Aparthotel Adagio London Brentford

Some small marks in the room on the walls and floor. Broken glass in the elevator butbtuis was quickly cleaned by night staff.

Ok...heres an honest appraisal...if u want somewhere that gives a decent apartment and your not fussed about the hotel facilities downstairs then u will be happy here
But if you want a nice english breakfast, welcoming entrance area and comfy areas to relax then look elsewhere
The apartment with its kitchenette and balcony area were brilliant as we were staying for a week and wanted to cook our own meals so once beyond the lift and jnto our space it was fine.
Employees in dire need of a uniform overhaul...frayed shirts not really good for the staff or the guests
Helpful staff tho....very good

Clean well equipped room, lobby and elevator. Friendly helpful staff.
Underground parking limited except in areas that smelled like urine.
Overall great location and hotel.
Would stay there again.

Big mistake on my part to book this hotel.

Expedia price was twice the standard hotel rate so book direct if you want to stay at this hotel.

Downsides:

Noisy air conditioning, poor quality towels and bedding, uncomfortable bed, no water in the room (paid £3 for a bottle from reception), dirty bathroom, extremely dark bathroom, extremely poor quality breakfast (most items finished at 9:45 am), no restaurant.

Upsides:

Great coffee.
Hotel next door has a lively bar and a good restaurant.

My room did not lock no matter what. All you had to do was push it a bit without the card and it opened. Made me feel very unsafe

Quick turnaround and Vishal made the process so easy and upgraded our room!

The apartment was perfect for a temp stay while house was being renovated. Freondly and helpful staff and really spacious bright property. probaly could do with more kitchenware for the apartment it was very limited and missing some things but all workable.
Even though next to a road the sound proofing was fantastic

We wanted to love this hotel, but the lack of cleanliness was a non-starter. There were stains on the sofa, dirt and grime around the shower and bathroom sinks. It appears the hotel has not been properly maintained. We couldn't take a shower. It was disgusting.

Very helpful staff, we appreciated all they did for us.

Lovely property, great rooms. Nice and quiet.

Room was great and good value. Staff were very friendly.

I specifically picked this hotel as it was listed as being air conditioned. The air coming out of these vents is so weak that the thermostat has not reduced below 26 all night. Absolutely livid

We stayed here for a week and loved it! Great location, lovely room interiors, and the staff was amazing, friendly, and helpful!

great west london place

Autonomous option for cooking.
Shower door could have been cleaner

First, I want to say that I live in the US so things are a bit different than in the UK.
The hotel in overall is nice, my room was a “studio”, it had a microwave, stove, dishwasher, sink, some cups and plates, a decent size room and bathroom, not a lot of room to put clothing away. The hotel is NOT close to the city where tourist would go, you need to walk to a bus station which is not too far, take a bus to the train station then take the train to the city depending where you are going, it takes an average of 40-50 mins depending how fast the bus and train are scheduled. One thing I did not like was that I stayed for 10 days and they only cleaned once, on day 6 I had to ask for extra towels and they gave me two small ones. We did not eat breakfast at the hotel. There’s a laundry room but you need to book it and pay for it. Overall, it wasn’t a bad experience but I would not stay here again; mainly for the distance to the city.

Good room - not sufficient staff- not satisfactory service

Staff ability to resolve issue is '0'. A smile, an apology and inability to solve a problem wouldnt make your hotel a 4 star. Given the fact that i travel 4 to 7 times a year, and staying in various 4 and 5 starred hotel, i would give Adagio Brentford a 2 star (at the most). And your staff has implied that aparthotel is this level of service.

One example is to leave a guest (me) to stay 2 nights (out of 6 nights) with a malfunction toilet that cannot be flushed properly - how unhygienic. All i get is an apology which does not translate to how much a guest suffered.

Another example is - when i asked if a late check out can be extended. I need to wait till the day and time i check out, which is 11am, then i can get an answer on whether a late check out is possible. This is an outright poor service. Thus, a guest needs to pack up their luggage, wait at the recept at 11am patient to see if a late check out can be extended. If cannot, then get out. If can extend, i have to move back to the room and unpack. When i feedback that this is the first of its kind i have heard being travelled to many place in the world. The staff asked if i have stayed in an apartment hotel before. This leads me to conclude; this is the kind of treatment and service i get in Adagio.

To answer Adagio, i am now staying in another apartment hotel and it is fantastic. None like yours

The apartments are spacious and clean. The staff are friendly and there’s parking spaces for a fee. The only issue I have with booking here is that I wasn’t notified prior to booking that my deposit of £100 would not be refunded straight after check out. It’s been well over a week and my deposit has still not gone back into my account. I just get told it left our end and can take 2 weeks!! Also wanted early check in to decorate room for a birthday celebration was told I could only ring on the day to confirm extra payment for early check in, waited until 2pm to be told no I couldn’t check in early same with late check out was told I would have to ring on the morning of check out - they are my only faults with booking here.

The apartment was nice and spacious. The bed was really comfortable with good black out curtains. There is a laundry which was very handy. You need to book a time slot to use and you pay a fee to use the washer and dryer. The buffet breakfast had all the basics but was pretty average. The only downside really was just the proximity to public transport, as you need to catch a bus to get to the nearest tube station. I would happily stay here again if it were a bit closer to a tube station as it was quite good value for money.