Boro Hotel

Hotels
8.8 (1240 reviews)
38-28 27th Street , Queens , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great views
Comfortable beds
Friendly staff
Good value for New York
Cons:
Limited coffee availability in the mornings
Basic hotel features

Categories

Cleanliness
8.81
Rooms were cleaned daily and maintained well.
Service
8.98
Staff was very helpful and friendly.
Location
9.12
Great location with beautiful views of Manhattan.
Room Quality
8.57
Rooms are spacious and well-designed, with good amenities.
Amenities
8.5
Basic amenities available; some aspects could be improved.
Value for Money
8.66
Good value for New York standards despite expensive food.
Food and Beverage
8.91
Recommended food with great cocktails.
Overall Experience
8.88
Overall enjoyable experience; highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:33

Property Description

Private Lobby Terrace
Enjoy a unique stay at Boro Hotel in Long Island City with a private lobby terrace for relaxation and stunning views of the city skyline.

Modern Guest Rooms with Views
Indulge in the breathtaking views of Long Island City or the Manhattan skyline from our modern guest rooms featuring large windows, hardwood floors, and custom furnishings.

Convenient Amenities
Experience comfort with air-conditioned rooms, brightly-lit bathrooms with bathrobes and hairdryers, and convenient services like a 24-hour front desk and luggage storage.

Book your stay at Boro Hotel now and immerse yourself in the vibrant city life of Long Island City, just minutes away from Manhattan.

Important information:

Please note, guests must be at least 21 years or older to check in.

Please note, the service fee includes the following: - Unlimited calls within the US - Lobby coffee hour from 6:00 - 7:00 - Wine Hour from 17:00 - 18:00 - In-room bottled water - Seasonal rooftop access - Access to 24-hour fitness center - Luggage storage - Shipped package handling and storage (restrictions apply)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 78.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular
  • Entrance Door Width: 140
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 1240 reviews
Cleanliness: 8.81
Service: 8.98
Location: 9.12
Room Quality: 8.57
Amenities: 8.5
Value for Money: 8.66
Food and Beverage: 8.91
Overall Experience: 8.88
J
Jan • couple • cz
6
It was ok, but will likely not choose it next time.
Pros:

Fairly good hotel with nice city view if you have room to the right direction to the water. As a surprise, nobody told us about cleaning upon request. When we requested nobody clean it anyway. Upon escalation, they have clean the room in the evening.

Cons:

Cleaning the room upon request only. Nobody told us at check in. It was a real surprise for the hotel that is not seen as budget hotel.

2026-07-17 • via Nuitee
A
Asia • extended_group • us
10
2026-07-16 • via Nuitee
L
lumoreno • couple • co
9
Pros:

La vista y lo grande que eran las habitaciones

Cons:

No habían buenos parqueos

2026-07-16 • via Nuitee
S
Shanice • couple • us
9
2026-07-14 • via Nuitee
D
Demetris • couple • us
10
2026-07-14 • via Nuitee
N
Nicole • couple • us
7
2026-07-13 • via Nuitee
S
stephen • solo_traveller • us
8
2026-07-12 • via Nuitee
D
Diane • couple • us
9
2026-07-10 • via Nuitee
U
U7214LHjamieh • Family
8
Nice stay
Pros:

Hotel is great. Rooms were clean and nice. Great views. The location was not great -- pretty dirty area and not a lot to do or nice restaurants, but subway was close. Beebe's Restaurant staff were AMAZING. We had a really nice time here.

2026-07-07 • via Tripadvisor
A
Andrew • solo_traveller • au
9
Pros:

Easy. Comfy. No problems!

Cons:

Nothing

2026-07-06 • via Nuitee
A
Argyris • solo_traveller • gr
10
2026-07-05 • via Nuitee
G
Gary • solo_traveller • gb
10
Pros:

Fantastic views. Easy and quick subway links. Safe neighborhood with shops and bar.

2026-07-05 • via Nuitee
L
Leigh • couple • vn
7
Pros:

The main thing was the view, with a corner Manhattan view room. Gorgeous! Worth the money. Staff was helpful, the hotel in general is well designed and run with a good restaurant, bar, and cafe. They provided us with a mini-fridge because we asked ahead of time, but apparently, this is not standard in rooms. Bathroom was nice and large.

Convenient location to explore Queens, LIC, and hop on a train/subway to Manhattan or Brooklyn.

Cons:

Our room was a deluxe, but it didn't have almost any furniture. The room was quite big with a large balcony, but there was no furniture to sit on. We could only sit on the bed and one really uncomfortable hard wooden chair. Quite disappointing that there wasn't even a sitting area or a way to sit on the balcony, and most of the room was just empty floor.

We also didn't have our roomed cleaned for two days until we requested, and there was no explanation for this (we weren't advised to request room cleaning). However, the rest of the time we were there was adequately scheduled cleaning.

2026-07-04 • via Nuitee
M
Markus • family_with_children • de
10
2026-07-03 • via Nuitee
P
Paul • couple • ae
10
A great place to stay with fantastic staff and superb views of the Manhattan skyline. Make sure to ask for a high floor.
Pros:

The austere industrial look is very well done. And if you have a room facing Manhattan, the views are fantastic. All that and the staff are also great. The place to stay in north Queens.

Cons:

Not a thing.

2026-07-01 • via Nuitee
M
Maya • couple • gb
10
2026-07-01 • via Nuitee
L
Laura • family_with_children • de
10
2026-06-30 • via Nuitee
S
Sandra • couple • us
5
Pros:

The entrance

Cons:

The bed squeaks like crazy, the heat make noises all night, no rug, only 1 chair in the room, no fridge.

2026-06-26 • via Nuitee
A
Aussiedogg • Family • Montverde, Lake County, Florida
8
I was visiting family in the area.
Pros:

The boutique hotel is in a good location. It's very clean. The bars are nice especially the roof top and the restaurant has great food. There is a small basement gym that has a treadmill, elliptical, some weights and a universal weight machine.
I would recommend bath robes in the rooms as well as coffee or tea machines in the rooms. It's nice not to have to go to the lobby for coffee in the morning. The hotel has coffee service until 9am, however I think there should at least be coffee available in your room as well.

2026-06-25 • via Tripadvisor
M
Melissa • family_with_children • us
7
Amazing views, but needs better room cleaning
Pros:

Great views from the balcony and hotel restaurant was amazing!

Cons:

Dirty shower with clumps of hair, I don’t think anyone cleaned it. For almost 500 a night, I expected it to be clean. Shower handle is also loose so water only stayed on super hot

2026-06-25 • via Nuitee