Krystal Urban Cancun & Beach Club

Hotels
8.2 (2800 reviews)
Avenida Sayil SM4A, Lote 7 , Cancún , MX

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Excellent location
Friendly and attentive staff (many mentions)
Great panoramic views from rooms
Spacious rooms
Nice pool and pleasant atmosphere
Good breakfast/amenities mentioned by some guests
Cons:
Occasional water outages affecting showers/toilets
No fridge/frigobar in some rooms
Limited, cold or overpriced breakfast options
Reported rude/unhelpful front desk incident
Gym cardio equipment poor or unreliable
Noise from exterior and air conditioning in some rooms
Firm beds for some guests (subjective)

Categories

Cleanliness
8.2
Not frequently mentioned; one report of a persistently humid floor but no widespread cleanliness complaints — standard quality for this hotel tier.
Service
8
Often praised for friendly and attentive staff, but there are notable negative incidents (front desk conflict, uneven restaurant service) that lower the score slightly.
Location
9.3
Consistently and strongly praised across reviews for being very well located, close to attractions and convenient for guests.
Room Quality
8
Rooms described as spacious with excellent views and comfortable overall, but issues reported include firm beds (subjective), water supply problems and noise in some rooms.
Amenities
7.6
Good pool and pleasant areas, but several amenity shortcomings: weak shower pressure, no fridge/frigobar in some rooms, limited gym equipment and occasional lack of transport services.
Value for Money
8.5
Generally seen as a good option given the location and room quality, though extra costs (e.g., expensive breakfast, paid cutlery incident) and some missing in-room amenities reduce perceived value for some guests.
Food and Beverage
7.2
Mixed to negative sentiment: several guests reported limited, overpriced or cold buffet options and uneven restaurant service, though not all guests complained.
Overall Experience
8.8
Majority of stays described as pleasant or fantastic with repeat guests and good atmosphere; occasional significant negative incidents (service interactions, water outages) prevent a higher perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 06:04

Property Description

Convenient Location in Downtown Cancun

Located in the vibrant Malecon area, Krystal Urban Cancun & Beach Club offers a prime location surrounded by top restaurants and businesses.

Refreshing Outdoor Pool and Modern Guestrooms

Guests can relax and unwind in the refreshing outdoor pool or enjoy the modern amenities in the stylish guestrooms, including free wireless internet and a spacious work desk.

Spectacular City Views and Future Spa & Gym Services

Experience breathtaking views of the city and lush gardens from the hotel. Stay tuned for the upcoming spa and gym services to enhance your stay even further.

Book your stay at Krystal Urban Cancun & Beach Club now for a memorable and convenient experience in Cancun!

Important information:

The property has the Stay Safe & Clean Sanitary CertificationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.2
Based on 2800 reviews
Cleanliness: 8.2
Service: 8
Location: 9.3
Room Quality: 8
Amenities: 7.6
Value for Money: 8.5
Food and Beverage: 7.2
Overall Experience: 8.8
G
Guillermo • couple • es
7
Pros:

El trato de el personal de recepción.

Cons:

El trato del personal del restaurante.

2026-10-22 • via Nuitee
P
Panigara • couple • it
7
2026-10-21 • via Nuitee
M
Marika • family_with_children • ch
7
Cons:

Il n’y avait pas de lit bébé.

2026-10-21 • via Nuitee
M
Marcela • extended_group • mx
5
Pros:

Amabilidad, del personal

Cons:

Nos tocó piso 10, se percibía un olor a caño y la habitación tenía olor fuerte a Humedad

2026-10-20 • via Nuitee
N
Natan • solo_traveller • il
6
Cons:

מלון ישן חדריםכמו באכסניה ישנה
שישפצו את החדרים שלפחות יהיו ברמה סבירה

2026-10-20 • via Nuitee
J
Juan Carlos • couple • us
10
2026-10-19 • via Nuitee
K
KRISHNA • family_with_children • tt
10
Perfectly fine
Pros:

Everything customer service

2026-10-16 • via Nuitee
M
Misael Alejandro • solo_traveller • mx
10
2026-10-16 • via Nuitee
T
Thrawn66 • solo_traveller • de
8
2026-10-16 • via Nuitee
J
JoAn • solo_traveller • ar
10
2026-10-15 • via Nuitee
I
Isidoro • family_with_children • co
9
FUE MUY EXCELENTE EXCEPTO POR ESE IMPREVISTO
Pros:

EXCELENTE UBICACION DEL RESTAURANTE, LA COMIDA MUY BUENA

Cons:

NO ME GUSTO UN GESTO QUE TUVO UNA DE LAS QUE ATENDIA EN EL RESTAURANTE, LA QUE TOMABA EL NUMERO DE HABITACION, NO FUE LA FORMA ADECUADA DE DECIRME QUE NO PODIA PASAR AL RESTAURANTE

2026-10-14 • via Nuitee
S
Stacy • family_with_children • mx
10
2026-10-13 • via Nuitee
A
Alberto • couple • mx
10
2026-10-13 • via Nuitee
P
Perez • couple • mx
9
2026-10-13 • via Nuitee
Y
yurledys • family_with_children • co
9
bueno
Pros:

bueno en realidad tuve un percance con la habitación al llegar estába como cuando la usan antes de nosotros me cambiaron de habitación y después que me regresará y que dejara mis cosas en el lobis mientras me la entregaban fue una experiencia de entrada desagradable llegue a las tres de la mañana lo que quiere uno es descansar y salir con esas en realidad esa parte que no me solucionaron me dejó insatisfecha

Cons:

Me dijeron que el parqueadero era gratis y me tocó pagarlo , tienen que mejorar el servicio de atención

2026-10-12 • via Nuitee
O
Or • couple • il
9
Great value for money. Super helpful staff.
Pros:

The staff at the front desk were incredibly helpful.
They went above and beyond to help us call the airline to change our flight.
Room was spacious and had a great view.

Cons:

The water pressure in the shower was pretty weak.

2026-10-10 • via Nuitee
T
Thelma Estefania • solo_traveller • mx
10
2026-10-10 • via Nuitee
S
Sosa Suazo • couple • mx
10
2026-10-09 • via Nuitee
C
Carlos Alejandro • couple • mx
10
Excelente lugar
Pros:

Me dieron el penthouse

Cons:

Todo bien

2026-10-07 • via Nuitee
T
Tellez • solo_traveller • mx
9
2026-09-17 • via Nuitee