Krystal Urban Cancun & Beach Club

Hotels
8.2 (2743 reviews)
Avenida Sayil SM4A, Lote 7 , Cancún , mx
+529988488000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and attentive staff (many mentions)
Great panoramic views from rooms
Spacious rooms
Nice pool and pleasant atmosphere
Good breakfast/amenities mentioned by some guests
Cons:
Occasional water outages affecting showers/toilets
No fridge/frigobar in some rooms
Limited, cold or overpriced breakfast options
Reported rude/unhelpful front desk incident
Gym cardio equipment poor or unreliable
Noise from exterior and air conditioning in some rooms
Firm beds for some guests (subjective)

Categories

Cleanliness
8.2
Not frequently mentioned; one report of a persistently humid floor but no widespread cleanliness complaints — standard quality for this hotel tier.
Service
8
Often praised for friendly and attentive staff, but there are notable negative incidents (front desk conflict, uneven restaurant service) that lower the score slightly.
Location
9.3
Consistently and strongly praised across reviews for being very well located, close to attractions and convenient for guests.
Room Quality
8
Rooms described as spacious with excellent views and comfortable overall, but issues reported include firm beds (subjective), water supply problems and noise in some rooms.
Amenities
7.6
Good pool and pleasant areas, but several amenity shortcomings: weak shower pressure, no fridge/frigobar in some rooms, limited gym equipment and occasional lack of transport services.
Value for Money
8.5
Generally seen as a good option given the location and room quality, though extra costs (e.g., expensive breakfast, paid cutlery incident) and some missing in-room amenities reduce perceived value for some guests.
Food and Beverage
7.2
Mixed to negative sentiment: several guests reported limited, overpriced or cold buffet options and uneven restaurant service, though not all guests complained.
Overall Experience
8.8
Majority of stays described as pleasant or fantastic with repeat guests and good atmosphere; occasional significant negative incidents (service interactions, water outages) prevent a higher perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 06:04

Property Description

Convenient Location in Downtown Cancun

Located in the vibrant Malecon area, Krystal Urban Cancun & Beach Club offers a prime location surrounded by top restaurants and businesses.

Refreshing Outdoor Pool and Modern Guestrooms

Guests can relax and unwind in the refreshing outdoor pool or enjoy the modern amenities in the stylish guestrooms, including free wireless internet and a spacious work desk.

Spectacular City Views and Future Spa & Gym Services

Experience breathtaking views of the city and lush gardens from the hotel. Stay tuned for the upcoming spa and gym services to enhance your stay even further.

Book your stay at Krystal Urban Cancun & Beach Club now for a memorable and convenient experience in Cancun!

Important information:

The property has the Stay Safe & Clean Sanitary CertificationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 38 per day.

Location

Guest Reviews

8.2
Based on 2743 reviews
Cleanliness: 8.2
Service: 8
Location: 9.3
Room Quality: 8
Amenities: 7.6
Value for Money: 8.5
Food and Beverage: 7.2
Overall Experience: 8.8
N
Neffer • family_with_children • co
10
Pros:

El desayuno excelente. La atención del personal, muy buena, a pesar de no tener acceso a playa, el hotel lo traslada a uno a uno de la misma cadena que si tiene y se puede disfrutar sin restricción.

Cons:

Un poco lejos de la zona turistica

2026-07-11 • via Nuitee
S
snoopy86 • family_with_children • us
8
2026-07-11 • via Nuitee
Y
Yesenia Betancourt • solo_traveller • mx
10
Pros:

La habitación que me tocó estupenda, se pudo apreciar la vista por la mañana increíble y la ubicación muy bien.

2026-07-11 • via Nuitee
R
Roldan • solo_traveller • ca
10
Excellent hotel to stay at Cancun
Pros:

The property is clean and it’s located at the heart of downtown Cancun. The staff are friendly.

Cons:

None

2026-07-09 • via Nuitee
M
María Guadalupe • solo_traveller • mx
8
Pros:

La habitación amplia, el baño muy cómodo. La alberca agradable.

Cons:

Las políticas de entrega de toallas hasta el lobby y aparte te piden identificación, a pesar de que uno se identifica, paga y se registra en el check in, se me hace innecesario porque esa información no me la dieron al ingreso.
La variedad de buffete para lo que cuesta es muy pobre

2026-07-08 • via Nuitee
K
Katherine • couple • co
7
2026-07-08 • via Nuitee
Z
Zoltan • couple • hu
8
2026-07-07 • via Nuitee
R
Ryan • solo_traveller • gb
9
Lovely stay.great location and the beach club wasa must!
2026-07-07 • via Nuitee
K
Kimberling • solo_traveller • cr
10
Pros:

Me gustó la amabilidad del personal.

Cons:

Solo faltó conectares disponible ya que ocupaba cargar mi computadora y no había conectores cerca, incluso la cafetera que era de conectar no había algún toma cerca para darle usó.

2026-07-07 • via Nuitee
G
Gabriel • solo_traveller • mx
10
2026-07-04 • via Nuitee
A
Aurora • couple • fi
10
2026-07-03 • via Nuitee
A
Anthony • couple • us
10
2026-07-03 • via Nuitee
L
Luis Fernando • family_with_children • gt
8
2026-07-01 • via Nuitee
M
Ma. De Lourdes • solo_traveller • mx
10
Pros:

Todo desde la habitación, el excelente personal y ubicación

Cons:

Solo en el bufete de desayuno falta más variedad de platillos

2026-06-30 • via Nuitee
S
Scarlett • couple • us
10
2026-06-28 • via Nuitee
S
Sergio • couple • us
9
2026-06-28 • via Nuitee
T
Tatekawa • solo_traveller • br
9
Pros:

O local é muito bem localizado, o quarto que fiquei era muito espaçoso e com uma bonita vista para cidade.

Cons:

No segundo dia a noite faltou água, por mais de 1h - bem no horário do banho pós praia - ficamos totalmente sem água

2026-06-25 • via Nuitee
J
Jose Misael • solo_traveller • co
8
Pros:

Ubicación

Cons:

No tiene nevera

2026-06-25 • via Nuitee
M
Michel • solo_traveller • mx
8
2026-06-25 • via Nuitee
L
Lopez Lacera • family_with_children • co
10
Volvería sin pensarlo
Pros:

Excelente ubicación, excelentes amenidades un sitio perfecto para descansar

Cons:

Todo fue excelente

2026-06-25 • via Nuitee