Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Spacious rooms
Helpful staff
Cons:
Unfriendly staff
Parking issues
Breakfast not worth the price
Air conditioning issues

Categories

Cleanliness
8.05
Rooms were clean and maintained but minor issues reported.
Service
8.55
Helpful staff, though some staff were noted to be unfriendly.
Location
9.05
Great location near the beach, airport, and shopping mall.
Room Quality
8.05
Spacious and comfortable rooms, but with notable issues like non-functioning air conditioning.
Amenities
8.05
Good amenities like a rooftop pool, but some amenities like parking could be addressed.
Value for Money
8.05
Overall a decent value, considering the pros and cons mentioned.
Food and Beverage
7.55
Breakfast not well rated, options not considered worth the price.
Overall Experience
8.25
A generally good stay with a mix of positives and negatives, meeting expectations for family vacations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:52

Property Description

Modern Rooms with Amenities
Enjoy comfortable rooms with parquet flooring, flat-screen TV, and en suite bathroom with free toiletries. Some rooms even have a bathtub and washing machine.

Dining Options and Rooftop Infinity Pool
Indulge in daily buffet breakfast at Amuse Cafe or sip drinks at Cielo Bar. Take a dip in the rooftop infinity pool while enjoying panoramic views of Kota Kinabalu.

Convenient Services and Location
Benefit from 24-hour reception assistance, free WiFi, luggage storage, and daily housekeeping. Explore nearby attractions like Tanjung Aru Beach and Kinabalu Golf Course.

Book now to experience a relaxing stay at C'haya Hotel with modern amenities and convenient services.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 2339 reviews
Cleanliness: 8.05
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 8.25
紫川光 • solo_traveller • tw
8
Pros:

房間安靜，房間窗戶面海，風景很好，隔音還不錯，距離亞庇市區有段距離，旁邊有中東料理可以試試，走約5~10分鐘有在地的超大超市，價格比市區便宜，屋頂游泳池雖然小，但看夕陽也很ok

Cons:

需要押金100馬幣，現金支付

2026-08-07 • via Nuitee
L
Lavjer • couple • my
8
2026-08-07 • via Nuitee
J
Jonathan • couple • my
8
Pros:

Location

Cons:

Slightly worn out bed. Sound of landing plane but its a part of tg Aru

2026-08-06 • via Nuitee
A
Alicia • couple • gb
6
2026-08-06 • via Nuitee
A
ANDDY MOHD AZMIE BIN • couple • my
1
2026-08-04 • via Nuitee
M
Masmilla Nancy • solo_traveller • my
9
2026-08-04 • via Nuitee
M
MarcoJP • couple • it
9
Pros:

Camera ben tenuta, pulita e piacevole. Bagno comodissimo. Piscina sul tetto ottima per rilassarsi. Posizione vicino all'aeroporto comoda se si è in partenza, altrimenti sarebbe un po' lontana dal centro città. Nel complesso un'ottima esperienza.

Cons:

Servizio bar/colazione un po' confusionario e costoso. Si ordina e si paga una per una ogni singola fetta di pane, ogni singola monoporzione di marmellata, mentre i piatti già composti sono abbastanza costosi, non c'è il classico buffet. Meglio a sto punto andare al 7-eleven poco distante.

2026-08-03 • via Nuitee
V
Victor • couple • es
7
2026-08-03 • via Nuitee
S
Samuel • solo_traveller • jp
4
Pros:

The front desk staff was fantastic and super nice. Highly recommend. Great staff, smiling and nice :)

Cons:

The wifi is horrible, they have this really weird Chinese system. Wifi drops all the time, you need a code, the interface is horrible. Please, just upgrade to a normal wifi, this is the bare minimum in any hotel nowadays.

2026-07-24 • via Nuitee
P
Pris • couple • my
10
2026-07-24 • via Nuitee
M
Mayrine Moon • couple • my
9
Good staff n services. Highly recommended!
Pros:

Clean and calm

Cons:

Wish the room i stay prepared many more clothes hanger for long stay .

2026-07-24 • via Nuitee
S
shafie • solo_traveller • my
5
Cons:

Please fix u tv.

2026-07-23 • via Nuitee
A
Azierah92 • solo_traveller • my
10
2026-07-21 • via Nuitee
A
Azierah92 • solo_traveller • my
10
2026-07-21 • via Nuitee
C
Chan Hong • extended_group • my
7
2026-07-21 • via Nuitee
P
pamela • solo_traveller • fr
7
Confortable proche aéroport
Pros:

Chambre très spacieuse et confortable avec vue sur la mer. Chaque chambre à sa salle de bain.
Belle piscine a débordement sur le toit avec vue à 360 °. Proche de l'aéroport.

Cons:

Le quartier n'est pas très animé. La plage est à 20 minutes à pied.

2026-07-20 • via Nuitee
N
Nathalie • family_with_children • fr
8
Tres agréable séjour.
Pros:

Hôtel situé en bout de piste de l'aéroport, très pratique pour un transit et pas si bruyant. Piscine sur le toit agréable pour se détendre et belle vue. Grande chambre très bien. Distributeurs de nourriture instantanée et de boissons au niveau de la réception, pratique quand vous ne pouvez pas faire autrement.

Cons:

Rien

2026-07-20 • via Nuitee
S
stacey • solo_traveller • gb
8
Pros:

The location, the size of the room (executive suite)

2026-07-19 • via Nuitee
M
MOHAMMAD SHAH • solo_traveller • my
8
2026-07-19 • via Nuitee
K
kim • family_with_children • jp
8
overall this hotel met our expectation.
Pros:

It's very spacious so great for family stay and from our windows we saw beautiful sunset scenary felt very special.

Cons:

Hot water was limited so it could be better when the hot water last longer during shower time.

2026-07-18 • via Nuitee