The Quay Hotel West Coast

Hotels
7 (290 reviews)
428 Pasir Panjang Road , Singapore , sg

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Convenient public transport access
Cons:
Poor cleanliness
Small and cramped rooms
High prices for low quality

Categories

Cleanliness
5.25
Multiple reviews mentioned issues with cleanliness, including an encounter with a cockroach and strong odors.
Service
8.25
Service was described as average, with some staff being helpful and responsive.
Location
8.75
Location is frequently praised for its convenience and proximity to public transport.
Room Quality
5.75
Reviews indicate rooms are small and cramped, with some complaints about facilities and comfort.
Amenities
7.25
Amenities were basic, with some guests highlighting issues like slow Wi-Fi and lack of drinking water.
Value for Money
5.75
Several reviews indicate that the hotel charges too much for the quality provided.
Food and Beverage
7.75
Mentioned a restaurant nearby with good food, contributing positively to the experience.
Overall Experience
7.25
General sentiment reflects disappointment but with some redeeming features like location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:59

Property Description

Luxurious Accommodation
Experience modern rooms at The Quay Hotel West Coast, featuring flat-screen cable TV, tea/coffee facilities, and a minibar. Safety deposit boxes ensure your peace of mind during your stay.

Convenient Amenities
Enjoy complimentary WiFi, free local calls, and handicapped-friendly facilities. The hotel also offers a business centre for your work needs and a self-service laundry area for convenience.

Great Location
Situated just a 15-minute drive from Sentosa Island and Vivocity Mall, The Quay Hotel is surrounded by local eateries within a 5-minute walk. Explore the vibrant neighborhood during your stay.

Book now to indulge in the perfect blend of comfort and convenience at The Quay Hotel West Coast!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for S$ 20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 290 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 5.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 7.75
Overall Experience: 7.25
K
Kerry • couple • my
10
2026-03-07 • via Nuitee
L
Le • couple • vn
8
Cũng ổn
Pros:

Chi phí vừa túi tiền

Cons:

Không khí hơi ngột ngạt

2026-01-25 • via Nuitee
L
Loana • extended_group • ch
6
-
Pros:

Gute Lage, günstig

Cons:

nicht grosse Zimmer, nicht extrem sauber…

2026-01-25 • via Nuitee
D
Daniel Ayuk Mbi • solo_traveller • de
5
Das Hotel ist in der Nähe der Universität, was für mich sehr wichtig war!
Pros:

Das Hotel ist nicht weit von der Universität NUS. Restaurant und Geschäfte sind in der Nähe.

Cons:

Das Hotel bietet kein Frühstück. Das Zimmer ist sehr eng. Es gibt kaum Platz, wo man den Koffer liegen kann, um Sachen daraus zu holen. Das Badezimmer ist auch sehr eng.

2026-01-21 • via Nuitee
I
Iaan Kenn • solo_traveller • my
7
Recommended for solo travelers who just need a place to rest in low budget.
Pros:

During checkin, staff has briefly informed me about the specific room which i rent. All information are accurate & meet to the level of expectations.

Cons:

I think the water heater in room 209 need to be fix, it doesn't that 'hot' so i have to take a cold shower throughout my stay

2026-01-19 • via Nuitee
F
FLORELYN • family_with_children • ph
8
Our experience with the Quay was amazing...
Pros:

The location access to trans portation

Cons:

The rooms are bit small..

2026-01-19 • via Nuitee
M
Maricruz • couple • pa
5
Pros:

Cerca de la universidad

Cons:

Muy pequeño .. es más pequeño de lo que se ve en fotos

2026-01-17 • via Nuitee
M
Martin • couple • gb
10
2026-01-13 • via Nuitee
V
Vincent Chia • family_with_children • my
8
2026-01-11 • via Nuitee
R
RACHEL • family_with_children • sg
8
2025-12-19 • via Nuitee
I
Imtiaz • solo_traveller • bd
8
2025-12-18 • via Nuitee
O
Oleksiy • family_with_children • jp
5
2025-12-14 • via Nuitee
J
janjarus • extended_group • th
3
2025-12-12 • via Nuitee
S
sivam • family_with_children • my
10
2025-12-11 • via Nuitee
Z
Zhang • family_with_children • nz
8
2025-12-06 • via Nuitee
T
Teh • extended_group • my
9
Overall good
Pros:

The staff and environment is nice, and there's a bus stop right next door. Besides, the restaurant next door has delicious food and is open until 3 a.m👍

Cons:

The walking area in the room is a bit cramped.

2025-12-02 • via Nuitee
O
Ohnmar • extended_group • mm
7
It was convenient.
Pros:

It was easy to assess the public transportation.

Cons:

Nothing special.

2025-12-02 • via Nuitee
S
SITI • family_with_children • sg
10
2025-11-23 • via Nuitee
M
Mohamed • solo_traveller • sa
8
2025-11-22 • via Nuitee
H
HwanChee • couple • sg
7
2025-10-28 • via Nuitee