LRH Viña del Mar and Convention Center - Ex Gala Hotel

Hotels
Arlegui 273 , Viña del Mar , cl

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Cons:
Old and stained carpets
Unsafe area for walking at night
Poor check-in service

Categories

Cleanliness
5.3
The review mentions old, stained carpets and dirty access roads, indicating a poor level of cleanliness.
Service
6.8
Issues with check-in processes and unreasonable guarantees negatively affect the perceived service quality.
Location
6.3
Walking at night feels unsafe, which is a significant concern for the location.
Room Quality
7.3
The review mentions old bathrooms from the 90s, reflecting a need for modernization.
Amenities
8.3
Amenities were not specifically mentioned but can be assumed to be adequate for the rating.
Value for Money
7.8
Expectations based on historical performance versus present condition lead to a moderate value perception.
Food and Beverage
8.3
Food and beverage quality isn't criticized, assumed to be standard for this hotel tier.
Overall Experience
7.5
Mixed feelings about the hotel with a nostalgic view but current poor condition leads to modest overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 21:40

Property Description

Luxurious Accommodation
Set in an impressive building, Gala Hotel offers bright and spacious rooms with free Wi-Fi and minibars. Tower B rooms aside, the rooms provide a comfortable stay with work desks for convenience.

Delicious Buffet Breakfast
Start your day right with a delicious buffet breakfast at Hotel Gala, featuring a variety of options such as eggs, yogurts, juices, bread, fruits, coffee, and tea.

Convenient Location
Located just 400 meters from Viña del Mar Main Square and with the Casino Beach a short walk away, Gala Hotel offers a prime location for exploring the city. Additionally, with free parking and proximity to Quinta Vergara, convenience is at your fingertips.

Book your stay at Gala Hotel now for a luxurious and convenient experience!

Important information:

Please note rooms in "Tower B" are not recommended for guests with reduced mobility.

All passengers, adults and minors, must carry an ID.

All passengers aged 12 and over must present a valid mobility pass as indicated by the Ministry of Health.



















LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

Cleanliness: 5.3
Service: 6.8
Location: 6.3
Room Quality: 7.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 7.5
M
María Cecilia • solo_traveller • cl
8
2026-08-29 • via Nuitee
V
Vinícius • extended_group • br
7
2026-08-28 • via Nuitee
S
Sergio • couple • cl
9
Pros:

Personal muy amable, nos atendieron bien, buen desayuno, cortesías por parte del hotel. Todo súper bien.

Cons:

Por momentos se sentía ruido del exterior.

2026-08-27 • via Nuitee
D
David • solo_traveller • cl
8
Tranquilidad
2026-08-27 • via Nuitee
F
FEDUC • solo_traveller • cl
10
2026-08-25 • via Nuitee
M
Milisbeth • family_with_children • cl
7
Pros:

El desayuno adecuado , la habitación grande

Cons:

Las almohadas eran muy altas y al colocártela me dolia el cuello . Y tuvimos problemas con la tarjeta para abrir la puerta

2026-08-24 • via Nuitee
C
Carlos • couple • cl
8
2026-08-24 • via Nuitee
E
Emilio • solo_traveller • cl
8
Pros:

Mucho espacio, staff agradable, servicio rápido, buena comida

Cons:

Pocos enchufes, temperatura del agua inestable, leve mal olor en los pasillos

2026-08-24 • via Nuitee
P
Paula • couple • cl
7
Buena estancia en un hotel antiguo
Pros:

Hotel bien ubicado y la atención del personal.

Cons:

Si bien es un edificio antiguo, no existe un buen aislamiento del ruido exterior. La noche que nos quedamos hubo una carrera de motos en la calle colindante.

2026-08-24 • via Nuitee
I
Ignacio • couple • cl
4
Mala experiencia
Pros:

El personal

Cons:

Instalación , estacionamiento, DESAYUNO DECEPCIÓN MÁXIMA QUE NO TENGAN PRODUCTOS SIN LACTOSA , los baños muy anticuados

2026-08-24 • via Nuitee
E
Eduardo Alexis • solo_traveller • cl
10
Pros:

La vista

Cons:

El baño

2026-08-20 • via Nuitee
P
Paredes • solo_traveller • cl
9
Lindo fin de semana
Pros:

La atención del personal

Cons:

Las instalaciones necesitan más mantenimiento

2026-08-17 • via Nuitee
P
Pedro • solo_traveller • cl
8
Observaciones
Pros:

La ubicación, la limpieza, el personal y el desayuno está bien

Cons:

El internet nunca funcionó la televisión de buena manera y el desagüe del lavatorio no estaba al 100

2026-08-17 • via Nuitee
P
Pilar • couple • cl
7
Buen bed and breakfast, personal 10/10, lamentablemente mala relación precio-calidad.
Pros:

El personal, impecable, destaca la gentileza, personal 10/10 mucha amabilidad y cordialidad, check-in y check-out expedito, la ubicación céntrica facilita el movimiento.

Cons:

El "pasaje" donde se encuentra el hotel parece ser un poco inseguro ya que hay gente durmiendo afuera y pidiendo dinero, lo que hace la entrada un poco hostil, la habitación del hotel, se ve muchísimo más vieja que en las fotos, el colchón estaba viejo, sin decir que parecía estar sucio, el closet estaba malo, las puertas no abrían muy bien, el baño bastante bueno, amplio y limpio. El desayuno muy rico, nada del otro mundo. El servicio a la habitación súper bien, nada más que la hamburguesa estaba un poco cruda, así que atención con eso. Dejando esos detalles de lado, el hotel destaca por su personal al 100% pero a mi parecer no califica para ser un hotel de 4 estrellas, da para 3-3.5. Muchas gracias.

2026-08-17 • via Nuitee
F
frdocmand • solo_traveller • cl
8
2026-08-15 • via Nuitee
V
Virgilio • solo_traveller • cl
10
2026-08-06 • via Nuitee
C
constanza • couple • cl
5
Aceptable pero no volvería a ir
Pros:

La disposición del personal

Cons:

El barrio , las instalaciones muy antiguas

2026-08-04 • via Nuitee
V
Vargas • solo_traveller • cl
10
Pros:

Ubicación

Cons:

Muy comodas

2026-08-03 • via Nuitee
W
William • couple • cl
9
Pros:

Lo mejor el trato del personal.

2026-08-03 • via Nuitee
D
D'Onofrio • couple • pe
9
Comodo, practico y bonito
Pros:

Muy comodo, bien arreglado

Cons:

No es culpa del hotel, la zona esta tomada por vagabundos y de noche parece insegura

2026-08-03 • via Nuitee