Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Cons:
Cleanliness issues
Slow service during busy times
Inconsistent room features

Categories

Cleanliness
7.76
Issues with shower sealing and hallway cleanliness noted in multiple reviews, affecting overall perception.
Service
9.23
Staff were described as friendly and helpful across multiple reviews.
Location
9.27
Great location close to the tube, providing convenience for guests.
Room Quality
8.72
Spacious rooms were mentioned, but some issues with room layout and shower noted.
Amenities
8.75
Good amenities including free snacks and breakfast, but some complaints about service accessibility.
Value for Money
8.71
Generally considered good value for money based on room quality and amenities.
Food and Beverage
8.26
Breakfast was praised, although evening snacks were criticized for being sparse.
Overall Experience
8.93
Overall satisfaction was notable despite some issues, reflecting positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:30

Property Description

Luxurious Accommodation and Exclusive Services

The Level at Melia White House, a historic Grade II listed property in central London, offers a unique and high-end experience. Each stylish room is equipped with modern amenities and a personalized touch, ensuring a comfortable stay.

Premium Benefits and Personalized Experiences

Guests can indulge in spa treatments in-room, personal trainer sessions, and exclusive Lounge access with complimentary breakfast and evening tapas. The hotel caters to the needs of every guest, providing a luxurious and tailored experience.

Dining Excellence and Prime Location

The on-site bar and restaurant offer a Mediterranean-influenced menu for all-day dining, complemented by a variety of beverages. Situated near Regent's Park and London Zoo, the hotel is conveniently located for both leisure and business travelers.

Experience luxury and personalized service at The Level at Melia White House - book your stay now for an unforgettable London getaway.

Important information:

Please note that the card used to make the booking has to be present upon arrival.

All day dining is served from midday to 22:30 every day.

All cots are subject to availability.

When booking 9 rooms or more, different policies and additional supplements may apply

Breakfast: Monday to Friday, 7:00 a.m. to 10:30 a.m.; Saturdays and Sundays, from 07:00 to 11:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 35 per day.

Location

Guest Reviews

8.7
Based on 824 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.93
J
Jane • couple • gb
5
Great service would have made a huge difference
Pros:

Great location for our event.

Cons:

Room was pokey, very noisy (zero sound-proofing) with an impossible to temperature regulate shower that leaked all over the floor (obviously a historical problem as part of the door frame had rotted so badly it had been replaced).

Shockingly bad lighting in the tiny shower room, no magnifying mirror.

Service was mixed. Main reception was lovely with a charming Australian man but we were actually, because we’d booked an expensive room, led to the ‘five star experience’ at ‘The Level’ reception where the woman who checked us in was very surly. It really doesn’t matter if there is free cheap Cava on offer if the receptionist treats you like a pain, having a chat with other staff members before turning her attention to us.

Five star experience? Definitely not.

2026-05-15 • via Nuitee
S
Steven • solo_traveller • be
9
Heel aangenaam verblijf!
Pros:

The Level is een geweldige plek om 's avonds te bekomen van de drukke stad, en met een lekker hapje te relaxen.

Cons:

Veel lawaai in de buurt (Londen, te verwachten), tapijten in de hal zijn aan een opfrisbeurt toe

2026-05-15 • via Nuitee
T
Thomas • solo_traveller • au
9
Excellent hotel, great breakfast with Spanish food. Lots of amenities which I didn’t try due to work
Pros:

Excellent location next to Regents Park with a Spanish flavour throughout

Cons:

The fridge has glass door so the light stays on all night illuminating the room

2026-05-14 • via Nuitee
L
Lena • solo_traveller • is
10
2026-05-11 • via Nuitee
T
Thierry • couple • br
10
2026-05-10 • via Nuitee
C
Carlos Fraginals • solo_traveller • us
7
HABITACION DEFICIENTE
Pros:

Buena ubicacion. Personal amable

Cons:

La habitacion tiene muchos problemas:
El baño huele mal.
La ducha se filtra hacia la habitacion y se moja hasta el piso de la cama.
El lavamanos medio tupido.
El aire acondicionado se apaga solo.
El sofa y butaca muy bajos e incomodos.
No hay closet para la ropa.
Las batas de baño super pequeñas.
No reponen el edulcorante para cafe..ni agua
No hay toallero en la ducha.

2026-05-10 • via Nuitee
L
Lisa Kyra • solo_traveller • ae
8
Pros:

Location and cleaning are excellent

Cons:

Call lines were not always answered

2026-05-09 • via Nuitee
G
Geoffroy • family_with_children • ca
8
Hotel avec de belles prestation et bien situé
Pros:

Petit déjeuner pléthorique, personnel super agréable, le snack gratuit de 17h a 18h

Cons:

Propreté et entretien des équipements, moquette salle dans les couloir, douche bouchée odeur egout dans le lavabo, pas a la hauteur d'un 5 etoiles.

2026-05-06 • via Nuitee
S
Sabine • family_with_children • nl
3
Hotel komt afspraken niet na
Pros:

De ontvangst (bij The Level) was goed. De extra faciliteiten bij The Level de eerste twee dagen ook.

Cons:

Door een stroomstoring waren de extra faciliteiten (The Level) vanaf dag 3 niet te gebruiken. Her gehele hotel moest ontbijten in een kerk aan de overkant van de straat, niet te doen! Veel te weinig capaciteit, veel te druk.
We zouden een compensatie ontvangen voor het niet kunnen gebruiken van The Level faciliteiten en voor het ontbijten dat we ergens anders hebben gedaan, tot op heden niets ontvangen! Zo teleurstellend. Dit hotel komt de afspraken niet na.

2026-05-06 • via Nuitee
A
Andrew • solo_traveller • gb
9
Absolutely wonderful experience
Pros:

Breakfast was superb in the LEVEL lounge with an excellent choice available. The room was clean and of a comfortable size. The staff at the hotel were welcoming and extremely helpful.

2026-05-03 • via Nuitee
K
KRESIMON • couple • de
10
2026-05-03 • via Nuitee
C
Cameron • couple • gb
10
First class
Pros:

We have stayed here twice now excellent service and facilities our favourite London hotel

Cons:

Can’t think of anything

2026-04-29 • via Nuitee
M
Marta • family_with_children • es
10
Magnífico alojamiento en Londres
Pros:

Todo. Personal del hotel encantador, tanto en el restaurante Arado, como en el lounge. Merece especial mención el trato de Juan Salazar, haciendo cada momento especial.

Cons:

Nada

2026-04-28 • via Nuitee
• family_with_children • zw
8
2026-04-28 • via Nuitee
P
Pierre • solo_traveller • ch
10
A very pleasant one night stay
Pros:

The room was spacious, very well equipped and the bed was very comfortable

Cons:

Nothing

2026-04-28 • via Nuitee
L
Luisa • family_with_children • gb
10
2026-04-27 • via Nuitee
S
soner • family_with_children • tr
10
2026-04-26 • via Nuitee
M
Mario • extended_group • nl
8
great stay, will be back
Pros:

excellent breakfast

Cons:

slightly bigger rooms

2026-04-24 • via Nuitee
G
geoffrey • solo_traveller • gb
10
2026-04-24 • via Nuitee
A
Anna • solo_traveller • gb
10
Enjoyed our stay! Will come back
Pros:

One of the best hotels we ever stayed in London. Beautiful and large room, excellent breakfast, super central location. Everything is truly perfect.

2026-04-22 • via Nuitee