Krystal Urban Cancun & Beach Club

Hotels
•
Grupo Hotelero Santa Fe
8.4 (2516 reviews)
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500 , Cancun , MX
52-998-8488000

listing image 1
Show all photos

Facilities

Fitness facilities
Free beach shuttle
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Good location
Clean room
Cons:
Poor service
Lack of amenities

Categories

Cleanliness
7.93
Some reviews mention issues like lack of towels and bathroom problems; lower score reflects this.
Service
8.9
Mixed sentiment; some guests reported a lack of responsiveness, but others noted good service.
Location
9.44
Conveniently located near the airport; many guests appreciated this aspect.
Room Quality
8.39
Overall positive feedback about the rooms, though some complaints about noise.
Amenities
8.42
Access to the beach club is a plus, but some amenities are lacking.
Value for Money
7.38
Guest complaints about pricing vs. experience suggest a lower value perception.
Food and Beverage
7.93
Feedback indicates issues with communication in the hotel restaurant; this impacts the score.
Overall Experience
8.8
General guest sentiment aligns with satisfaction in certain areas, balanced by significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:16

Property Description

Beachfront Relaxation: Unwind on the private beach or by the outdoor pool, and maintain your fitness routine at the on-site fitness center.

Delicious Dining Options: Indulge in delectable meals at Restaurante Aquamarina or enjoy a drink at the bar/lounge while being surrounded by a serene ambiance.

Convenient Amenities: Benefit from complimentary Wi-Fi, concierge services, and a beach shuttle, ensuring a stress-free stay. Additionally, take advantage of room service and buffet breakfasts at your convenience.

Ready to experience a perfect blend of comfort and luxury at Krystal Urban Cancun & Beach Club? Book your stay now for an unforgettable getaway!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Covid

    Onsite COVID-19 testing (PCR) is available

See all policies

Location

Guest Reviews

8.4
Based on 2516 reviews
Cleanliness: 7.93
Service: 8.9
Location: 9.44
Room Quality: 8.39
Amenities: 8.42
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 8.8
F
Fabricio • couple • cr
8
2026-02-14 • via Nuitee
M
Margarit • family_with_children • ca
8
It was great
Pros:

Nice big rooms

Cons:

N/A

2026-02-14 • via Nuitee
M
Martina • couple • it
6
The hotel is nice, but unfortunately the beach club is accesible only until 1.30 pm (and check in at the hotel is from 3
2026-02-14 • via Nuitee
B
Blake • solo_traveller • us
10
2026-02-13 • via Nuitee
T
Tetiana • couple • il
10
Pros:

Дуже чутливі та добре порядні люди

2026-02-13 • via Nuitee
V
Viacheslav • couple • mx
10
Pros:

Vista desde el pido 10 espectacular. Starbucks directamente en el lobby del hotel ofrece seleccion de cafe.

2026-02-12 • via Nuitee
H
Huitrón Morales • family_with_children • mx
7
Bien
Pros:

Las instalaciones muy limpias y cómodas. Excelente

Cons:

La actitud del personal de recepción, te atienden como si te estuvieran haciendo un favor, con una actitud grosera. Pedí su apoyo y me atendieron hasta que les dije que si ella no podía me indicará quien si me apoyaría.

2026-02-12 • via Nuitee
M
Mariana • extended_group • mx
8
2026-02-12 • via Nuitee
F
Frank • couple • no
10
Pros:

Superfrendly staff, good location, lovely rooms in higher floor

2026-02-11 • via Nuitee
G
Giovanna • extended_group • it
6
Non consiglio per più di 2 notti
Pros:

Scelta forzata x stare con mio marito che x lavoro avrebbe alloggiato qui, sapevo non fosse un hotel di mare

Cons:

Pulizia non eccezionale, struttura datata, colazione abbastanza varia ma sempre fredda, arredamento camere povero, eravamo in 3 in stanza e ogni giorno dimenticavano di mettere il terzo asciugamano, sul balcone mancavano sedie o tavolini x appoggiare asciugamani o costumi

2026-02-11 • via Nuitee
R
Rocio • extended_group • es
10
Pros:

Lo que mas me gusto fueron las vistas de la habitación, no había ruido y estuvimos muy agusto

2026-02-10 • via Nuitee
M
Marly Sarai • extended_group • mx
10
Pros:

Habitaciones amplias, limpias, personal muy amable y excelente ubicación!!

2026-02-10 • via Nuitee
B
Bilal • extended_group • us
1
2026-02-10 • via Nuitee
N
Neptali Vivas • extended_group • cl
10
2026-02-09 • via Nuitee
A
Adriana • couple • mx
10
Pros:

Tiene buena ubicación

Cons:

En una ocasión se atoro el elevador

2026-02-08 • via Nuitee
M
Martin • couple • es
9
2026-01-31 • via Nuitee
B
BLANCA NELLY • extended_group • co
8
2026-01-29 • via Nuitee
M
Mehdi • solo_traveller • us
8
Warm stay
Pros:

It had a good staff as well as top view

Cons:

It was old and smell bad

2026-01-29 • via Nuitee
O
Olga • couple • ca
8
Pros:

Хороший отель.

Cons:

Предложения от booking.com было не плохое, предлагалось кофе, однако только американо или чай. Смешно. В отеле персонал не хочет возить на пляж 2 раза утром как оговаривалось, они предпочитают собрать побольше народа и возить на пляж один раз.

2026-01-28 • via Nuitee
R
Rodríguez • solo_traveller • co
7
2026-01-28 • via Nuitee