Hotel Fenix

Hotels
8.7 (203 reviews)
4a Avenida Norte, 19 , Tapachula , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable amenities
Clean spaces
Cons:
Issues with cleanliness
Noisy room conditions
Minor maintenance problems

Categories

Cleanliness
8.19
Some concerns about cleanliness due to reported cockroaches at night.
Service
9.16
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
9.2
Consistently praised for its excellent location.
Room Quality
8.15
Mentioned comfort issues related to noisy beds.
Amenities
8.68
Positive feedback on facilities like pools and gardens.
Value for Money
8.64
Overall value reflects well, despite some minor issues.
Food and Beverage
8.69
Food was appreciated with some positive comments on meals.
Overall Experience
8.86
Mixed sentiments but overall satisfactory experiences reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:52

Property Description

Central Location
Located just 1 block from Tapachula's Central Park, Hotel Fenix offers convenience and easy access to the heart of the city.

Comfortable Rooms
Each room at Hotel Fenix features air conditioning, cable TV, a safe, and a private bathroom with toiletries, ensuring a comfortable stay for all guests.

Convenient Amenities
Guests can enjoy the convenience of a bar, restaurant, 24-hour reception, free Wi-Fi, free parking, room service, and vending machines for drinks and snacks.

Ready to experience comfort and convenience at Hotel Fenix? Book your stay now!

Important information:

The property will deny access to the reservation if the guest does not provide a photo identification that matches with the credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TAP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for MXN 105.93 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 203 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.86
A
alecio • family_with_children • gt
10
2026-03-10 • via Nuitee
L
lesly • solo_traveller • gt
9
2026-03-09 • via Nuitee
M
Mike • family_with_children • gt
10
2026-03-06 • via Nuitee
J
Jorge • family_with_children • mx
9
2026-02-14 • via Nuitee
O
Ochoa • solo_traveller • gt
8
2026-02-13 • via Nuitee
M
Mike • family_with_children • gt
10
Satisfecho
Pros:

Comodo,Traquilo, limpio y se puede descansar muy bien sin ruidos todo traquilo y accesible a tiendas y parque central

2026-01-30 • via Nuitee
M
Mike • family_with_children • gt
10
2026-01-30 • via Nuitee
N
Nancy • couple • gt
7
Bien
Pros:

Ubicación

Cons:

Las camas son incómodas y mucha humedad en insectos en la habitación

2026-01-22 • via Nuitee
F
Flor • couple • gt
10
2026-01-19 • via Nuitee
D
Diana • couple • gt
10
Cómodo y amigable
Pros:

Muy buena ubicación, atención y bastante completo, muy buena la relación calidad precio, en definitiva uno de mis hospedajes favoritos en Tapachula.

Cons:

Quizá no exactamente que no me guste, pero quizá una piscina

2026-01-19 • via Nuitee
L
Luís • family_with_children • gt
4
Pros:

La ubicación muy buena

Cons:

Las habitaciones muy mal el aire acondicionado de ventana y tenía un ruido súper feo

2026-01-19 • via Nuitee
J
Jayron Eduardo • family_with_children • gt
10
Pros:

Su ubicación

Cons:

Que me hayan aprobado una extensión de una cama pero no cumpliero

2026-01-19 • via Nuitee
D
David Alejandro • extended_group • gt
10
Muy buena estancia, cama cómoda
Pros:

Excelente ubicación

Cons:

Podrían mejorar con el jabón de baño

2026-01-19 • via Nuitee
S
Susi Stephania • extended_group • gt
8
2026-01-19 • via Nuitee
S
Susi • couple • gt
6
2026-01-19 • via Nuitee
E
Erick • extended_group • gt
8
Pros:

Bueno

2026-01-18 • via Nuitee
I
Iram • couple • us
10
Muy bonito deben mejorar
Pros:

La ubicación es muy buena pero deberían hacerlo más acogedor tener más atención en qie halla shampoo

Cons:

Las paredes tenían humedad

2026-01-18 • via Nuitee
R
Romualdo • family_with_children • gt
10
2026-01-10 • via Nuitee
S
Sandra • family_with_children • gt
10
Descanso y confort
Pros:

Excelentw

Cons:

Todo fue muy bueno

2026-01-10 • via Nuitee
G
Gregorio Rafael • family_with_children • mx
10
Pros:

Las instalaciones

Cons:

Todo.bien.

2026-01-09 • via Nuitee