Hotel Bajo el Volcan

Hotels
8.1 (187 reviews)
Humboldt 19 , Cuernavaca , MX

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Hard beds
Unreliable room service

Categories

Cleanliness
7.06
Multiple mentions of cleanliness issues, including dirty rooms and insect presence.
Service
9.03
Positive remarks about staff attentiveness and helpfulness.
Location
9.57
Frequent praise for the central location.
Room Quality
7.02
Complaints about hard beds, humidity, and old facilities.
Amenities
7.55
Some amenities like the pool and breakfast did not meet expectations.
Value for Money
8.51
Mixed feedback; some found it worth the price, others felt it fell short.
Food and Beverage
7.56
Breakfast received criticism; however, the kitchen staff was noted for their flexibility.
Overall Experience
8.53
Guests had varied experiences; while some enjoyed their stay, others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:16

Property Description

Historic Location
Hotel Bajo el Volcán, the place where Malcolm Lowry wrote his famous novel Under the Volcano, offers a unique and historic stay in central Cuernavaca. Just steps away from the city’s cathedral and main square, immerse yourself in the rich cultural heritage of the area.

Charming Amenities
Relax by the outdoor pool or enjoy a delicious daily Continental breakfast in the bright dining room of the hotel’s restaurant. The perfect way to start your day before exploring the nearby Casa Cortés and other attractions within walking distance.

Convenient Accessibility
With the General Mariano Matamoros Airport only a 20-minute drive away, Hotel Bajo el Volcán provides easy access for travelers. Book your stay now and experience the blend of history and modern comfort at our unique hotel in Cuernavaca.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Location

Guest Reviews

8.1
Based on 187 reviews
Cleanliness: 7.06
Service: 9.03
Location: 9.57
Room Quality: 7.02
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 7.56
Overall Experience: 8.53
M
María José • family_with_children • fr
7
2026-10-29 • via Nuitee
F
Francisco • solo_traveller • us
10
2026-10-25 • via Nuitee
J
Juan Rodriguez • family_with_children • mx
10
2026-10-22 • via Nuitee
S
SANCHEZ • solo_traveller • mx
8
placentera y muy cómoda
Pros:

ubicación muy cerca del cemtro

Cons:

restaurante y servicio a habitaciones

2026-10-21 • via Nuitee
E
Esteban Salvador • couple • mx
10
2026-10-18 • via Nuitee
L
Luis • solo_traveller • mx
9
Bueno
Pros:

La atención y el servicio

Cons:

Todos fue exelente

2026-10-13 • via Nuitee
S
Sergio • solo_traveller • mx
8
2026-10-12 • via Nuitee
S
Sabina • solo_traveller • mx
10
2026-10-07 • via Nuitee
H
Hilda • family_with_children • mx
10
Pros:

la atención y habitaciones muy bien

Cons:

las almohadas muy incómodas

2026-09-17 • via Nuitee
Q
quezada • solo_traveller • mx
10
Pros:

La alberca climatizada.

Cons:

No le encontré tema negativo.

2026-09-14 • via Nuitee
M
Mayte • solo_traveller • es
8
Pros:

La atención de los empleados, su ubicación. Pese a tener unos años se esfuerzan por mantenerlo bonito y agradable para los huéspedes

Cons:

No tenía WiFi en los cuartos.

2026-09-14 • via Nuitee
G
García Salamanca • solo_traveller • mx
10
Definitivamente volvería a hospedarme en este hotel.
Pros:

El desayuno bastante rico, la ubicación excelente y el personal muy agradable.
Las instalaciones están bastante bien, son limpias, el pasaje dentro del hotel agradable y la ubicación excelente, bastante cerca del centro de la ciudad por lo tanto hay lugares cerca para comer/cenar.

Cons:

Todo bastante bien desde mi punto de vista.

2026-09-10 • via Nuitee
M
Muñoz • family_with_children • mx
8
Cumplió expectativas
Pros:

la ubicación

Cons:

no tiene aire acondicionado, solo un ventilador de techo

2026-08-25 • via Nuitee
D
Daniel0316 • solo_traveller • mx
8
2026-08-22 • via Nuitee
J
Julio César • solo_traveller • mx
10
Me acataron mis días de descanso
Pros:

La ubicación y la atención del personal

2026-08-17 • via Nuitee
M
Miguel • solo_traveller • us
10
2026-08-16 • via Nuitee
J
Julio • solo_traveller • mx
10
Pueden mejorar
Pros:

Las instalaciones

Cons:

No hay aire acondicionado y hay muchas hormigas

2026-08-15 • via Nuitee
J
Julio • solo_traveller • mx
10
Podrías mejorar
Pros:

Las instalaciones bonitas alberca

Cons:

No tienen aire acondicionado
Mucho insectos

2026-08-15 • via Nuitee
M
Monserrat • solo_traveller • mx
7
2026-08-11 • via Nuitee
R
Ramirez • solo_traveller • mx
9
2026-08-11 • via Nuitee