Red Roof Inn Grand Junction

Informed the front desk just after check in that the toilet was broken. Had to reach into the toilet to flush each time. Nothing was done to fix the problem. Contacted the front desk at checkout to receive some sort of compensation for the in convenience, was told that i would be contacted by management by close of business Monday ,October 6 2025. Still no contact. I have call multiple times with no answer the phone.

White Shower curtain was brown/yellow at the bottom 😳 Hair in the shower. Numerous flies…and this was October, which likely means the room hadn’t been used/aired out for a while. No shampoo provided. Room in disrepair.

Convenient to interstate, Room OK, bare bones amenities, Ive never stayed in a hotel without shampoo before.

The room was gross. Shower broken and water wouldn’t turn off. Bugs in the room, towels dirty and sheets dirty. Would definitely NOT stay again.

Easy to get to. Quick and easy access to the freeway. Convenient located to shopping centers, the beautiful area, and activities!
The personnel is attentive and reaponsive to guests' needs.

This was an okay property, but definitely could improve itself. Management required a $100 deposit which I view as unnecessary as they have my credit card info if there was theft or damage. The staff was businesslike but could use some lessons on friendliness to the customer. The room was okay, but the light above the sink did not work. The bed was crushed on the side I usually sleep (with the night stand). Since I felt like I was falling out of bed I slept on the other side (inconvenient, but it worked). I was on the back side of the building which was good to eliminate highway noise, but the exterior lighting was extremely poor. I could barely see my way to get ice. Then the ice machine was out of repair. Updates and repairs go a long way to improve customer satisfaction.

It was priced Right for what you get

The outside trash cans were all overflowing. The light over the sink was out. No coffee in the room as the hotel was out.

I booked and prepaid more than three months in advance for an accessible deluxe room with two queen beds and a roll-in shower. I arrived around 11 p.m. only to be told that no such room was available. Instead, I was offered a room upstairs in a building without an elevator — completely inaccessible — and when I asked for alternatives, the manager refused both a refund and a walk to another hotel with an accessible room.

As a reasonable guest, I expected to receive the room I paid for, especially one with accessibility features. Instead, the hotel had clearly given it away and then left me without proper accommodation. Even after explaining my situation, they refused to provide the accessible room I reserved, refused to arrange one elsewhere, and refused to refund me for a service I never received.

This is not just poor customer service, it’s also a violation of consumer rights and accessibility requirements. Guests should be aware that this hotel may overbook and mishandle reservations, even when accessibility is essential. Very disappointing experience.

just traveling through on vacation, room was clean and everything worked,

There is no kitchen or laundry

This was the worst experience we have ever had in customer service. The following items need to be addressed.
1.Customer service - someone needs to be at the desk for check ins and help (we did not get the help we needed it took 2 hours to check us in!)
2. The room door was jammed and you had to throw your weight against it after scanning the card.
3. Poop was left in the toilet in our room and it was plugged when we walked in. We had to plunger it to go down
4. They refused to give us towels after the second day there as we had used the old ones to mop up the water from the walk in shower that had no slope to drain off the water. They told us at the desk when we could find them that we needed to bring back our towels if we needed more. How could we do that? I guess I could go into their laundry room and wash them myself too!
5. Trash was heaped up by the side of our front door and left for a couple days before being taken away.
Final thought - I will never EVER stay at Red Roof again!

Room not ready at 7pm, 3 hours after 3pm check in time. Room given had no cold water. Hotel refused to give credit for lack of cold water in room.

Not the cleanest room

Unkempt and understaffed

Staff were friendly during check in and check out. Room was spacious and clean.

When I went to check in they did not have a room for me despite the fact that I had reserved it months in advance. I had to wait in the waiting room for over 3 hours. The desk person was super awesome and did the best she could but without clean rooms she couldn't get me in. I would have gotten somewhere else but the entire city was booked!

Clean inside, dirty outside.

Was not able to get to hotel by allotted time on Sep 17th so Expedia cancelled my 3-day reservation.

The staff was very nice but check in sucked. Didn't get our room until 9pm Friday night when it should have been available after 3pm. Our room was clean but we found black mold on the shower curtain! Our son's room had multiple issues including a shower curtain rod that was coming loose from the wall and running water from the shower faucet. Our mom's room had a hair dryer that was broken and there was a stench of trash smelling from several areas of the property. The staff was very attentive and nice but it was obvious that corporate management is absent. This Grand Junction, CO property should either be shut down or renovated.