SureStay by Best Western Smithers

Hotels
SureStay Hotel by Best Western
6.7 (817 reviews)
3984 Bc-16 W , Smithers , ca

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Comfortable rooms
Affordable rates
Helpful staff
Cons:
Dirty rooms
Poor communication
Safety issues due to renovations

Categories

Cleanliness
5.16
Numerous mentions of dirty rooms and renovation debris indicate poor cleanliness.
Service
8.13
While there were significant issues with room assignments, some staff tried their best to accommodate guests during renovations.
Location
8.17
The location is generally convenient, although the hotel is currently undergoing renovation.
Room Quality
6.12
Feedback indicates rooms are under construction and missing essential amenities such as locks and cleanliness.
Amenities
5.15
Limited amenities available currently due to renovations.
Value for Money
7.11
Guests feel money is not well spent given the condition of the hotel during renovations.
Food and Beverage
6.16
Breakfast options were noted as unsatisfactory.
Overall Experience
7.63
Overall experiences were largely negative, driven by cleanliness and poor room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:44

Property Description

Welcome to Capri Motor Inn!

Convenience at Your Fingertips:
Enjoy complimentary Wi-Fi and convenient room service. Each room boasts a refrigerator and coffee maker for your comfort.

Charming Rooms with a View:
Relax in our rooms with large windows and cozy floral bedding, creating a welcoming atmosphere for your stay.

Round-the-Clock Service:
Our 24-hour front desk ensures your needs are met anytime during your visit.

Ready to experience comfort and convenience at Capri Motor Inn? Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Experience the beauty of British Columbia's Bulkley Valley at SureStay by Best Western Smithers. Located beneath the stunning Hudson Bay Mountain and just minutes from Smithers' charming Swiss-inspired downtown, our hotel is the perfect base for business and adventure.

Enjoy comfortable guest rooms with free Wi-Fi, Smart TVs, pod coffee makers, microwaves, and select rooms with full-size refrigerators. Start your day with a complimentary continental breakfast, stay active in our fitness centre, and enjoy the convenience of our on-site restaurant.

Just 10 km from Hudson Bay Mountain, you'll have easy access to skiing, mountain biking, hiking, fishing on the Bulkley River, and the unique fossil beds of Driftwood Canyon Provincial Park. Whether you're visiting for work or a mountain getaway, you'll enjoy friendly service, great amenities, and a comfortable stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYD

Location

Guest Reviews

6.7
Based on 817 reviews
Cleanliness: 5.16
Service: 8.13
Location: 8.17
Room Quality: 6.12
Amenities: 5.15
Value for Money: 7.11
Food and Beverage: 6.16
Overall Experience: 7.63
C
Chiara couple it
7
Carino
Pros:

- pulita
- camera spaziosa
- colazione inclusa

2026-08-27 via Nuitee
T
Tamara solo_traveller ca
10
2026-08-26 via Nuitee
C
Claudia family_with_children de
9
2026-08-25 via Nuitee
S
Sipos solo_traveller hu
8
Pros:

Clean, nice, good breakfast.

Cons:

Pet friend. I do not like dogs.

2026-08-25 via Nuitee
C
Coleen extended_group ca
10
great location, well priced, friendly staff, lovely completely renovated room
Pros:

location was great had a beautiful completely renovated room

2026-08-25 via Nuitee
J
Joanna couple ca
7
Affordable and better than expected
Pros:

Our room was freshly renovated and the beds were clean and comfy. The A/C was excellent, and staff was lovely.

Cons:

The exterior of the hotel made me worry we had made a mistake. The continental breakfast had nothing available for people needing gluten-free and the food was also very unappetizing. The bathroom in our room could use a renovation and thorough cleaning - the tub surround was stained and streaky.

2026-08-24 via Nuitee
O
Othmar solo_traveller ch
8
Pros:

Riesige Suite mit zwei getrennten Schlafzimmer. Ruhig und sehr angenehm. Frühstück etwas spartanisch aber gut. Ein paar Schritte zum Alpenhorn. Gesamhaft, sehr gut und empfehlenswert

2026-08-23 via Nuitee
B
Bert solo_traveller ca
5
Modest but clean.
2026-08-22 via Nuitee
S
Stan solo_traveller ca
8
2026-08-17 via Nuitee
I
ISABELLE solo_traveller fr
7
2026-08-17 via Nuitee
J
Jiarui solo_traveller ca
8
2026-08-15 via Nuitee
S
Stephen extended_group ca
9
Comfortable room with excellent and helpful staff
Pros:

Breakfast was excellent. Staff were very pleasant. Room was nice an the bed was very comfortable

Cons:

Th signage was off looking for the Best Western and the name was Surestay. The outside of the hotel appeared a little tired.

2026-08-12 via Nuitee
R
Ron couple ca
8
2026-08-09 via Nuitee
D
DEMETRIO JUAN couple es
9
Pros:

Un alojamiento muy cómodo, limpio y bien ubicado. Tenía todo lo que necesitábamos. La relación calidad precio es muy buena y el recepcionista fue muy amable en todo momento 🤗👍🏽

2026-08-09 via Nuitee
L
LornaR67 Family Winnipeg, Manitoba
4
Look elsewhere first
Pros:

This hotel is definitely subpar. The people try. I don’t know that I can say the same for the owners. The hotel definitely needs renovations. Everything is old. The rooms don’t have mirrors except for one small one in the bathroom. They advertise laundry and fitness centre facilities, but neither are operational. I noticed that they got the fitness centre fixed up a bit before we left, but I popped my head in the door and all I could smell was rubber. It was a gross smell that I will never work out in. Also to accommodate the dryer that was not working, they allowed us to use the commercial laundry dryer. So again, I know the people try to accommodate, but these things are not really fixing the source of the problems.

We were staying on the second floor with my 84-year-old mother. She’s capable of walking, but I never thought I needed an accessible room. Given that the hotel has two stories and no elevator it definitely was a pain both for her to climb the stairs and also for us to bring in all the luggage.

Further when we arrived, because I booked through CAA travel they tried to tell me that I didn’t pay, and I had to provide all the printed documentation that I thankfully brought with me in order to prove that.

The room that I originally booked had three beds, but the toilet seat was broken. That gave me the creeps because surely if that toilet seat was cleaned, someone would’ve noticed and reported it.

Also, that room boasted having a kitchenette. Well above that kitchenette, there was no light. I don’t know how they expect anybody to actually use it properly.

When I pointed out that I was not going to risk my mother’s safety on that toilet seat, they provided us 2 queen rooms. Given the facilities - this was acceptable, but still too bad that our party had to be split while staying here.

Hotels in Smithers are expensive to start with because there isn’t a lot of choice. I would suggest you look at other options if you can afford them.

2026-08-08 via Tripadvisor
D
DANIEL solo_traveller ca
4
Disappointing.
Pros:

Centrally located

Cons:

Dirty room, especially the carpet.

2026-08-08 via Nuitee
R
Ritchard extended_group gb
8
2026-08-06 via Nuitee
C
Carlin couple ca
10
I slept well and I enjoyed my visit. The breakfast was delicious
Pros:

My room was comfortable and clean

2026-08-04 via Nuitee
C
Carlin extended_group ca
10
2026-08-04 via Nuitee
A
Adams couple ca
8
Grwat stay will be back
Pros:

Room was clean friendly staff and we got to check in early

Cons:

It was all good.

2026-08-04 via Nuitee