SureStay by Best Western Smithers

Hotels
•
SureStay Hotel by Best Western
6.7 (817 reviews)
3984 Bc-16 W , Smithers , CA
+1 250-847-4226

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Comfortable rooms
Affordable rates
Helpful staff
Cons:
Dirty rooms
Poor communication
Safety issues due to renovations

Categories

Cleanliness
5.16
Numerous mentions of dirty rooms and renovation debris indicate poor cleanliness.
Service
8.13
While there were significant issues with room assignments, some staff tried their best to accommodate guests during renovations.
Location
8.17
The location is generally convenient, although the hotel is currently undergoing renovation.
Room Quality
6.12
Feedback indicates rooms are under construction and missing essential amenities such as locks and cleanliness.
Amenities
5.15
Limited amenities available currently due to renovations.
Value for Money
7.11
Guests feel money is not well spent given the condition of the hotel during renovations.
Food and Beverage
6.16
Breakfast options were noted as unsatisfactory.
Overall Experience
7.63
Overall experiences were largely negative, driven by cleanliness and poor room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:44

Property Description

Welcome to Capri Motor Inn!

Convenience at Your Fingertips:
Enjoy complimentary Wi-Fi and convenient room service. Each room boasts a refrigerator and coffee maker for your comfort.

Charming Rooms with a View:
Relax in our rooms with large windows and cozy floral bedding, creating a welcoming atmosphere for your stay.

Round-the-Clock Service:
Our 24-hour front desk ensures your needs are met anytime during your visit.

Ready to experience comfort and convenience at Capri Motor Inn? Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Experience the beauty of British Columbia's Bulkley Valley at SureStay by Best Western Smithers. Located beneath the stunning Hudson Bay Mountain and just minutes from Smithers' charming Swiss-inspired downtown, our hotel is the perfect base for business and adventure.

Enjoy comfortable guest rooms with free Wi-Fi, Smart TVs, pod coffee makers, microwaves, and select rooms with full-size refrigerators. Start your day with a complimentary continental breakfast, stay active in our fitness centre, and enjoy the convenience of our on-site restaurant.

Just 10 km from Hudson Bay Mountain, you'll have easy access to skiing, mountain biking, hiking, fishing on the Bulkley River, and the unique fossil beds of Driftwood Canyon Provincial Park. Whether you're visiting for work or a mountain getaway, you'll enjoy friendly service, great amenities, and a comfortable stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYD

Location

Guest Reviews

6.7
Based on 817 reviews
Cleanliness: 5.16
Service: 8.13
Location: 8.17
Room Quality: 6.12
Amenities: 5.15
Value for Money: 7.11
Food and Beverage: 6.16
Overall Experience: 7.63
R
Randy • couple • ca
7
Pros:

The room was clean and comfortable and breakfast was really good

Cons:

The tv was difficult to operate even the staff tried to work it but couldn’t but she did try hard so thank you

2026-10-30 • via Nuitee
S
Stefano • couple • it
7
Pros:

Camera pulita e accogliente

Cons:

Impianto riscaldamento molto rumoroso

2026-10-29 • via Nuitee
E
Escape • couple • ca
7
2026-10-26 • via Nuitee
P
Patrick • couple • ca
6
Pros:

location, comfortable beds

Cons:

didn't get houskeeping on 2 of the days. had to ask for toilet paper and coffee

2026-10-21 • via Nuitee
K
Kash • couple • ca
5
Small little toilet paper on the roll and we had to get more. No soap in the soap dispenser in the s
Pros:

Did Not Have Breakfast

2026-10-20 • via Nuitee
R
Rita • couple • ca
3
2026-10-20 • via Nuitee
V
vicky • couple • gb
10
Great stay lovely comfortable hotel
Pros:

Everything

Cons:

Nothing

2026-10-19 • via Nuitee
R
Randolph • solo_traveller • ca
9
Pros:

The bed and TV selection.

Cons:

Hotel needs a complete renovation. Floors are really creeky and filthy.

2026-10-16 • via Nuitee
M
Martin • couple • ca
7
Smithers is beautiful especially when the sun shines Staff were very good /
Pros:

Location. fine . staff fine

Cons:

Breakfast was not very good .

2026-10-16 • via Nuitee
D
Dustin • couple • ca
1
Not worth it even for the low price. I’ve stayed in places that where cheaper and still ten times better than this.
Pros:

The location

Cons:

Everything. It was like someone stayed in the room and the housekeepers made the bed and changed the garbage that was it. Place needs a serious renovation. Broken plug ins. Sort and crumbs all around her the place and to top it off there was homeless people coming in the back door and hanging out in the breakfast area

2026-10-14 • via Nuitee
C
Chad • solo_traveller • ca
7
2026-10-10 • via Nuitee
A
Anthony • couple • ca
8
Central, clean and comfortable
Pros:

Very helpful staff. The outside of the building is very 'tired' and we were concerned as we pulled up. But renovations were in progress and the rooms nicely renewed.

Cons:

The carpet in our room was damp hopefully from cleanng, but had to kept shoes on.

2026-10-07 • via Nuitee
J
JanineK • solo_traveller • ca
7
Pros:

Location was good.

Cons:

This hotel needs renovations and an update. It's really meant for transient workers.
Breakfast was very basic (we supplied with our own food) and already closed at 09h00.

2026-10-07 • via Nuitee
L
Lu • couple • cn
5
2026-09-20 • via Nuitee
D
Don & Alice • couple • ca
7
Pros:

Everything was quite good but the floor in the bathroom is old and the toilet area too cramped.

Cons:

It's obviously an older building that could use some upgrading. The breakfast area may be too small - two mornings we found it difficult to find a seating place.

2026-09-19 • via Nuitee
R
RLMC • solo_traveller • ca
8
2026-09-19 • via Nuitee
N
Nelson • solo_traveller • ca
6
2026-09-16 • via Nuitee
D
Dave • solo_traveller • gb
7
Pros:

Friendly staff, clean room

Cons:

Very tired, gym useless, 1 washing machine

2026-09-16 • via Nuitee
H
HEMLATA VINOD • family_with_children • ca
6
2026-09-14 • via Nuitee
U
Ulrike • couple • ch
8
2026-09-13 • via Nuitee