Krystal Urban Cancun & Beach Club

Hotels
•
Grupo Hotelero Santa Fe
8.4 (2516 reviews)
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500 , Cancun , MX
52-998-8488000

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Facilities

Fitness facilities
Free beach shuttle
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Good location
Clean room
Cons:
Poor service
Lack of amenities

Categories

Cleanliness
7.93
Some reviews mention issues like lack of towels and bathroom problems; lower score reflects this.
Service
8.9
Mixed sentiment; some guests reported a lack of responsiveness, but others noted good service.
Location
9.44
Conveniently located near the airport; many guests appreciated this aspect.
Room Quality
8.39
Overall positive feedback about the rooms, though some complaints about noise.
Amenities
8.42
Access to the beach club is a plus, but some amenities are lacking.
Value for Money
7.38
Guest complaints about pricing vs. experience suggest a lower value perception.
Food and Beverage
7.93
Feedback indicates issues with communication in the hotel restaurant; this impacts the score.
Overall Experience
8.8
General guest sentiment aligns with satisfaction in certain areas, balanced by significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:16

Property Description

Beachfront Relaxation: Unwind on the private beach or by the outdoor pool, and maintain your fitness routine at the on-site fitness center.

Delicious Dining Options: Indulge in delectable meals at Restaurante Aquamarina or enjoy a drink at the bar/lounge while being surrounded by a serene ambiance.

Convenient Amenities: Benefit from complimentary Wi-Fi, concierge services, and a beach shuttle, ensuring a stress-free stay. Additionally, take advantage of room service and buffet breakfasts at your convenience.

Ready to experience a perfect blend of comfort and luxury at Krystal Urban Cancun & Beach Club? Book your stay now for an unforgettable getaway!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Covid

    Onsite COVID-19 testing (PCR) is available

See all policies

Location

Guest Reviews

8.4
Based on 2516 reviews
Cleanliness: 7.93
Service: 8.9
Location: 9.44
Room Quality: 8.39
Amenities: 8.42
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 8.8
J
Jose Misael • solo_traveller • co
8
Pros:

Ubicación

Cons:

No tiene nevera

2026-06-25 • via Nuitee
L
Lopez Lacera • family_with_children • co
10
Volvería sin pensarlo
Pros:

Excelente ubicación, excelentes amenidades un sitio perfecto para descansar

Cons:

Todo fue excelente

2026-06-25 • via Nuitee
T
Tatekawa • solo_traveller • br
9
Pros:

O local é muito bem localizado, o quarto que fiquei era muito espaçoso e com uma bonita vista para cidade.

Cons:

No segundo dia a noite faltou água, por mais de 1h - bem no horário do banho pós praia - ficamos totalmente sem água

2026-06-25 • via Nuitee
M
Michel • solo_traveller • mx
8
2026-06-25 • via Nuitee
H
HECTOR • couple • mx
10
Pros:

la ubicacion super cerca de todo, muy comodo la verdad y su personal muy amable.

2026-06-25 • via Nuitee
K
Kelly Johanna • family_with_children • co
10
Buena Opción para hospedarse en Cancun
Pros:

Un hotel muy agradable, buen desayuno, personal atento, linda vista, no queda cerca al mar pero tienen con convenio con Kristal Cancun donde se puede pasar el día allá con linda playa, al rededor varias opciones de comida y servicios.

Cons:

Nos alojamos allí porque quedaba cerca del Malecón para ver la inauguración del mundial, pero no estaban muy enterados de las actividades al rededor mundialistas.

2026-06-23 • via Nuitee
S
Sandy • solo_traveller • mx
8
2026-06-23 • via Nuitee
K
Karina • solo_traveller • cl
10
2026-06-22 • via Nuitee
M
Monts Acuna • solo_traveller • mx
10
Extraordinaria estancia :)
Pros:

La vista increíble de la habitación superior. El personal muy amable y lo mejor, la ubicación! Siempre me hospedó ahí en mis viajes de negocios y placer.

2026-06-22 • via Nuitee
J
JORGE • couple • co
10
2026-06-20 • via Nuitee
U
Uakona • solo_traveller • za
8
2026-06-19 • via Nuitee
M
Mollinedo • solo_traveller • mx
10
2026-06-19 • via Nuitee
D
Dr thomas orellana • solo_traveller • mx
10
2026-06-17 • via Nuitee
D
Dr thomas orellana • solo_traveller • mx
10
2026-06-17 • via Nuitee
배 • family_with_children • kr
10
2026-06-15 • via Nuitee
Z
Zixian • solo_traveller • cn
8
2026-06-15 • via Nuitee
E
Ericka Elizabeth • solo_traveller • mx
9
Pros:

La ubicación

Cons:

Gustos personales pero la cama era muy firme

2026-06-15 • via Nuitee
W
Wilbert Koh • solo_traveller • mx
10
2026-06-14 • via Nuitee
S
Silva besil • solo_traveller • co
9
Pros:

Buena atención

Cons:

El desayuno estaba caro

2026-06-14 • via Nuitee
D
David Narces • family_with_children • co
8
Pros:

Me gustó mucho la piscina y la amabilidad de algunas personas del lugar. A mi mamá le encantó la experiencia y destacó especialmente la atención y la amabilidad de las personas. El ambiente es agradable y tranquilo, lo que hace que sea un sitio bonito para alojarse. En términos generales, la experiencia fue buena y el lugar cumple con lo esperado.

Cons:

No me gustó la atención del personal del restaurante. Además, aunque posiblemente esta información esté disponible en algún lugar, para mí no fue suficientemente evidente que en algunas áreas del hotel solo se acepta pago con tarjeta, algo importante de conocer con anticipación para planificar el viaje.

2026-06-13 • via Nuitee