Commander Hotel & Suites

Todo muy limpio, muy buena ubicacion

Great location. Amazing staff.

First time at this hotel and it had 100% exceeded my expectations from the friendly staff at counter upon check-in to the house keepers and engineer's.
The room was specious and clean. The ocean view was the best.
The only thing I would recommend when sitting on the outside deck is for other customers not to smoke pot other then that the stay was 100%.

Great location… had a nice balcony facing the ocean and was able
To watch air show from there when they practiced.
Staff were friendly and attentive.

The handicap accessible room and pool were perfect for my mom. All of the employees were very friendly and helpful

Location

The location was great. Room size was perfect. We loved the big balconies at our Cabana suite.

Room size. Very clean bathroom. Balcony was very large and was great.

The location was fantastic for the OC airshow. We also enjoyed the cafe although a little pricey.

Being right on the boardwalk nearly dead center for the air show.

The location and the room setup.

It is a great location!

Location to boardwalk

I booked a stay at the commander beach house hotel this past weekend check in was June 12th at 4pm and I was only there until Sunday I got there after 4 it was actually after 5pm when I was trying to check in so about an hour and half after the check in time my room was not ready and the rude check in lady was not helpful an had no idea when it would be ready she then told me I had to pay for parking ( 20 dollars A DAY ) when that doesn't state it any where on the website that I had to pay for parking then I said after my room is not ready you still want me to pay for parking she laughed at me that really was so unprofessional and made me very uncomfortable the guy beside her told to just comp my parking but he said it in a really rude way. I walked away to go back to hang my parking sign up and then walked around for another hour and a half because I was told I would get a call as soon as my room was ready it's not almost 7 and still no call I go back and we speak to a different person they again give us such a generic answer no idea when our room would be ready made no eye contact with us its AFTER 7pm we are only there for 2 nights my boyfriend had to start snapping for someone to start taking us serious finally someone comes over and saids they gave us a small upgrade to get us in a room now and I don't believe that for a second because the room the put us in was the room I booked so im confused I don't like how not to mention your check in area was covered in flies your staff is rude and not helpful I wasted a whole day if I checked out after 11 you would definitely charged me is how is it acceptable for my room to be almost 3 hours Late? I DO NOT RECOMMEND THIS PLACE THEY DONT CARE. and I was not the only ones who where experiencing this so many people where going off in the lobby.

Could not check in early like most hotels. Front desk staff was average at best. But for a small room the beds were comfortable. Location was good and near the board walk. Cleaning staff at beach house were the big reason THAT I did not give it a lesser review.

I get into town around 0700. I spent the day on the beach soaking in the sun and watching the practice for the air show this weekend. At 1430 there is a brief break in the practice and they announced the Thunderbirds will be coming back out at 1500. With the hotel behind me, I decided to walk over and see if my room is available to get that knocked out of the way as most hotels allow you to check in early. I got into the office area and the lady called me up to the counter. I could barely hear her as she talked way too quiet. Unfortunately my room wasn't ready and she took my information and would call me when my room became available. No problem, it is early and I'll go back out to the air show practice. She did offer to get me parking but told me it's $20 a day to park. Like really? Y'all don't offer free parking for your guest. Thanks but no thanks I'm parked in a free public spot next to the hotel so I'm good.
The practice ended after 1600 and still no phone call. I gave it until 1700 and walked back into the hotel to check on the room thinking maybe shift change or they forgot. I walked into the lobby of the hotel and noticed the same staff. I also noticed the lobby looked like the circus was in town and Barney was trying to hump the elephant again. From listening into conversations, I'm hearing a lot of ticked off people. I get in line and I hear guest after guest being told their rooms aren't ready. Like you all have 5 hours between check out and check in, something you do every day, how is no one's room ready.
The person in front of me got a room but the air conditioner is broken. The gentleman at the counter was trying to find them another room. He eventually found one but told them they would have to pay more for the room plus parking. Really? They should have been upgraded for free for the inconvenience.
I get called up to the counter by the same quiet lady. Same story, room not ready. Like how is it not ready? She couldn't answer? I asked how long will it be? Again couldn't answer. Like I paid for a room and I paid to be able to access that room at the check in time. I told her this was unacceptable. At this point, myself and all the other guest waiting are fired up and raising heck. I asked for the corporate number so I could file a complaint because we should get some kind of refund since the service we paid for isn't being met. Again she couldn't even get that for us.
Remember that couple in front of me, we're already 15-20 minutes past the time of them getting a new room but are still awaiting new key cards.
Additional guest are arriving and being called up and all being told the same thing.
We're all being attacked by these damn pesky flies while we wait.
Finally another counter agent asked me if I'm being help. So here we go. I said well this lady right here is about as useless as an empty Cheeto bag, can you get us into our damn rooms that we paid for. He gets on the radio and after 15 minutes he finally gets me into a room. Would you think he would provide instructions how to get there? Nope had to figure that out on my own. But he did get us the number for corporate which I will be getting a hold of next week.
I'm in the room. I will say it's spacious and nice to a point. The floor looks like a dog drug their butt across it for a good scratch. There is a TV but no TV channels. You need to connect it to the wifi. Guess what's not working, yep the freaking wifi. I had to stand on the dresser thing to access the air conditioner to turn it on. The fridge stinks like booze and nasty seafood and could use a cleaning. The floors are paper thin, had to listen to the guest above me stomping on the floors all damn night long.