Oaks Mackay Carlyle Suites

Hotels
•
Oaks Hotels & Resorts
8.3 (836 reviews)
23 Alfred Street , Mackay , au

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice amenities
Cons:
Very dirty facilities
Poorly maintained rooms
Unresponsive service

Categories

Cleanliness
5.36
Significant issues noted with cleanliness in multiple reviews; multiple complaints regarding dirty facilities.
Service
8.33
Some positive mentions of staff friendliness, but issues with responsiveness and assistance reported.
Location
10
Multiple reviews praised the convenient location; close proximity to city center and points of interest.
Room Quality
8.37
Mixed feelings; some comfortable aspects noted, but serious cleanliness and maintenance issues detracted.
Amenities
9.32
Good facilities available for cooking, and nice pool area; some missing basic supplies noted.
Value for Money
7.35
Concerns about the cost considering the dirty accommodations and service issues.
Food and Beverage
9.31
No specific mentions of food and beverage quality, assumed standard quality for this hotel tier.
Overall Experience
8.36
General disappointment due to cleanliness issues overshadowing positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:45

Property Description

Luxurious Accommodation Options
Oaks Mackay Carlyle Suites offers a range of accommodation options, from self-contained apartments to private rooms. Each room is tastefully decorated and equipped with modern amenities for a comfortable stay.

Convenient Location
Situated just a short walk away from local shops, cafes, and restaurants, Oaks Mackay Carlyle Suites provides easy access to the heart of the city. Guests can explore the vibrant surroundings and immerse themselves in the local culture.

Top-Notch Amenities
Guests can enjoy the outdoor swimming pool, free parking, and BBQ facilities during their stay. The rooms are air-conditioned and feature a flat-screen TV, DVD player, and kitchen facilities. Whether you're relaxing in your room or exploring the city, Oaks Mackay Carlyle Suites ensures a memorable experience.

Ready to experience luxury and convenience at Oaks Mackay Carlyle Suites? Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note roll-away beds are not available at this property.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please be advised that building works will take place at the property today until 20 June 2025. There may be some noise disruption and also potential impacts to reception as a result of these works, we apologize for any inconvenience caused.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 5 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 836 reviews
Cleanliness: 5.36
Service: 8.33
Location: 10
Room Quality: 8.37
Amenities: 9.32
Value for Money: 7.35
Food and Beverage: 9.31
Overall Experience: 8.36
T
Tracey & Jason • family_with_children • au
8
Pros:

Room was clean, bed was comfortable

2026-05-06 • via Nuitee
J
June • family_with_children • au
8
Overall good
Pros:

Staff were friendly and helpful and Room was spacious, clean and tidy.

Cons:

There were no rails for people with disability, so every bathroom needs to have rails especially beside toilet areas and in shower units for elderly people with disability who travel. The outside balcony rail/ledge needed cleaning.

2026-05-06 • via Nuitee
A
Angela • family_with_children • au
9
Pros:

Nice and clean. Fantastic layout. Receptionist was lovely. Modern

2026-05-05 • via Nuitee
S
Salmaan • solo_traveller • au
8
Decent Stay
Pros:

Great room, affordable for the quality

Nice balcony attached, spacious

Cons:

Small TV, not smart TV

Didn't connect properly and had network issues

Couldn't cast to TV to use my own app

2026-05-02 • via Nuitee
S
Sharon • solo_traveller • au
9
Exceptional customer service. Always helpful and full of knowledge.
Pros:

Amazing staff and customer service

Cons:

Nothing

2026-04-29 • via Nuitee
G
Gavin • couple • au
7
2026-04-29 • via Nuitee
A
Amanda • couple • au
10
Lovely
Pros:

Lovely

2026-04-26 • via Nuitee
L
Leah • couple • au
10
2026-04-23 • via Nuitee
K
Kat Maw • family_with_children • au
10
2026-04-19 • via Nuitee
S
Schaper • solo_traveller • au
10
2026-04-16 • via Nuitee
S
Sarah • couple • au
10
2026-04-12 • via Nuitee
J
Jake • couple • au
10
Pros:

Good room

2026-04-07 • via Nuitee
A
Ann-Marie • couple • au
10
2026-03-29 • via Nuitee
K
Kerry • couple • au
8
Enjoyed the location staff were helpful
Pros:

The staff the location

Cons:

Small room. Low TV. Needs updating. No sunloungers at the pool or comfortable chairs

2026-03-29 • via Nuitee
G
Greg • solo_traveller • au
8
Another great hotel to stay at in Mackay
Pros:

Whilst I had use of a disabled bathroom, I really didn't need the space. A truly disabled person may have missed out.

2026-03-27 • via Nuitee
N
Nicholas • couple • au
9
2026-03-23 • via Nuitee
A
Avia • couple • au
9
2026-03-19 • via Nuitee
J
Jones • couple • nz
7
Pros:

Nice apartment layout with balcony. Staff very pleasant, good carpark.

Cons:

Maintenance Required. These comments may sound pedantic but it's the small things that count (and don't cost too much to remedy):
Very poor internet that kept disconnecting (but was being upgraded the week we were at the apartment).
Old double bed was uncomfortable and should have been replaced years ago.
Door to bathroom would not shut properly (had swollen through dampness as bathroom fan inadequate).
Terylene curtain ripped and one had been removed and not replaced in bedroom.
Wicker on outdoor chairs broken and need replacing.
Toaster old and pop-up not functioning properly.
Screen door to deck ripped, door to apartment would not close fully (which we didn't realise and it was ajar (unlocked) when we returned to the apartment).

2026-03-18 • via Nuitee
K
Kelly • family_with_children • au
9
Pros:

The bed was so comfy, bathroom modern and clean and the staff were lovely.

2026-03-18 • via Nuitee
J
John Joji • family_with_children • au
9
2026-03-07 • via Nuitee