Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Spacious rooms
Helpful staff
Cons:
Unfriendly staff
Parking issues
Breakfast not worth the price
Air conditioning issues

Categories

Cleanliness
8.05
Rooms were clean and maintained but minor issues reported.
Service
8.55
Helpful staff, though some staff were noted to be unfriendly.
Location
9.05
Great location near the beach, airport, and shopping mall.
Room Quality
8.05
Spacious and comfortable rooms, but with notable issues like non-functioning air conditioning.
Amenities
8.05
Good amenities like a rooftop pool, but some amenities like parking could be addressed.
Value for Money
8.05
Overall a decent value, considering the pros and cons mentioned.
Food and Beverage
7.55
Breakfast not well rated, options not considered worth the price.
Overall Experience
8.25
A generally good stay with a mix of positives and negatives, meeting expectations for family vacations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:52

Property Description

Modern Rooms with Amenities
Enjoy comfortable rooms with parquet flooring, flat-screen TV, and en suite bathroom with free toiletries. Some rooms even have a bathtub and washing machine.

Dining Options and Rooftop Infinity Pool
Indulge in daily buffet breakfast at Amuse Cafe or sip drinks at Cielo Bar. Take a dip in the rooftop infinity pool while enjoying panoramic views of Kota Kinabalu.

Convenient Services and Location
Benefit from 24-hour reception assistance, free WiFi, luggage storage, and daily housekeeping. Explore nearby attractions like Tanjung Aru Beach and Kinabalu Golf Course.

Book now to experience a relaxing stay at C'haya Hotel with modern amenities and convenient services.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Location

Guest Reviews

8.2
Based on 2408 reviews
Cleanliness: 8.05
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 8.25
T
Terence Edwin • solo_traveller • my
8
2026-09-19 • via Nuitee
F
FELIX • solo_traveller • my
7
Pros:

Nice vibe

2026-09-13 • via Nuitee
M
Mathias • family_with_children • ch
7
2026-09-13 • via Nuitee
L
Lester • solo_traveller • my
7
2026-09-12 • via Nuitee
J
Junaidi • family_with_children • my
8
2026-09-12 • via Nuitee
T
Tracey • couple • au
3
Disappointed in what was provided for the cost.
Pros:

Proximity to airport.

Cons:

Facility is not maintained - damage in bedroom

2026-09-11 • via Nuitee
H
Hairul Fadzudeverul • solo_traveller • my
9
2026-09-10 • via Nuitee
M
Mohd • couple • my
6
2026-09-09 • via Nuitee
M
midi • solo_traveller • my
10
Pros:

Staf sini jujur terutamanya pembersih, barang kemas isteri tertinggal. Dorang kasi simpan dan tunggu kami ambil. Kasitau boss, kasi itu staf-staf terlibat penghargaan 👍👍👍

2026-09-07 • via Nuitee
R
Rob • couple • au
7
2026-09-02 • via Nuitee
C
Chien-Hao • solo_traveller • tw
7
2026-09-01 • via Nuitee
S
Sham • family_with_children • my
6
2026-08-31 • via Nuitee
P
Petar • couple • my
10
2026-08-30 • via Nuitee
Z
Zufery • extended_group • bn
8
2026-08-30 • via Nuitee
S
Sylvie • solo_traveller • lu
5
Pros:

People were nice.

Cons:

The room overlooked the parking lot — no pleasant view whatsoever. It was also much smaller than the pictures suggested. There was no bathtub in the bathroom, and we had an issue with the toilet. On top of that, the rooftop bar and restaurant were closed, along with everything else. We had been looking forward to enjoying a nice cocktail or mocktail on the rooftop by the swimming pool — which sadly wasn't possible at all.

2026-08-30 • via Nuitee
S
sharen • solo_traveller • my
9
2026-08-29 • via Nuitee
R
rakuman • solo_traveller • au
1
2026-08-29 • via Nuitee
L
lin • solo_traveller • tw
8
Pros:

1.24小時入住和退房，方便搭乘深夜或凌晨飛機的旅客
2.房間空間很大，設備完善

Cons:

1.臨路的房間隔音很差，車聲隆隆，影響睡眠

2026-08-28 • via Nuitee
S
Saleh • solo_traveller • my
2
2026-08-27 • via Nuitee
M
Musli • solo_traveller • my
10
Pros:

Water pressure good, location nearby, clean

2026-08-26 • via Nuitee