Crown Prince Hotel Surabaya

Hotels
•
Independent
7.8 (21 reviews)
Jl. Basuki Rahmat 123 - 127, Surabaya, East Java, 60271 , Surabaya , ID
62-31-5450090

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Facilities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Close to city center
Clean rooms
Nice swimming pool
Cons:
Shower pressure issue
Desire for a microwave on each floor

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8
Service was generally appreciated, with a minor incident quickly resolved by management.
Location
8.3
The hotel's proximity to the city center and key landmarks was highly praised.
Room Quality
7.3
Rooms were generally clean and comfortable, with some guests mentioning issues with the shower pressure.
Amenities
6.8
Although the swimming pool was enjoyed, guests expressed a desire for additional facilities such as a microwave.
Value for Money
7.4
Opinions varied on the pricing, with some feeling it was reasonable and others desiring more amenities for the cost.
Food and Beverage
7.5
The breakfast and dining services received positive feedback, though suggestions for increased variety were noted.
Overall Experience
7.8
Most guests had a positive overall experience, with particular praise for the friendly staff and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 00:38

Property Description

Discover the perfect getaway at Crown Prince Hotel Surabaya, where comfort meets luxury in the heart of the city.

Relaxation at its Best
Unwind in our full-service spa, or take a refreshing dip in the outdoor pool after an invigorating workout in our state-of-the-art fitness center.

Culinary Delights
Savor international cuisine at our on-site restaurant, Avallon, or enjoy a cozy meal from our coffee shop with 24-hour room service available to satisfy your cravings.

Convenience and Connectivity
Stay connected with complimentary Wi-Fi throughout the hotel, and enjoy our concierge services for a seamless experience, including a complimentary shuttle for your shopping adventures.

Your ideal retreat awaits—book your stay at Crown Prince Hotel Surabaya today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.8
Based on 21 reviews
Cleanliness: 7.5
Service: 8
Location: 8.3
Room Quality: 7.3
Amenities: 6.8
Value for Money: 7.4
Food and Beverage: 7.5
Overall Experience: 7.8
S
Steven
10
Crown prince hotel June 25
Pros:

I was delighted with the room, not your standard design. Snacks were free and there was a water cooler in the hallway, which is very handy and less wastage.
Would definitely stay there again.

2025-06-10 • via Nuitee
Y
Yusuf Ali
10
Very comfortable friendly hotel
Pros:

Very comfortable hotel with friendly staff and it catered all my needs and I want thank every one in the hotel for for their professional service, and one of the best thing I like most is the availability of fresh water in the hallway 24/7 usually when I travel I’m buying bottles of water, breakfast buffet was nice, pool was simply enjoyable, housekeeping was always clean and neat, the reception staff were always cheerful and friendly, the concierge very helpful.
I recommended this hotel to my friends and I’ll stay there again because it’s good amenities and hotels professional staff and best of all everything needed from outdoors was within walking distance

2024-06-24 • via Nuitee
J
John
8
Recommended !
Pros:

Easy checking in - kind & helpful staff - ok breakfast - good location. Nice views / good stop over - slightly modern theme and not too dates hotel - recommend

2024-03-03 • via Nuitee
C
Clemence
8
Pleasant stay
Pros:

Excellent location!

2019-07-16 • via Nuitee
W
Willie
10
Comfortable stay
Pros:

As usual, always stay here when in Surabaya. Prices are comfortable and room is very clean

2019-01-19 • via Nuitee
R
Richard
8
Nice stay in Surabaya
Pros:

Good condition rooms, clean and comfortable. Very good breakfast

2018-08-14 • via Nuitee
F
farah
8
Nice hotel, best and healthy welcome juice.
Pros:

Experienced faulty kettle, called receptionist, they immediately replaced the kettle..best breakfast buffet, my family loves the breakfast buffet

2018-04-25 • via Nuitee
M
Masanori
8
Comfortable Stay
Pros:

Location is good with a mega shopping centre nearby

2018-03-16 • via Nuitee
V
Verified traveler
4
HOUSEKEEPING
Pros:

VERY POOR HOUSEKEEPING SERVICE.. NO SOAP, NO TOILET TISSUE, WE HAVE TO BUY OUR OWN, TOWELS ARE GREY COLORED WITH HOLES. WHEN WE NOTIFIED THE HOUSEKEEPING DEPARTMENT, THEY COMPLETELY IGNORED US. WE HAD VERY DISAPPOINTING EXPERIENCE FOR 5 DAYS!

2018-02-21 • via Nuitee
D
Diamantino
6
Surabaya
Pros:

Service poor. Not a good location very noisy
Breakfast terrible

2018-01-14 • via Nuitee
G
Gautam
8
Nice hotel. Centre of city. Good staff.
Pros:

Bfast menu can be better. Otherwise a good Hotel located centre to teh city. Excellent pool and rooms were clean and tidy.

2017-10-02 • via Nuitee
T
TB
8
Close to city and tunjungan plaza.
Pros:

Good service. Fast checkin and checkout. Nice and cheap buffet dinner. No spa as advertised.

2017-05-01 • via Nuitee
V
Verified traveler
10
Nice hotel and family friendly
Pros:

I enjoyed my stay at the hotel and would recommend it to friends who may travel to Surabaya.

2017-04-18 • via Nuitee
E
Edwin
8
Nice stay.
Pros:

Cozy and comfortable to stay

2016-11-10 • via Nuitee
C
Christine
8
Friendly and polite staff
Pros:

Staff has good attitude. Maintenance staff arrived fast after we called about the air con. However towels in room are insufficient. Only 2 bath towels and floor mats. No towel for hair. Bed is huge and comfy.

2016-08-10 • via Nuitee
B
Betty
6
Good location hotel
Pros:

the room is quite small eventhough location is good...I dont think can be catagorized as a 4 star hotel :(...maybe 3 star is more suitable...

2016-08-09 • via Nuitee
W
William
6
Very small boutique hotel
Pros:

I'm not quite sure if it can be categorized as 4 stars hotel. I'm kind of leaning towards 3 "stars".
The room is very small even we booked "alexandrite" room. No extra chairs in the room so if you expect any guess (visiting you while you're in town) - you should see them in the lobby.
Overall, it was not too bad.

2016-05-01 • via Nuitee
V
Verified traveler
8
Pros:

Comfortable, very polite staff, shuttle bus to nearby shopping center.

2016-02-15 • via Nuitee
A
Ankit
10
Thumbs up
Pros:

Fantastic hospitality. Thumbs up to the staff. Very dedicated & prompt. Clean & cosy hotels at very good rates

2015-10-24 • via Nuitee
V
Verified traveler
10
Good value for money hotel in Surabaya
Pros:

Excellent value for money! Staff were very courteous and attentive.

2015-10-05 • via Nuitee