SpringHill Suites by Marriott Houston Downtown/Convention Center

Hotels
SpringHill Suites
8.1 (617 reviews)
914 Dallas Street , Houston , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Great location
Cons:
Cleaning issues
Poor breakfast quality
Maintenance problems

Categories

Cleanliness
7.06
Mentioned stains on the sofa and inadequate cleaning.
Service
9.53
The staff was very friendly and provided good service.
Location
9.07
Conveniently located near several attractions.
Room Quality
7.52
Spacious but noted issues with maintenance, such as broken furniture.
Amenities
8.05
Basic amenities; some issues noted with parking.
Value for Money
7.51
Considering the state of the hotel, pricing felt off.
Food and Beverage
7.06
Breakfast options were limited and below expectations.
Overall Experience
9.03
Mixed feelings but good enough to consider returning due to location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:22

Property Description

Modern Comforts and Convenience

Located just 700 meters from the Toyota Center, SpringHill Suites by Marriott Houston Downtown/Convention Center offers a blend of modern comforts and convenience. Each room features a flat-screen TV, mini-refrigerator, microwave, and work desk, ensuring a comfortable stay.

Onsite Fitness Center and Amenities

Guests can stay active at the onsite fitness center or enjoy the 24-hour front desk service. The hotel also boasts a mini-market, daily maid service, and a business center for added convenience.

Nearby Attractions and Accessibility

Conveniently situated within minutes of Minute Maid Park and BBVA Compass Stadium, the hotel offers easy access to key attractions. With a metrorail stop nearby and George Bush Houston Airport just 25 km away, exploring the city is a breeze.

Book your stay at SpringHill Suites by Marriott Houston Downtown/Convention Center for a seamless blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Location

Guest Reviews

8.1
Based on 617 reviews
Cleanliness: 7.06
Service: 9.53
Location: 9.07
Room Quality: 7.52
Amenities: 8.05
Value for Money: 7.51
Food and Beverage: 7.06
Overall Experience: 9.03
A
Aisha Sharif family_with_children gb
5
Very disappointing experience – not what we expected from Marriott
Pros:

The location and cleanliness

Cons:

The manager (Walter). We stayed for 2 nights in 2 family King studio rooms and unfortunately the experience was very disappointing.

We arrived around 10pm after travelling from London and were told that the hotel was full and that the King Studio rooms we had booked were not available. Instead, we were offered a completely different type of room. We were exhausted after the journey and really didn’t have the energy to argue, so after about 10–15 minutes we reluctantly accepted rooms on the top two floors, where construction work was still going on and we were told we would be the only guests there.

Then, just 15 minutes after getting into the rooms, we received another call telling us that we couldn’t stay there after all! We were then given one double room and one King Studio on different floors, not even next to each other. So after travelling all the way from London and checking in late at night, we had to pack up and move rooms again.

The whole situation was extremely frustrating and completely unnecessary. What made it worse was the attitude of the manager, Walter. We did not feel that he was particularly helpful or accommodating, and there was very little sense that anyone was taking responsibility for the situation.

We understand that sometimes unexpected things happen, but how they are handled makes all the difference. Unfortunately, this was handled very poorly.

We chose Marriott expecting a certain standard of service and reliability, and this experience was nowhere near the standard we would expect from Marriott.

Very disappointing, especially when travelling with family. I hope management takes this feedback seriously and looks into what happened.

2026-08-29 via Nuitee
B
Bayron couple us
9
2026-08-29 via Nuitee
G
Giovanni couple it
10
2026-08-27 via Nuitee
E
Emily couple de
9
2026-08-25 via Nuitee
A
Andréa Marina couple pt
7
Boa mas não repetia
Pros:

A localização é central, o quarto era espaçoso e tinha todo o que nós era necessário (café, ferro de engomar, despertador). Nós foi dado água ao check-in que foi muito apreciado.

Cons:

A entrada do hotel é partilhado com outro hotel, um pouco confuso para quem não é habituado. O pequeno-almoço é o mesmo todos os dias sem muita variedade.

2026-08-25 via Nuitee
S
SSRibeiro solo_traveller pt
9
2026-08-25 via Nuitee
A
Andrea extended_group ec
10
2026-08-24 via Nuitee
I
Ibinu solo_traveller us
1
Poor Hospitality
Pros:

Breakfast

Cons:

While booking parking fee was extra which never mentioned.We had to pay 55$ per night.
There was no hot water in the shower.
The front office staff, was zero courteous. No greeting, not even looking at face.
Very poor hospitality. Should keep trained staff.

2026-08-23 via Nuitee
B
Barrett solo_traveller uy
8
Muy buena
Pros:

Instalaciones comodidad

Cons:

Pase los días sin shampu ni jabón de cuerpo

2026-08-21 via Nuitee
J
Jennifer family_with_children it
8
2026-08-21 via Nuitee
E
Eric solo_traveller us
6
2026-08-21 via Nuitee
J
Julien solo_traveller fr
10
Pros:

Personnel gentil souriant
Emplacement top surtout si fan de basket et base ball, les 2 sont pas loin
Arrêt de tram à 1min

2026-08-20 via Nuitee
S
SMITH couple us
6
Pros:

Spacious room

Cons:

AC wasn’t working well, toilet didn’t flush well, stains on couch, parking was VERY expensive

2026-08-20 via Nuitee
S
Sébastien extended_group fr
8
2026-08-19 via Nuitee
J
Jenny family_with_children us
2
Would not recommend.
Pros:

Great location central to downtown and convention

Cons:

The parking was ridiculous even with paying for valet.
Took hours to park or get your car out. Staff was less than helpful.
Bed was extremely hard.
Concerns were not heard or dealt with.

2026-08-15 via Nuitee
I
Issa solo_traveller us
10
2026-08-10 via Nuitee
R
Robert couple us
8
2026-08-07 via Nuitee
L
Luiz vicente koche extended_group br
9
Excelente estadia, hotel e cidade.
Pros:

Tudo

2026-08-07 via Nuitee
Z
Zuñiga couple mx
10
2026-08-07 via Nuitee
K
Krystle solo_traveller au
10
2026-08-05 via Nuitee