Hotel Merengue Punta Cana

The hotel needs new bathrooms. Wonderful people. Luis and his team are very nice people

Unpassende Lage; sehr laut; inkompetentes Personal das nachts!! Unerlaubt ins Zimmer kommt; jeden Tag muss man die Schlüsselkarte fürs Zimmer aktualisieren lassen; verstopfte Toiletten oder außer Funktion

We had a terrible experience at this hotel. Our doors would not lock, we had to go downstairs every time to get new magnet keys. They don't do basic room services for days and you have to keep chasing them just to get clean towels. On our check out we got charged almost an extra $400 dollars supposedly because we got charged for 2 rooms even though the one room had nobody in it for 3 days. We debated them for hours and it got to the point where we almost missed our flight back to the US so I just paid. I had booked like 9 rooms and had an issue with just about every room. It was just not a good hotel, the upper level personal were horrible, there is no management to get a hold of. So only book this hotel if you have to, just overall bad. The worst hotel we've ever stayed at. My group and I travel somewhere new twice a year for the last 8 years and this was our worst experience hotel wise.


The bartender, the chef, and some of the night staff were really good though. They actually tried to make things better and tried to explain the issues.

The hotel that I intended to book in the website is NH Hotel Punta Cana. Although after booking the photo still to be NH Hotel, the actual booking transferred to 'Hotel Merengue Punta Cana' for some reason.
We took the taxi to NH Hotel and then found out no reservation there. Then have to take another taxi to this unexpected 'Hotel Merengue Punta Cana'. Both facilities, location are not as what we expected when make the booking for NH hotel. No hot water for the shower. The staff can't speak appropriate English, which is very difficult to make order for the breakfast. Also we realised that we have overcharged for the exchange local currency to US dollars when paying the hotel fee afterward.

Had no hot water. Had problems with locking the doors. Sheets were dirty. And there was a cockroach in the room. The only good thing was the breakfast.

-personnel à rentrer dans ma chambre à minuit
-eau chaude très difficile presque inexistante.
-personnel de chambre parfaite
- manque de mobilier.

Hotel water went out after first night. It was no water for 2 days. Toilet could not flush. No wash clothes. No safe in the room as advertised. Very disappointing

We were only staying one night so I assume that's why we didn't get a very nice room. Tired and dated and rough around the edges. There was a conjoining door to another room which didn't provide much sound proofing - you could hear talking and the television from the room next door. Air con was good and so was the WIFI. Woman at reception wasn't the most friendly. The lady who served breakfast was lovely - although breakfast was random (mashed potatoes, ham and egg, followed by a nice fresh fruit salad)

The first day of my stay the hot water wasn't working the wifi in the rooms wasn't working when your information clearly says rooms have wifi and the safe was broken in the room I was unable to lock/secure my valuables had to walk around with them on me as I said for a short stay it was ok you guys need to do better and stop with the false advertising

We originally planned to stay for two nights, but decided to spend our entire week at the
Merengue. We found the staff extremely friendly and helpful, especially Tomas, Luis and
Mari. It's in a great location close to the beach and all of the excellent restaurants. Very relaxing atmosphere and reasonable price. Family friendly.

Muy mala experiencia, al llegar al hotel no tenia reserva hecha, me dijeron que no trabajaban con Hotel.com

Wir waren nur für eine Nacht dort und das reichte auch. Die Zimmer sind total muffig und nicht sauber. Die Betten schlecht. Frühstück schlecht. Der Strand in Hotelnähe dreckig!

The hotel has a nice placement, you can get to the beach in less than a 5 minute walked, it has several places to eat nearby, ranging from local food to something more "gourmet". On a 10 minute drive you will find the usual suspects, Burger King, Dennis, Subway among others.
The staff on the hotel is very nice and try to help you as best as they can, but take a deep breath while doing your checking it will take a while.
The facilities are what you could describe with "Plain and Normal" so don't spec anything more in your room than the bed, a tv and towel, your are getting what you paid for, although they have a nice poll.
There are only double bed rooms or a king sized bed ones, so carefully thing how an uneven group will sleep before doing the reservation.

Boa

They cancelled our reservation without telling us, when we arrived we had no place to sleep because the hotel was full. The receptionist just laughed and told us sorry it was cancelled at 2:30

Bom.

УЖАС! Воды горячей нет, полотенца рваные, кондиционер шумный, звукоизоляции никакой. Отель стоит на дороге, рядом рок-кафе с ежедневными рок-дискотеками до 5 утра.

The hotel had the nicest staff I had ever met. If we needed help the hotel staff would go out of their way to help us. Hotel is close to the beach and there's always a ride available. Hotel is protected by security 24hours a day. Felt very safe and welcomed. The breakfast was awesome and the pool was beautiful. There's nice restaraunts right across the street next to two markets and a gift shop. I would recommend this hotel for the price.

Cool stay. The night life was good. Came for semana santa , there were lots of tourist so the beach was full and active. Nice stay overall

Hotel bom, transporte até a praia. Funcionários atenciosos.