Genetti Hotel, SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
8.2 (1355 reviews)
200 West 4th Street , Williamsport , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Food
Cons:
Heating issues
Outdated rooms

Categories

Cleanliness
7.53
Some reviews mentioned issues with cleanliness and maintenance affecting the overall experience.
Service
9
Staff were friendly, accommodating, and provided good service according to several reviews.
Location
9.04
Consistently praised for its prime location near restaurants, bars, and attractions.
Room Quality
7.49
Some rooms were old and dark, and there were complaints about heating issues.
Amenities
8.52
Breakfast and free parking were appreciated, but some guests noted the bar was not open on certain days.
Value for Money
7.98
Good value reflected based on the overall positive experiences shared by guests.
Food and Beverage
8.03
Breakfast was mentioned positively; however, there were some service issues regarding food choices.
Overall Experience
8
Guests enjoyed their stay despite some issues, overall a good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:44

Property Description

Outdoor Pool and Complimentary Buffet Breakfast
SureStay Collection by Best Western Genetti Hotel offers a refreshing outdoor pool for guests to unwind and a complimentary buffet breakfast to start the day right.

Convenient Amenities and Services
Guests can expect a comfortable stay with amenities such as cable TV, air-conditioning, and a coffee machine in each room. The hotel also provides convenient services like self-serve laundry facilities, dry cleaning, and free parking.

Nearby Attractions and Dining
Located near Lycoming College and Pennsylvania College of Technology, and just minutes from dining options like Bullfrog Brewery and Franco's Italian Lounge, the hotel is the perfect choice for travelers looking to explore Williamsport.

Book your stay at SureStay Collection by Best Western Genetti Hotel for a memorable experience in Williamsport!

Important information:

Please note there is a charge of USD 250 for guests who violate the nonsmoking policy.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Guest Reviews

8.2
Based on 1355 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8
A
Ana • couple • us
2
2026-11-01 • via Nuitee
M
Michael • family_with_children • us
9
Genetti Stay
Pros:

Great location...Best Breakfast...

Cons:

We have stayed at the hotel many times wouldn't give us a up graded room...Our room this time was the size of a shoe box...

2026-10-28 • via Nuitee
P
Patricia • family_with_children • us
6
Wish our experience was better
Pros:

The staff and the breakfast and the town and the building
We also appreciated the upgrade for one night

Cons:

We absolutely 💯 hated the smell of the hallway and our room with the disgusting air freshener and the view of 4 brick walls and a loud heater that stopped late on Saturday evening and didn't come back on and not being able to take showers because we couldn't get hot water

2026-10-27 • via Nuitee
G
Guadalupe • couple • pr
1
Worst place I have ever booked.
Pros:

Nothing the property was old and dirty. Unsafe walking conditions, the steps were falling down and the floor was falling through. There were no locks on the doors of the room either.

Cons:

Everything. It was such bad conditions we didn’t stay more than 10 minutes.

2026-10-26 • via Nuitee
K
Kevin • couple • us
9
Great location. Friendly staff. Place has tons of history and character
Pros:

I liked the location. Came for a concert so it was right around the block from the performing arts center, and restaurants were walking distance. Shower was hot and good pressure. Free breakfast.

Cons:

People above has had kids and were jumping around the whole time. Not the properties fault. Coffee pot didn’t work well, but that’s a small thing

2026-10-26 • via Nuitee
J
James • family_with_children • us
10
2026-10-26 • via Nuitee
P
Pamela • couple • us
8
We attended a concert right next door. So convenient to all shops, restaurants and breweries.
Pros:

Location, breakfast.

Cons:

Nothing.

2026-10-23 • via Nuitee
N
Nathan • couple • us
8
Excellent historic building, great stay.
Pros:

I loved the history of the building, and I am looking forward to returning when the renovations are complete simply because I want to see them!

Cons:

I can't think of anything off the top of my head!

2026-10-23 • via Nuitee
C
Carol • solo_traveller • us
10
2026-10-23 • via Nuitee
R
Rebecca • family_with_children • us
10
Pros:

Love the staff and just the overall feel of the hotel

Cons:

Loved everything!

2026-10-21 • via Nuitee
M
Morrissey • couple • us
3
I would not stay here again.
Pros:

Not much. Maybe the breakfast buffet.

Cons:

Ongoing renovation, cramped bathroom, stains on bathroom wall, smallest shower I have seen in a hotel, small and slow elevators.

2026-10-19 • via Nuitee
K
Kristina • family_with_children • us
8
Fantastic stay as always, even with a cold shower
Pros:

5th or 6th time staying here…FANTASTIC location, great breakfast, love having the bar/restaurant on site. Staff is always amazing.

Cons:

This was my first time staying in one of the rooms overlooking the pool, so there was more light coming in the window, and a bit more noise. I think the biggest complaint is that our shower/tub water did not get hot. It was luke warm at best. When we got out we were shivering bc the water never got hot- even all the way turned up. Which was wild considering the sink water was SO HOT so quickly. I thought “man we’re getting nice hot showers tonight” based off how hot the sink water got….boy was I wrong😂 I’m just glad it wasn’t a weekend where I was cold and damp from hiking.

2026-10-19 • via Nuitee
B
Bonnie • couple • us
9
Very nice room, breakfast food
Pros:

Close to stores and restaurants

Cons:

No negative

2026-10-18 • via Nuitee
R
Ruth • couple • us
9
Very good.
Pros:

We love the Genetti. Breakfast is especially good. Lovecthe history and ambience.

Cons:

It was hardvl to find a parking space in their lot in the rain. We had to "invent" a space and walk from the far end to the door with oyr bags. Many spots taken by people who were there for an event but not spending the night.

2026-10-18 • via Nuitee
R
Roman • couple • us
10
2026-10-14 • via Nuitee
J
James • couple • us
2
Going elsewhere next time
Pros:

Good location

Cons:

Dirty room

2026-10-13 • via Nuitee
M
MaryBeth • couple • us
7
If I could travel in time, I would be seeing all sorts of famous people of the past here.
Pros:

I enjoyed the grandeur, obviously in need of refurbishing but still evident. The posted signs indicate a major overhaul is pending, and I can see the potential for bringing back the elegance of yesteryear. We came for a show at the Journey Center- right around the corner- perfect! The buffet breakfast was good and the staff was friendly and helpful.

Cons:

The knob for the heat lamp (possibly fan?) in the bathroom was missing so an unusable feature. Otherwise, we enjoyed our room!

2026-10-13 • via Nuitee
R
Robyn • couple • us
8
Good
Pros:

clean, nice rooms

Cons:

Attitudes of a couple employeex.

2026-10-12 • via Nuitee
R
roger • solo_traveller • us
8
Pros:

Just a great historic hotel

2026-10-12 • via Nuitee
S
Susan • couple • us
10
Great staff, great location, super dog friendly. Breakfast was made on site and was awesome!
2026-10-11 • via Nuitee