideal friends or families traveling. Overall the service was very good with friendly staff.

In the advertisement, hotel stated they have free parking space, but actually, there is none.

Location very good and majority of local attractions accessible on foot. Staff very pleasant and helpful. Double rooms are definitely not 30sqm, quite small but sufficient. The large room is immense and makes for a great stay. Room was tidy. Lacking attention to details in terms of cleaning and general upkeep/maintenance.

Location is good, close to riverbank and night market. No cloth set.

I like location and service. I did not like the room because no clothes set.

Nice hotel, very helpful staff make you feel very welcome

This hotel has totally misrepresented itself. While the room size/beds were vaguely as described, it was; Dirty Room; Sheets worn/had holes in them; Bath Towels worn/holes; Ceilings (water) Stained; upon arrival 50% of the lights didn't work (water damage?) and after thunderstorm #1 subsequently 80% of the lights failed; said thunderstorm badly flooded the bathroom resulting in one of us slipping and being badly injured; thunderstorms #2 & #3 also flooded rooms; Broken bath hob as pictured; Mouldy sinks; Dirty shower; Failed to clean room daily or supply new/clean towels; Breakfast very poor and delivered wrong/with bad service; Cockroaches in "Restaurant" (pictured).

We were courteous and polite, but certainly made it clear the water leak was dangerous. This was not unique to our room as two other guests/couples advised both of their rooms leaked badly too.

While as Westerners we think this is a budget hotel at $65pn, it was probably only worth $10. It's an absolute dump, and Hotels.com should be ashamed to have it on their site/exclude them. Photos used maybe 10 years old.

See our photos below. Do not stay here. Simply awful, an absolute dump.