TownePlace Suites by Marriott El Paso Airport

Muy bien el desayuno y el cafe

Las instalaciones limpias y muy cómodas, y el personal del hotel muy amable

Booked through Priceline and both Priceline and the hotel confirmed our stay through the correct date at check-in. The night before our flight home, we returned to find all of our belongings removed from the room—no call, no warning, nothing.

Staff claimed our reservation ended two days earlier, yet somehow didn’t notice we were still occupying the room? Instead of fixing the issue, they were more focused on proving Priceline was wrong.

Assistant General Manager Ms. Marin was contacted and made us feel like freeloaders, when in reality we had a legitimate, confirmed booking.

After over two hours of back-and-forth, they refused to honor the reservation, leaving us scrambling for another hotel at a higher price.

Polite on the surface, but dismissive and unwilling to help when it actually mattered. Would not recommend.

We stayed here for 1 month as my husband was on a temporary duty assignment. It was quiet and we had no problems. The staff were very nice. The rooms are what you would expect and are in good shape. Not much outside noise and lots of things close by. Restaurants are in walking distance.

Very clean, very comfortable bed. Breakfast and staff were very nice and friendly.

It was nice and clean!

The front office person was awesome. However beyond that this is how it went:

Checked into a room and had to move to another one in the 3rd floor because the television did not work.

Had a dog for the visit. I have never stayed at a hotel where the pet fee was over $100.00. I had to catch a plane the next morning so was unable to deal with it then but then see three credit card charges. One for the stay, one for the dog, and one was $20 (no idea). When I called to complain I was told the dog fee would be removed. I later saw the $20 was removed but now the other $123 and another for 140.

I will never stay at another Marriott. Horrible.

We liked how clean and nice the place was. The breakfast and service is really good. And the rooms were lovely. We appreciate the hotel and would come back if we had the chance.

Great

The hotel itself is a pleasant place—conveniently located near the airport, but far enough away that traffic noise is not an issue. My room was clean and comfortably cool, which was much appreciated on a 100-degree day.

However, my check-in experience was less positive. When I arrived, I was told I had used mobile check-in, though I later learned that this feature is not set up at this property. While not a major issue, it caused some confusion for the front desk clerk, who then asked the Assistant Manager, Dora, to help. She checked me in and provided a key.

Unfortunately, the first key did not work. I returned to the desk for a replacement, but the second key also failed. When I asked to see a manager, Dora eventually came out, walked quickly toward the room, and indicated that I could follow if I wished. Later, she returned to the desk, said her key worked, and handed it to me without much explanation.

At that point, I shared that I was tired from a long day of travel and frustrated by the situation. I asked how the hotel might address the inconvenience. Dora replied, “What do you want me to do?” I suggested waiving the parking fee, which she agreed to, though her tone left me feeling that my concerns were not taken seriously. When I reminded her I was a Bonvoy member, she acknowledged it by saying, “Yes. Silver,” in a way that felt dismissive.

I understand that Silver status is the entry tier, but at other Marriott properties, I have always been greeted warmly regardless of status. This was the first time I felt that my loyalty—and my business—were not particularly valued

Good location for our trip, pool was nice and cold, and good sized room

Located very close to the airport. Convenient to stay here after a late arrival. Breakfast was okay. The pool is nice and cold, which feels refreshing in the scorching summer El Paso sunshine. It’s also conveniently located near a major highway.

There was no hot water whether you showered early in the morning or late at night. Housekeeping brought clean towels once in 6 days and did no cleaning whatsoever. Elevator floors were filthy.

Todo bien en general

Proximity to airport and Cielo Vista

Our stay at this hotel in El Paso has been absolutely amazing, and it’s all thanks to Janeth, Kim, and Alexcis. These three went above and beyond to make us feel welcomed, taken care of, and right at home. Their professionalism, friendliness, and attention to detail are top-tier. If they’re not already in management, the leadership team needs to start training them for it immediately—they’re that good.

If you’re coming to El Paso, stay at this hotel and definitely ask for Janeth, Kim, or Alexcis. They’ll make your stay unforgettable. Thank you all for the incredible service!