Aston Karimun City Hotel

Hotels
•
Aston
7.5 (147 reviews)
Jl. Pertambangan Tg. Balai Karimun , Tanjung Balai Karimun , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Ironing service
Sauna
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Comfortable sleep
Cons:
Cleanliness issues
Room maintenance problems
Inconsistent service based on booking method

Categories

Cleanliness
6.5
Some cleanliness issues mentioned, including stains on bedsheets and observations of insects.
Service
8.5
Staff are described as helpful and friendly overall.
Location
8.5
Convenient location noted as a positive aspect.
Room Quality
7
Room quality was mixed; some rooms had issues like no AC or bad odor.
Amenities
7
Amenities like the gym and swimming pool have maintenance issues.
Value for Money
7.5
Value seems average based on the reviews; mixed feelings about the experience.
Food and Beverage
7.5
Breakfast is described as ordinary; no significant negatives or positives noted.
Overall Experience
7.5
General sentiment is positive, with a mix of good and fair reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:05

Property Description

Convenient Location
Located just a 1-minute walk from Padimas Department Store in Tanjungbalai, ASTON Karimun City Hotel offers easy access to nearby attractions. A 5-minute drive to Tanjung Balai Ferry Terminal and 30 minutes to Pongkar Beach, guests can explore the area effortlessly.

Comfortable Accommodation
Each room is equipped with essential amenities such as a TV, air conditioning, and a minibar for a relaxing stay. The private bathroom with free toiletries and a hairdryer adds a touch of luxury. Enjoy city views and entertainment with satellite channels.

Dining Experience
Indulge in a culinary journey at Bougenfil Restaurant, offering a variety of Asian and Western delicacies. Savor delicious meals without leaving the hotel premises.

Experience convenience, comfort, and culinary delights at ASTON Karimun City Hotel. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PKU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for Rp 50,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 147 reviews
Cleanliness: 6.5
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 7
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 7.5
B
Bala • family_with_children • my
9
2026-02-08 • via Nuitee
K
Kentdy • family_with_children • my
10
2026-01-31 • via Nuitee
K
Kentdy • family_with_children • my
9
2026-01-30 • via Nuitee
B
Bala • family_with_children • my
9
Pros:

Location and friendly staff

Cons:

Bathroom out of shower soap

2026-01-25 • via Nuitee
S
SITI HAJAR • family_with_children • my
10
2026-01-15 • via Nuitee
R
ramamoorthy • couple • my
1
“The services provided did not match the representations made during booking. Guest concerns were not addressed profess
Pros:

Absolutely nothing. This property failed on every basic expectation of honesty, service, and professionalism.

Cons:

This was one of the worst hotel experiences I have ever had. The hotel misrepresented its service and handling of guests, and once payment was made, accountability completely disappeared.

Issues raised were either ignored or handled with dismissive and unprofessional responses. There was no transparency, no sincere attempt to resolve problems, and no respect for the guest. I felt deliberately misled and taken advantage of.

For a hotel operating under the Aston brand, this level of conduct is unacceptable. Management clearly prioritizes revenue over guest satisfaction and integrity. This is not how a legitimate or trustworthy hotel should operate.

2026-01-08 • via Nuitee
S
Sonia (kishwar) • couple • it
8
2026-01-06 • via Nuitee
S
Sihaijuwati • family_with_children • my
10
2026-01-04 • via Nuitee
N
nor locshini • family_with_children • my
9
2026-01-02 • via Nuitee
M
Mohd • couple • my
8
Pros:

Room

Cons:

My room no view.. walls

2025-12-31 • via Nuitee
D
Dzulkefli • family_with_children • sg
8
Pros:

Room is clean

Cons:

Staff is great

2025-12-31 • via Nuitee
R
ravi • family_with_children • sg
10
2025-12-09 • via Nuitee
Z
zaffxindah • family_with_children • sg
10
2025-12-08 • via Nuitee
B
BABU • extended_group • sg
5
Fair
Pros:

It’s located in very good location

Cons:

The room we booked was suite but one of the room was not good, smelly and what we experienced was booking through booking.com treated differently from direct booking. The treatment was unfair.

2025-11-17 • via Nuitee
S
S Sangaren • solo_traveller • sg
8
Pros:

Air conditioning was good. Connecting room was good.

Cons:

Safe box don't have. Request didn't come.

2025-11-13 • via Nuitee
N
NUR AQILAH • couple • my
10
AMAZINGGGGGGG STAY. WILL COME AGAIN
Pros:

THE PROPERTY IS SOOOOO CLEAN. THE WHOLE ROOM SMELL SO NICE, SO GOOD. THE ROOM INTERIOR WAS EXCELLENT. I HAD A VERY GOOD SLEEP. THE STAFF ARE REALLY HELPFUL, FRIENDLY AND WELCOMING. AMAZING STAYYYYY

Cons:

more staff for you spa please

2025-11-07 • via Nuitee
N
NUR AQILAH • extended_group • my
10
AMAZING STAYYY
Pros:

THE PROPERTY IS SOOOOO CLEAN. THE WHOLE ROOM SMELL SO NICE, SO GOOD. THE ROOM INTERIOR WAS EXCELLENT. I HAD A VERY GOOD SLEEP. THE STAFF ARE REALLY HELPFUL, FRIENDLY AND WELCOMING. AMAZING STAYYYYY

Cons:

NO

2025-11-07 • via Nuitee
S
Suzana • family_with_children • sg
10
2025-11-02 • via Nuitee
C
cheah • family_with_children • my
10
2025-09-12 • via Nuitee
K
Kisaander • extended_group • my
8
2025-08-04 • via Nuitee