Boro Hotel

Hotels
8.8 (1061 reviews)
38-28 27th Street , Queens , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great views
Comfortable beds
Friendly staff
Good value for New York
Cons:
Limited coffee availability in the mornings
Basic hotel features

Categories

Cleanliness
8.81
Rooms were cleaned daily and maintained well.
Service
8.98
Staff was very helpful and friendly.
Location
9.12
Great location with beautiful views of Manhattan.
Room Quality
8.57
Rooms are spacious and well-designed, with good amenities.
Amenities
8.5
Basic amenities available; some aspects could be improved.
Value for Money
8.66
Good value for New York standards despite expensive food.
Food and Beverage
8.91
Recommended food with great cocktails.
Overall Experience
8.88
Overall enjoyable experience; highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:33

Property Description

Private Lobby Terrace
Enjoy a unique stay at Boro Hotel in Long Island City with a private lobby terrace for relaxation and stunning views of the city skyline.

Modern Guest Rooms with Views
Indulge in the breathtaking views of Long Island City or the Manhattan skyline from our modern guest rooms featuring large windows, hardwood floors, and custom furnishings.

Convenient Amenities
Experience comfort with air-conditioned rooms, brightly-lit bathrooms with bathrobes and hairdryers, and convenient services like a 24-hour front desk and luggage storage.

Book your stay at Boro Hotel now and immerse yourself in the vibrant city life of Long Island City, just minutes away from Manhattan.

Important information:

Please note, guests must be at least 21 years or older to check in.

Please note, the service fee includes the following: - Unlimited calls within the US - Lobby coffee hour from 6:00 - 7:00 - Wine Hour from 17:00 - 18:00 - In-room bottled water - Seasonal rooftop access - Access to 24-hour fitness center - Luggage storage - Shipped package handling and storage (restrictions apply)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 78.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular
  • Entrance Door Width: 140
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 1061 reviews
Cleanliness: 8.81
Service: 8.98
Location: 9.12
Room Quality: 8.57
Amenities: 8.5
Value for Money: 8.66
Food and Beverage: 8.91
Overall Experience: 8.88
J
Jones • couple • us
1
2026-02-13 • via Nuitee
R
Ronald • couple • us
9
It was a relaxing and comfortable stay
Pros:

Price and location

Cons:

There was dust in my room and the front of the hotel was unkept

2026-02-10 • via Nuitee
B
Brandi • couple • us
1
NO HEAT IN THE ROOM!! THE ISSUE WAS NEVER RESOLVED
Pros:

The location was perfect for where we were going.

Cons:

Heating conditions.

2026-02-10 • via Nuitee
R
Rinat • couple • il
1
2026-01-31 • via Nuitee
L
Lukas • extended_group • de
9
2026-01-29 • via Nuitee
B
Brigitta • solo_traveller • ca
10
2026-01-28 • via Nuitee
G
Gustavo • couple • us
10
2026-01-28 • via Nuitee
N
Naoum Fares • solo_traveller • us
9
2026-01-26 • via Nuitee
R
Riccardo • couple • it
7
Impossibile riposare bene la notte senza tappi per le orecchie
Pros:

Dimensioni della camera

Cons:

Rumore continuo dell impianto di ventilazione al piano terra

2026-01-25 • via Nuitee
E
Eric • family_with_children • us
10
Pros:

Rooms are small, but clean and nice views

2026-01-25 • via Nuitee
2
255zairas • Business • San Antonio, Texas
10
Warm, comfortable, and beautiful
Pros:

Beautiful and cozy rooms, gorgeous stunning views, but the service is what took this boutique hotel to the next level. Master level hospitality.

2026-01-23 • via Tripadvisor
C
Caroline • solo_traveller • gb
8
Modern, mid-price, good base hotel in Queens
Pros:

Large room, with good bathroom. Short walk to the metro. Area did feel safe once got one's bearings. Pleasant area downstairs to read, wait or buy breakfast. Very modern hipster vibe.

Cons:

Room a bit sparse. Did obtain a kettle when requested. Had to book in to have one's room serviced. Rarely saw any staff. View of Manhatten a bit disappointing when had paid extra for a room with a view and staying 5 nights.

2026-01-23 • via Nuitee
T
teria • couple • us
6
Cons:

The room was very cold and the hotel did not accommodate properly . We were very uncomfortable and the room never heated up on a 15 degree nyc night .

2026-01-22 • via Nuitee
B
BradleyPSmith1 • Family • Cleveland, Ohio
10
Outstanding stay at the Boro.
Pros:

This review could go on for many pages. Our daughter was married on January 18th and our out of town guests stayed at the Boro Hotel for the weekend. It was nothing short of a fantastic experience. Starting several weeks back, we booked a block of rooms with Michelle, the General Manager, along with a "bar takeover" welcome party with Nick. The execution was flawless. The rooms were clean, and the beds very comfortable. Many of our guests dined at Beebe's Restaurant at the Boro and were very happy with every aspect of their dining experiences. The "bar takeover" party allowed us to utilize the bar and adjacent space to host a gathering for the wedding party and out of town guests totaling 50 people. Beebe's served hot appetizers (mozzarella sticks, Pepperoni chips, and Wings), along with several different pizzas, all of which were amazing. It was a great event. The complementary coffee and wine in the morning and evening respectively were a real hit as well. We would not have changed a thing about our stay. Even the parking at the LAZ lot on 39th Avenue and 1st Street worked out pretty well. It is a 5 minute walk from the hotel and provided a very safe and secure place to park our vehicles for those brave enough to drive into the city.
All of this was a byproduct of Michelle's great attention and dedication to details that is the ethos of the Boro staff members. We will be sure to return to the Boro every time we visit our daughter and son-in-law in NYC. Truly an exceptional experience.

2026-01-21 • via Tripadvisor
G
Gianluca • family_with_children • us
9
2026-01-20 • via Nuitee
D
Doodly • couple • us
10
Perfect
Pros:

Everything

Cons:

Anything

2026-01-20 • via Nuitee
L
laura • extended_group • it
8
Molto piacevole
Pros:

La posizione perfetta per visitare New York. Metropolitana a 100 metri diretta a Manhattan

Cons:

Scarsa pulizia del pavimento in camera.

2026-01-20 • via Nuitee
J
Jeffries • couple • us
7
2026-01-20 • via Nuitee
M
Marta • family_with_children • pl
9
2026-01-19 • via Nuitee
P
Piper • family_with_children • us
7
Minimalist, clean, spacious room
Pros:

The room was fairly large and clean and they left us extra towels in the room which was super convenient. It was convenient to public transportation and the rooftop was lovely, as well as the food from the restaurant.

Cons:

There are no plugs near the bed to charge your phone and you had to get out of bed to turn the lights off. The room's HVAC didn't work correctly so even though we set the temperature, it never got cool. Also the room could have used one more chair to sit/put luggage on as it was pretty sparse. It was also very $$$ for the area and what you get in the room.

2026-01-19 • via Nuitee