Oaks Mackay Carlyle Suites

Hotels
•
Oaks Hotels & Resorts
8.3 (821 reviews)
23 Alfred Street , Mackay , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice amenities
Cons:
Very dirty facilities
Poorly maintained rooms
Unresponsive service

Categories

Cleanliness
5.36
Significant issues noted with cleanliness in multiple reviews; multiple complaints regarding dirty facilities.
Service
8.33
Some positive mentions of staff friendliness, but issues with responsiveness and assistance reported.
Location
10
Multiple reviews praised the convenient location; close proximity to city center and points of interest.
Room Quality
8.37
Mixed feelings; some comfortable aspects noted, but serious cleanliness and maintenance issues detracted.
Amenities
9.32
Good facilities available for cooking, and nice pool area; some missing basic supplies noted.
Value for Money
7.35
Concerns about the cost considering the dirty accommodations and service issues.
Food and Beverage
9.31
No specific mentions of food and beverage quality, assumed standard quality for this hotel tier.
Overall Experience
8.36
General disappointment due to cleanliness issues overshadowing positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:45

Property Description

Luxurious Accommodation Options
Oaks Mackay Carlyle Suites offers a range of accommodation options, from self-contained apartments to private rooms. Each room is tastefully decorated and equipped with modern amenities for a comfortable stay.

Convenient Location
Situated just a short walk away from local shops, cafes, and restaurants, Oaks Mackay Carlyle Suites provides easy access to the heart of the city. Guests can explore the vibrant surroundings and immerse themselves in the local culture.

Top-Notch Amenities
Guests can enjoy the outdoor swimming pool, free parking, and BBQ facilities during their stay. The rooms are air-conditioned and feature a flat-screen TV, DVD player, and kitchen facilities. Whether you're relaxing in your room or exploring the city, Oaks Mackay Carlyle Suites ensures a memorable experience.

Ready to experience luxury and convenience at Oaks Mackay Carlyle Suites? Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note roll-away beds are not available at this property.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please be advised that building works will take place at the property today until 20 June 2025. There may be some noise disruption and also potential impacts to reception as a result of these works, we apologize for any inconvenience caused.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 5 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 821 reviews
Cleanliness: 5.36
Service: 8.33
Location: 10
Room Quality: 8.37
Amenities: 9.32
Value for Money: 7.35
Food and Beverage: 9.31
Overall Experience: 8.36
G
Gwen • couple • au
8
Great apartment. Close to centre town.
Pros:

Clean and modern apartment.

Owner very helpful

Pool is great.

Cons:

Difficulty in understanding the receptionist.

Air conditioner in room worked but was damaged.

2026-01-27 • via Nuitee
M
Martin • family_with_children • au
9
Highly recommended
Pros:

Clean,spacious with all the facilities you could possibly need.Management was understanding when I couldn’t get through due to the floods.

Cons:

Nil

2026-01-24 • via Nuitee
B
Ben • extended_group • au
10
2026-01-22 • via Nuitee
R
Rebekah • solo_traveller • au
10
2026-01-20 • via Nuitee
J
Jemma • extended_group • au
10
2026-01-20 • via Nuitee
J
Jonathan • couple • au
10
2026-01-19 • via Nuitee
N
Namita • family_with_children • au
7
2026-01-19 • via Nuitee
T
Tyla • extended_group • au
10
2026-01-19 • via Nuitee
S
Sabine • couple • ch
8
Pros:

Sehr gut. Tolles Zimmer mit sehr schönem Balkon und top Ausstattung. Sehr nettes Personal! Schöner Pool haben ihn aber leider nicht benutzt.

2026-01-15 • via Nuitee
S
Sushant • couple • au
7
Pros:

Great location, good room, parking space

Cons:

AC made noise the entire night when operated at full fan speed, and kept shutting down. Didn’t sleep well at night

2026-01-14 • via Nuitee
J
Julie • solo_traveller • au
8
2026-01-14 • via Nuitee
R
Rebecca • family_with_children • au
8
Pros:

Very big room, own kitchen, very positive experience. We really loved our stay here and will definitely return.

Cons:

Bed could have been comfier.

2026-01-13 • via Nuitee
B
Bradley • solo_traveller • au
10
Pros:

Definitely an awesome place to stay. Close to everything, clen and tidy and the staff are amazing.
I recommend The Oaks on Carlisle to everyone visiting Mackay 😎👍

2026-01-12 • via Nuitee
S
Sureshkumar • family_with_children • au
10
Excellent property
Pros:

Comfortable place to stay with family and friends

Cons:

If they provide breakfast, it would be more convenient specially for the families coming with young children

2026-01-07 • via Nuitee
B
Belinda • family_with_children • au
9
Comfortable, great views, friendly/helpful staff
Pros:

Location very convenient

Cons:

NA

2026-01-03 • via Nuitee
S
Samantha • family_with_children • au
10
2026-01-03 • via Nuitee
J
Jackson • couple • au
8
2026-01-02 • via Nuitee
A
Amy • family_with_children • au
3
Filth and zero care factor
Pros:

Close to city center

Cons:

Everything was quite dirty and unkempt. The pool was full of leaves, bugs and dirt.
In the apartment the toilet seat was broken and about to fall off and there was some grime on the shower.
The dishes were placed back into the cupboards in the kitchen dirty.
There were toenail clippings on the main bedroom floor. The bed sheets had been tucked back in and looked neat, however when we went to climb into bed it was obvious someone had already slept there. There were small food stains on the sheets, which small ants were all over, and hair and dirt all through the bed and the pillows! We then checked the children's room and their beds also contained hairs and dirt and the spare blanket in the cupboard was covered in yellow stains!
We were informed that reception closes at 9pm, however we went down to reception at 8:15 to try and get the dirty bed situations sorted and they were already closed. We had no other options but to attempt to clean the dirty used beds the best we could and sleep in them.
Thankfully we were only booked in for one night as the front desk staff did not care at all in the morning when we told her about our experience and the filth we had to sleep in - very, very disappointing! The apartment itself is so cute and we were so excited to stay here, but unfortunately very misrepresented online and will not return nor recommend.

2026-01-01 • via Nuitee
R
Ranjith franklin • family_with_children • au
10
2025-12-29 • via Nuitee
R
Rachel • family_with_children • au
4
2025-12-28 • via Nuitee