Four Points by Sheraton Puchong

Hotels
•
Four Points by Sheraton
8.3 (968 reviews)
1201, Tower 3, Puchong Financial Corporate Centre (PFCC), Jalan Puteri 1/2, Bandar Puteri , Puchong , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Low quality bedding and pillows
Renovations ongoing
Breakfast quality issues

Categories

Cleanliness
7.96
Some reviews mentioned cleanliness, but complaints about leaks and renovations lowered the score.
Service
9.13
Staff are often described as friendly and helpful, providing a warm welcome.
Location
9.17
Great location with many nearby amenities such as restaurants and shops.
Room Quality
7.12
Low quality bedding was reported, and some rooms are described as aged.
Amenities
8.15
Amenities are generally good, but renovations were mentioned affecting comfort.
Value for Money
8.61
Many guests felt they received good value, although some expressed concerns about the breakfast quality.
Food and Beverage
7.66
Concerns about the breakfast spread and issues with room service orders affected the rating.
Overall Experience
8.63
Despite some issues, most guests state they would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:47

Property Description

Four Points by Sheraton Puchong offers elegant and modern accommodation in Puchong Financial Corporate Centre. Luxurious Rooms, Convenient Services, and Tantalizing Dining options make it the perfect choice for business and leisure travelers alike. Book your stay now to experience a seamless blend of comfort and sophistication.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Food and beverage services at this property are available for dine-in with strict guidelines measures.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for MYR 120 per person per night when using an existing bed.
    People 7 years old and over stay for MYR 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 968 reviews
Cleanliness: 7.96
Service: 9.13
Location: 9.17
Room Quality: 7.12
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 7.66
Overall Experience: 8.63
J
Jim • couple • au
7
We have stayed at Four points many times and loved it, breaky was great and face to face staff excel
Pros:

Room, breakfast and cleanliness.
Had a problem with a staff member and the duty lady was very professional.

Cons:

We tried to book a pickup from the airport via the number on Trip.com but no reply.
Tried again from Singapore no answer. Tried different number which rang out, tried that number again and eventually answered and although we texted from Koh Samui 2 days prior the girl on the phone would not listen to our problem and kept saying "you need to book 24 hours ahead" over and over so we got in the Grab queue for 1 hour 15 !!!

2026-02-10 • via Nuitee
M
Masashi • solo_traveller • jp
10
2026-02-09 • via Nuitee
K
Krittaphol • solo_traveller • th
7
Good
Pros:

Clean and Staff so nice

Cons:

Noisy

2026-02-08 • via Nuitee
P
pharez • extended_group • my
8
2026-01-31 • via Nuitee
P
Peng Heng • family_with_children • sg
8
Will be back.
Pros:

Clean rooms and supplies - they are crucial to any guests. I was fortunate to be there on New Years Eve and the fireworks party was spectacular. The amenities nearby are a great convenience. Traffic around this part is manageable as long as we avoid super peak hours.

Cons:

I know the renovation are necessary to upkeep the facility. And the contractors have done up the hoardings well. However there is still a smell of glue in the lobby. Should get an industrial air freshner to clear out the smell of glue in the lobby.

2026-01-29 • via Nuitee
V
Valerio F. • solo_traveller • it
9
Great choice if you are affairs in Puchong
Pros:

Room spacious and cleaned. I have arrived at 11 am and the staff has been gentle and prepared my room in advance. Although the hotel was facing a sever redecoration all the people there made an effort to feel you comfortable.

Cons:

Location is good if you are having business in Puchong, otherwise it is quite far from any central points. Since the hotel was redecorating some facilities weren't accessible (like the gym). The swiming pool is a nice addendum but it is quite small.

2026-01-24 • via Nuitee
V
Veloo • solo_traveller • my
9
2026-01-23 • via Nuitee
N
NOBUAKI • solo_traveller • jp
7
2026-01-22 • via Nuitee
N
NUR • couple • my
10
2026-01-19 • via Nuitee
R
Richard • couple • sg
1
Pros:

Ok

Cons:

On mornung of checkin.
The front office manager suudenly sent an email to say they will change the room to one at a isolated location.
Warm greetings from Four Points by Sheraton Puchong.

We truly appreciate your upcoming stay with us and the trust you have placed in our hotel. Unfortunately, due to ongoing renovation works and an unforeseen electricity issue affecting certain floors, we regret to inform you that we are unable to accommodate your stay as planned.

To ensure your comfort, we have made arrangements for you to be accommodated at our sister property, Putrajaya Marriott Hotel. We believe this will provide you with a seamless and comfortable experience

For your convenience, we will provide complimentary trans fer both to and from Putrajaya Marriott Hotel. Our team will be on hand to assist with the arrangements and ensure your check-in process is handled smoothly.

We sincerely apologize for this unfore seen change and kindly seek your understanding of the circumstances. Your comfort and satisfaction remain our utmost concern, and we are confident that you will be well taken care of by our colleaques at Putrajaya Marriott Hotel.

Please let us know if there is anything further, we may assist you with to make your stay more comfortable

.Ravikumar

Front Office Manager

2026-01-19 • via Nuitee
J
Jim • couple • au
7
Usually excellent but this trip just a bit above average.
Pros:

Most of the staff very good
Cleanliness very good but grumpy room cleaner
Breakfast Excellent

Cons:

Renovations during holiday season
Some staff thought they were the main focus
No Gym

2026-01-19 • via Nuitee
M
MIKO • family_with_children • my
10
Pros:

Feel like homecoming

2026-01-16 • via Nuitee
S
Siew tat • couple • my
1
Never come back. Booking.com this time around also dissapointing
Pros:

None

Cons:

Zero. Bad bad receptionist, slow, arrogant, dont understand English or any language

2026-01-13 • via Nuitee
S
Siew tat • extended_group • my
1
Never come back again
Pros:

None

Cons:

Zero

2026-01-13 • via Nuitee
A
Alvin Tan • solo_traveller • my
8
2026-01-09 • via Nuitee
K
Kee • couple • sg
9
2026-01-04 • via Nuitee
H
Haslihelmy • couple • my
6
2026-01-04 • via Nuitee
C
Chan Yong • couple • my
8
can be improve on sound proof and lighting.
Pros:

Room clean and big

Cons:

can hear sound from outside road.
room too dark not enough light.

2026-01-03 • via Nuitee
C
Chun Hoong • couple • my
8
2026-01-02 • via Nuitee
L
Lidya • family_with_children • my
3
2025-12-31 • via Nuitee