SpringHill Suites by Marriott Houston Downtown/Convention Center

Hotels
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SpringHill Suites
8.1 (532 reviews)
914 Dallas Street , Houston , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Great location
Cons:
Cleaning issues
Poor breakfast quality
Maintenance problems

Categories

Cleanliness
7.06
Mentioned stains on the sofa and inadequate cleaning.
Service
9.53
The staff was very friendly and provided good service.
Location
9.07
Conveniently located near several attractions.
Room Quality
7.52
Spacious but noted issues with maintenance, such as broken furniture.
Amenities
8.05
Basic amenities; some issues noted with parking.
Value for Money
7.51
Considering the state of the hotel, pricing felt off.
Food and Beverage
7.06
Breakfast options were limited and below expectations.
Overall Experience
9.03
Mixed feelings but good enough to consider returning due to location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:22

Property Description

Modern Comforts and Convenience

Located just 700 meters from the Toyota Center, SpringHill Suites by Marriott Houston Downtown/Convention Center offers a blend of modern comforts and convenience. Each room features a flat-screen TV, mini-refrigerator, microwave, and work desk, ensuring a comfortable stay.

Onsite Fitness Center and Amenities

Guests can stay active at the onsite fitness center or enjoy the 24-hour front desk service. The hotel also boasts a mini-market, daily maid service, and a business center for added convenience.

Nearby Attractions and Accessibility

Conveniently situated within minutes of Minute Maid Park and BBVA Compass Stadium, the hotel offers easy access to key attractions. With a metrorail stop nearby and George Bush Houston Airport just 25 km away, exploring the city is a breeze.

Book your stay at SpringHill Suites by Marriott Houston Downtown/Convention Center for a seamless blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Guest Reviews

8.1
Based on 532 reviews
Cleanliness: 7.06
Service: 9.53
Location: 9.07
Room Quality: 7.52
Amenities: 8.05
Value for Money: 7.51
Food and Beverage: 7.06
Overall Experience: 9.03
J
Jorge • solo_traveller • mx
8
Pros:

Exelente ubicacion en el centro de Houston. cerca del centro de Convenciones

Cons:

Deberían actualizar los elevadores.

2026-02-10 • via Nuitee
L
Leszek • family_with_children • pl
10
2026-02-10 • via Nuitee
H
Hector • solo_traveller • us
9
2026-02-09 • via Nuitee
F
Frank • extended_group • be
8
2026-01-19 • via Nuitee
B
Betty • extended_group • us
8
2026-01-19 • via Nuitee
E
Edward • couple • us
4
Would not recommend.
Pros:

Buffet break was sparse just cheap food.

Cons:

Understaffed, had issues with room access, phones not working, elevators not running, noise, it was not a good stay.

2026-01-19 • via Nuitee
A
Aliza • family_with_children • us
9
Great hotel in excellent location
Pros:

Friendly staff - from the patient and personable Travis at reception to the cleaning staff who refused tips and the valet parking guys always greeted us with a smile. The room was clean and well appointed. The bed was comfortable although I do wonder how often the duvet gets washed (it was between two sheets and not in a cover). The shower was hot was fantastic pressure.
We were nervous about being on the 2nd floor where the dining room and meetings rooms but we heard no noise and were not bothered by breakfast smells.

Cons:

On the negative side a frosted glass bathroom door is not a great idea as the light shone onto the bed. We also could not find stairs and had to take the elevator up and down one floor which was annoying

2026-01-16 • via Nuitee
A
Abrams • solo_traveller • us
9
Overall the stay was very good.
Pros:

The rooms were nice and roomy. Breakfast was good and most staff was friendly.

Cons:

When we checked in the night clerk was not all that friendly. Saying that, she was not rude at all. The worst thing is that the unadvertised price for parking is $55 + tax per day for a total of just under $60.

2026-01-16 • via Nuitee
E
Eva • extended_group • us
7
Pros:

Away from a lot of places so it wasn’t too crowded.

Cons:

The cleaning lady that was working on our floor didn’t take the trash as we requested. She or someone else put it back inside our room after we left. Plus, I had to ask for conditioner because mine was empty and we had asked that the bedding to be replaced in one of our rooms because my niece had spilled BBQ sauce on it. None of this was done as we had requested.
I had to walk with the Security guard to 4 different floors to find another bed spread that was too small.
Plus, the AC was stuck on 65 and my niece is now sick and has an upper respiratory infection. Which the ER said is from the room not being cleaned properly and the AC unit being dirty and too cold.
To top that off… I have photos of my shower and bathroom walls and areas that were not cleaned properly. There was an orange bacteria in the shower, with damage to the shower door and water damage to the vanity area. Black mold looking stuff along the baseboards.

So, NO, I’m not happy with our stay. We paid way too much money to have all these issues!!!

2026-01-15 • via Nuitee
C
Christy • family_with_children • us
10
No real complaints. We were just there for one night and it served our purposes perfectly.
Pros:

The place was clean and quiet and super conveniently located for the marathon that I was there to run. The main bed in the room was comfortable and the staff was nice.

Cons:

The mattress on the pull out bed that my daughters slept on definitely could have been better.

2026-01-12 • via Nuitee
D
Derek Bin • family_with_children • ca
1
Disappointing, Unacceptable Experience
Cons:

I checked in on 2025.12.20 & checked out on 2025.12.27.

There was no hot water on 2025.12.24, resulting in my family’s unpleasant experience of showering with only cold water on Christmas Eve. I was told the Area General Manager would be in on 2025.12.25. I emailed him asking to meet in person that day, but he didn't reply until 2025.12.29, stating that he was not in the office then.

Other disappointing experiences were a lack of Wi-Fi for hours periodically during my stay, & on 2025.12.27, my key card did not unlock my room's door despite me using it before the check out time. A staff gave me another key card, but it couldn't unlock my room's door too. After repeated back & forth trips to the room & the front desk, a staff was sent to the room. Despite the situation’s urgency, she walked slowly to the door. She realized the door's lock was out of battery. She then called someone to change the battery. By the time someone else changed the door lock's battery, that significantly delayed & disrupted my travel plans.

The lack of hot water, poor communication from the staff, & aforementioned situations caused lots of inconvenience to my family & me.

2026-01-09 • via Nuitee
F
fabiano • couple • us
10
I will coming back definitely to this property
Pros:

Travis was so kindly when we came late and very friendly

Cons:

Nothing negative to say the hotel is so beautiful

2026-01-02 • via Nuitee
I
Ilkhomjon • family_with_children • uz
9
2025-12-19 • via Nuitee
A
Alexandra • family_with_children • pa
10
Pros:

Ubicación

2025-12-08 • via Nuitee
J
Jessie Ruyz • family_with_children • ph
7
Cons:

The manager told me that tbey charge me more but i will get refunded after 3 days but never happened.

2025-12-06 • via Nuitee
V
Vincent • couple • us
10
2025-12-02 • via Nuitee
T
Tara • solo_traveller • us
10
2025-11-15 • via Nuitee
M
Matt • couple • us
10
2025-10-28 • via Nuitee
M
Mikhail • solo_traveller • kz
6
2025-10-27 • via Nuitee
A
Alexa • extended_group • pr
10
Awesome!
Pros:

Excelent location!

2025-10-20 • via Nuitee