Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Spacious rooms
Helpful staff
Cons:
Unfriendly staff
Parking issues
Breakfast not worth the price
Air conditioning issues

Categories

Cleanliness
8.05
Rooms were clean and maintained but minor issues reported.
Service
8.55
Helpful staff, though some staff were noted to be unfriendly.
Location
9.05
Great location near the beach, airport, and shopping mall.
Room Quality
8.05
Spacious and comfortable rooms, but with notable issues like non-functioning air conditioning.
Amenities
8.05
Good amenities like a rooftop pool, but some amenities like parking could be addressed.
Value for Money
8.05
Overall a decent value, considering the pros and cons mentioned.
Food and Beverage
7.55
Breakfast not well rated, options not considered worth the price.
Overall Experience
8.25
A generally good stay with a mix of positives and negatives, meeting expectations for family vacations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:52

Property Description

Modern Rooms with Amenities
Enjoy comfortable rooms with parquet flooring, flat-screen TV, and en suite bathroom with free toiletries. Some rooms even have a bathtub and washing machine.

Dining Options and Rooftop Infinity Pool
Indulge in daily buffet breakfast at Amuse Cafe or sip drinks at Cielo Bar. Take a dip in the rooftop infinity pool while enjoying panoramic views of Kota Kinabalu.

Convenient Services and Location
Benefit from 24-hour reception assistance, free WiFi, luggage storage, and daily housekeeping. Explore nearby attractions like Tanjung Aru Beach and Kinabalu Golf Course.

Book now to experience a relaxing stay at C'haya Hotel with modern amenities and convenient services.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 2168 reviews
Cleanliness: 8.05
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 8.25
N
Noor Salwa Furziah • couple • my
10
2026-02-14 • via Nuitee
A
Azrin • family_with_children • bn
10
Pros:

friendly staff

2026-02-13 • via Nuitee
N
nik • couple • my
10
2026-02-12 • via Nuitee
P
Pavliska • family_with_children • cz
9
Pros:

Kousek od letiště, v blízkosti obchůdky, jídelny a kavárna, na střeše malý bazén. I k moři to není daleko

Cons:

O ničem nevím

2026-02-12 • via Nuitee
A
Adrián • family_with_children • es
1
Bed bugs and nice views
Pros:

The pool views and the room space (stayed in the big one), nothing else.

Cons:

Bed bugs and terrible toilet smell.

Less important but... no free airport transportation as announced in booking.com and little stuff as asking 100 MYR for a card deposit without notice and then only 1 would work at the time.

2026-02-12 • via Nuitee
N
Noumi Gajan • family_with_children • my
10
2026-02-10 • via Nuitee
R
Rowena • solo_traveller • us
9
Cleanliness, location, friendly staff and value!
Pros:

Cleanliness, location, friendly staff and value!

Cons:

Probably needs more lights in the room? Kinda dark inside when you want to read or do stuff online .

2026-01-30 • via Nuitee
E
Evgeny Shulga • family_with_children • fr
7
Took care of many things but completely forgot about basics
Pros:

Close to the best. beach. ever
Cleaning and refilling teabags, water and coffee every day
Shower is perfect, like a rain

Cons:

You hear planes taking off every morning (but you get used to it)
No teeth brush/paste, no comb, no slippers
Only one electric socket for European/Chinese plugs in the whole room
Food is more expensive than the neighbor restaurants
Pool is open from 9 to 18, make it at least until 20!

2026-01-28 • via Nuitee
N
NsuhfiZ • family_with_children • my
8
2026-01-28 • via Nuitee
K
Khairul Amri • couple • my
8
2026-01-26 • via Nuitee
K
Kathleen • couple • my
9
Overall, great and would definitely recommend this hotel
Pros:

Everything is great! Would definitely come back!

Cons:

Parking might be limited if you are driving and starting there.

2026-01-25 • via Nuitee
F
florent • couple • gb
7
It’s ok it does the job
Pros:

It was ok. It did the job. There was more hairs in the room. Everything else was ok

Cons:

Can’t remember

2026-01-25 • via Nuitee
E
Eddleey • couple • my
10
Pros:

sangat bersih dan staf perama

Cons:

tiada

2026-01-24 • via Nuitee
X
XINYUE • solo_traveller • cn
10
比较满意，下次应该还会来住。
Pros:

早餐味道不错，走路去海边只要二十分钟，地理位置很符合预期，路上有便利店，附近也有快餐店，酒店大堂每天都很香，有贩售机，会有工作人员及时补充，客房清洁也每天都有。房间里空调很凉快，有冰箱和保险柜，每天会提供免费饮用水，水压不错，设施看着旧但挺全而且维护的不错。

Cons:

给我的房间看不见海，客房浴室里花洒只有一个顶喷，带的净水花洒没用上，浴室没有防滑垫，洗发水沐浴露不太好用而且不能拆卸放自己的，也没有其他平台，关浴室门声音特别大有点吓人，因为行程有变需要提前一天退房，最后一天房费是不会给退的。

2026-01-20 • via Nuitee
A
Aminah • couple • my
9
Nice.
Pros:

So clean, tepi tingkap ada tempat lepak, dekat dengan airport, dekat dengan kedai makan, jalan kaki je pergi deret belakang makan sup ikan, truly one of the best. ✨

Cons:

None.

2026-01-20 • via Nuitee
P
Phillip • couple • au
8
2026-01-20 • via Nuitee
T
Tiago • couple • nl
7
Pros:

We stayed here to be closer to the airport. We only slept and didn't explore much of the hotel. Was clean, friendly staff.for a night close the airport is ok, but it is not very close to the city center

Cons:

There was some noise from the airplanes. I used earplugs but my partner didnt needed.

2026-01-19 • via Nuitee
E
Eva • solo_traveller • au
10
Very relaxing and enjoyable
Pros:

Room was very nice and large

2026-01-19 • via Nuitee
Y
Yue • extended_group • cn
10
2026-01-19 • via Nuitee
S
Suzanne • couple • my
10
So far so good
Pros:

We were happy for the earliest check in. Thank you so much!

Cons:

The bidet were loose when you sit on it. You probably need to look in to that

2026-01-19 • via Nuitee