CROWN PRINCE Hotel Surabaya Managed by Midtown Indonesia

Hotels
Jl. Basuki Rahmat no. 123-127 , Surabaya , ID

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Hotel described as clean
Friendly and helpful staff; management responsive
Central location near Tunjungan/Tungunjan mall
Good, varied breakfast and on-site restaurant/coffee
Suitable for short stays; quiet rooms in some reports
Swimming pool refreshing (though size varies)
Cons:
Uncomfortable bed and worn mattress/frame
Air conditioning not adjustable or too weak in several rooms
Small pool (reported by some guests)
Limited parking and slow valet; escalator outages causing queues
Weak shower pressure on high floors; no common microwave available
Occasional hygiene issues (hair on pillow)
Staff training / service consistency concerns
Finishing/room fit-out issues reported

Categories

Cleanliness
8.5
Multiple reviewers commented that the hotel is clean («C'est propre», «Alles schoon»). A minor hygiene issue was noted (hair on a pillow) but overall cleanliness is consistently praised.
Service
8.2
Staff are repeatedly described as friendly and helpful and management resolved an incident quickly, but some comments mention lack of training and slow valet/long queues, so service is generally good with operational weaknesses.
Location
8.5
Location is a clear strength: central, close to Tunjungan/Tungunjan shopping mall and easy access to the city — consistently noted as very convenient.
Room Quality
6.4
Multiple negative points: uncomfortable bed/frame and mattress in need of update, air conditioning not functioning properly or too weak, weak shower on high floors, and occasional issues with pillows — room comfort is below average.
Amenities
7
Mixed amenities: breakfast variety and on-site restaurant are positives, but the pool was described as small, parking and escalator availability caused queues, and guests requested a shared microwave — amenities are adequate but with limitations.
Value for Money
7.8
Not explicitly mentioned in reviews; set to the target overall rating as a baseline assessment for value.
Food and Beverage
8.1
Breakfast received strong positive comments (good, lots of variety) and the on-site restaurant/coffee was praised — food and beverage offerings are a hotel strength.
Overall Experience
7.9
Overall travellers found the hotel suitable for short stays: clean, centrally located and with friendly staff, but comfort issues (bed, AC), limited amenities (parking/escalators) and small pool reduce the experience slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-13 11:00

Property Description

Luxurious Accommodation
Crown Prince Hotel in Surabaya offers elegant rooms equipped with modern amenities such as flat-screen TVs, air conditioning, and private bathrooms. Relax in comfort and style during your stay.

Delicious Dining Options
Indulge in a variety of culinary delights at the hotel's buffet and a la carte restaurants. Enjoy a delightful dining experience with a range of dishes to suit every palate.

Convenient Location
Located just a short walk from Tunjungan Plaza and close to various landmarks, Crown Prince Hotel provides easy access to popular attractions. Explore the city with ease and make the most of your visit.

Experience luxury, convenience, and exceptional service at Crown Prince Hotel. Book your stay now and make unforgettable memories.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

Cleanliness: 8.5
Service: 8.2
Location: 8.5
Room Quality: 6.4
Amenities: 7
Value for Money: 7.8
Food and Beverage: 8.1
Overall Experience: 7.9
D
daisy • family_with_children • nl
7
Oké verblijf
Pros:

Centraal geleden accomodatie. Prima prijs verhouding voor wat je krijgt. Zwembad is oké. En de saté was goed.

Cons:

De douche moet goed schoon worden gemaakt. Veel schimmel plekken. Her en der in de kamers zijn er beschadigingen. Zo waren de randen van bed bed scherp doordat het kapot was. In het zwembad lagen ook enkele tegels los of zie je dat het voegsel eruit is waardoor dit in de aankomende periode los zal laten.

2026-08-14 • via Nuitee
N
Nadia • solo_traveller • ch
10
2026-08-12 • via Nuitee
G
Georgi • couple • nl
8
2026-07-23 • via Nuitee
N
Nur Aisi • solo_traveller • id
10
Pros:

pelayanannya bagus, petugasnya ramah, rekomendasi pokoknya

2026-06-16 • via Nuitee
I
Ilaria • couple • it
8
2026-06-15 • via Nuitee
K
Kemmelings • couple • nl
8
2026-06-13 • via Nuitee
K
Kunto • solo_traveller • id
8
2026-06-07 • via Nuitee
D
Denise • family_with_children • nl
8
2026-06-05 • via Nuitee
G
Gina • couple • au
9
2026-05-28 • via Nuitee
T
Thomas • solo_traveller • de
7
2026-05-27 • via Nuitee
S
Subramaniam • solo_traveller • my
3
Not worth a 4 Star
Pros:

Location
Price
Kids drawing corner

Cons:

Doesn't look like 4-Star
Bfast nothing much to brag
Dirty towel.. Stained
Shower terrible condition.. Water sprinkle everywhere
Swimming pool.. Water stuck no outlet or cleansing
Lift very slow and 1 not working

2026-05-25 • via Nuitee
D
Denise • family_with_children • nl
8
Prima uitvalsbasis voor Soerabaya.
Pros:

Prima uitvalsbasis voor Soerabaya. Uitgebreid ontbijt. Vriendelijke mensen. Goede schoonmaak. Enkel kamer was best klein.

2026-05-24 • via Nuitee
E
Eric • solo_traveller • nl
10
2026-05-23 • via Nuitee
T
Titahning • couple • id
8
Menyenangkan
Pros:

Kamarnya luas, sarapan enak, ac dingin, valet gratis..

Cons:

Saat masuk ke kamar saat check in terasa bau rokok. Pdhl sudah pesan non smoking room..

2026-05-17 • via Nuitee
C
Camille • solo_traveller • fr
7
2026-05-13 • via Nuitee
N
Nicolas • solo_traveller • fr
9
Pros:

. C'est propre et sympa à vivre

Cons:

Manque de formation du personnel. Piscine petite

2026-04-23 • via Nuitee
L
Linda • extended_group • au
6
The facility was nice and clean
Pros:

Close to Tunjungan shopping mall and friendly staff.

Cons:

The bed was very uncomfortable, both the bed frame and mattress are in need of an update.
Additionally, the air conditioning in our room was not functioning properly. It was fixed at 26°C and could not be adjusted, making the room uncomfortably warm with high humidity.

2026-04-16 • via Nuitee
R
Rhian • couple • gb
9
Good choice for a short visit
Pros:

Swimming pool was a decent size and refreshing. Easy walk to Tungunjan plaza. Lots of variety at breakfast even if we had no idea what most of it was. Quiet room with decent mattress. All in, good for a one night stay

Cons:

Air con was pretty feeble so room was warm

2026-04-09 • via Nuitee
A
Allard • couple • nl
8
2026-03-17 • via Nuitee
Z
Zita • extended_group • lt
9
2026-02-26 • via Nuitee