DIAMOND INN & SUITES

Hotels
5.5 (257 reviews)
1600 Robinhood Road , Richmond , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Cons:
Dirty rooms
Bad service
Safety concerns

Categories

Cleanliness
3.5
Multiple reviews mention dirty rooms and unclean facilities.
Service
6.5
Customer service was mentioned negatively, particularly with a disrespectful front desk.
Location
7.5
Positive mentions for nearby amenities and location convenience.
Room Quality
4
Issues with bugs, old facilities, and damaged items in the room.
Amenities
5.5
Limited amenities mentioned; some good reviews about the breakfast.
Value for Money
4.5
General sentiment suggests overpriced for quality once evident issues are noted.
Food and Beverage
8
Positive comments regarding breakfast but concerns about dining options.
Overall Experience
4.5
Mixed experiences with safety issues and overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:18

Property Description

Convenient Location
Located just a short distance from Greater Richmond Convention Centre and Virginia Commonwealth University School of the Arts, DIAMOND INN & SUITES offers a prime location for both business and leisure travelers.

Modern Amenities
Enjoy modern amenities such as free WiFi, a flat-screen TV, air conditioning, and a 24-hour front desk at our 2-star hotel. Whether you're here for work or relaxation, we have everything you need for a comfortable stay.

Explore Nearby Attractions
With the Museum of Confederacy and University Stadium just a few kilometers away, there's plenty to explore near DIAMOND INN & SUITES. Take advantage of our free private parking and car hire services to make the most of your visit.

Book your stay at DIAMOND INN & SUITES now for a memorable experience in Richmond!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

5.5
Based on 257 reviews
Cleanliness: 3.5
Service: 6.5
Location: 7.5
Room Quality: 4
Amenities: 5.5
Value for Money: 4.5
Food and Beverage: 8
Overall Experience: 4.5
S
Salman • couple • us
1
I don’t like the hotel
Pros:

Nothing

Cons:

Nothing

2026-10-29 • via Nuitee
P
Peg • couple • us
6
Comfortable beds, bring your own toiletries
Pros:

Location is perfect for exploring Scott’s addition restaurants and breweries and the price cannot be beat!

Cons:

Noise from highway, no coffee

2026-10-27 • via Nuitee
P
Peg • couple • us
6
2026-10-27 • via Nuitee
A
Anetra • couple • us
1
The roaches are super friendly😭
Pros:

The desk clerk gave us our money back so that was awesome

Cons:

I immediately noticed the burn holes in the blanket. Literally the dirtiest, nastiest place Ive ever entered. I absolutely could not stay. I had to leave

2026-10-24 • via Nuitee
S
Stuart • solo_traveller • us
1
Pros:

Nothing! I could not get out of there fast enough!! This place should be condemned!! It is an abomination!! ABSOLUTELY DISGUSTING 🤮

2026-10-14 • via Nuitee
A
A • solo_traveller • us
2
Not here again
Cons:

Mold on shower curtain. Faucet came off while showering. Water lukewarm.

2026-10-13 • via Nuitee
T
Terrence • solo_traveller • us
10
2026-10-12 • via Nuitee
C
Carroll • solo_traveller • us
9
Pros:

The area was quite and it was nice and clean in the room

Cons:

The water for the shower it really sucks

2026-10-11 • via Nuitee
G
German • couple • us
7
No
Pros:

La ubicación

Cons:

La tina para bañarse

2026-10-10 • via Nuitee
N
Nicholas • solo_traveller • us
4
What I expected for $73 a night
Pros:

The price

Cons:

The lack of cleanliness
The constant lighting coming in
The constant moving of people
The fact the staff at the front register doesn't bathe

2026-10-07 • via Nuitee
I
Ilesanmi • solo_traveller • us
10
Pros:

Custormer service

Cons:

None

2026-09-16 • via Nuitee
F
Frazier • couple • us
3
2026-09-14 • via Nuitee
S
Stacy • solo_traveller • us
8
2026-09-10 • via Nuitee
V
Vincent • couple • us
1
2026-09-06 • via Nuitee
A
Alvin • couple • us
6
2026-09-05 • via Nuitee
M
Muhammad • solo_traveller • gb
1
Pros:

This property is permanently closed

2026-09-04 • via Nuitee
M
Mohamad Shabir • couple • us
9
2026-08-31 • via Nuitee
S
Sean • couple • us
4
Cheap, for an overnight stay - do not expect ANY TV service.
Pros:

I requested for new batteries for the TV remote. The Night Desk clerk, well, didn’t believe me and wanted to check it out for himself. I followed him to the room. The TV remote didn’t work. We went back to the Office, he changed the batteries in the remote. I returned to the room, the remote didn’t work. I returned to the Office, complained it’s still not working. He changed my room to the one next door.

Cons:

The nightmare continued. The next rooms remote didn’t work either. OBVIOUSLY they hadn’t paid their network provider.

Having been subjected to a disrespectful attitude by the Night Office Clerk - and I use that term just as derogatory as he treated me - then the next rooms remote didn’t work either…

This wasn’t my first time at this property, it was my third. And with the disrespectful attitude, changing room - same results.

2026-08-26 • via Nuitee
K
Katrina • solo_traveller • us
10
2026-08-23 • via Nuitee
K
Kapree • solo_traveller • us
1
I would never go back here or suggest it and I honestly want a refund
Pros:

I was serviced quickly

Cons:

-I didn't even get what I reserved (double bed)
-The room smelled like cigarette smoke
-The blankets were ashed with cigarettes and had holes in them (ew)
-The room was not cleaned prior to me coming (cigarette ash on the toilet seat, the shower curtains had some type of residue that honestly looked like fecal
-There were baby roaches in the bathroom
-The walls were super thin so I could hear everything coming from the next room
-The decor is unappealing and dated and it didn't look like a hotel I felt like I was in the hood and I was uncomfortable honestly

2026-08-16 • via Nuitee