Hotel Hacienda Bacalar

Hotels
7.6 (1668 reviews)
Calle 10 Manzana 15 Entre Avenida 9 y 11, Lote 4 Colonia Centro , Bacalar , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Breakfast options
Cons:
Cleanliness
Room Noise
Staff Service

Categories

Cleanliness
5.56
Multiple mentions of mold, noise from pigeons, and insufficient cleaning.
Service
8.53
Some guests reported rude staff, but generally acceptable service.
Location
9.07
Walking distance to shops and town center; convenient location.
Room Quality
6.02
Several complaints about noise, uncomfortable bedding, and poor maintenance.
Amenities
6.55
Pool was broken and empty; amenities need maintenance.
Value for Money
8.01
Some mention of acceptable pricing, but experiences varied significantly.
Food and Beverage
8.56
Breakfast options were noted to be simple and tasty.
Overall Experience
8.53
Mixed feelings; positive aspects but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:57

Property Description

Colonial Charm and Modern Comforts

Set on Grand Costa Maya, Hotel Hacienda Bacalar offers a unique blend of colonial-style architecture and modern amenities. The hotel's vibrant facade and archways welcome you to a comfortable stay just 500 meters from the stunning Bacalar Lagoon.

Relaxation and Recreation

Unwind by the outdoor pool or explore the nearby attractions like the San Felipe Fortress and Azul Cenote. Enjoy a variety of entertainment options including a library, board games, and even a massage chair. For the more adventurous guests, bike rentals are available to explore the charming town of Bacalar.

Convenience at Your Fingertips

With air-conditioned rooms equipped with cable TV, private bathrooms, and hot water showers, your comfort is ensured. Additionally, amenities such as a cafeteria, mini-market, and free parking make your stay hassle-free.

Book your stay at Hotel Hacienda Bacalar for a perfect blend of relaxation and adventure in Mexico's magical town!

Important information:

Please note that the credit card used to book will be verified with a cost of $1.00 MXN.

If the room has not been prepaid and the guest does not arrives before 17:00 the booking will be canceled.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 1668 reviews
Cleanliness: 5.56
Service: 8.53
Location: 9.07
Room Quality: 6.02
Amenities: 6.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
M
medina • solo_traveller • mx
8
Pros:

Un lugar tranquilo, con buena ubicación en relación precio - calidad está bien

Cons:

Le falta un poco de mantenimiento a la habitación el clima tardo en enfriar

2026-07-11 • via Nuitee
X
Xenia • solo_traveller • mx
10
Abszolút ajánlom. Mi családdal voltunk és nekünk az alvás volt a lényeg, pont ami miatt ide foglaltunk. A medence is jó
Pros:

Kedves személyzet, tisztaság. Minden olyan volt, ahogyan le volt írva.

Cons:

A matrac az egyik kényelmetlen volt, mert elég régi volt

2026-07-11 • via Nuitee
M
Maciej • couple • pl
8
Pros:

It's quite nice and big but a bit run-down, specially the pool area. We have a large room with a large bed and air conditioning, and a small bathroom.

Cons:

The pool in particular is in poor condition. The water is green probably from algae, the water lacks chemicals and chlorine.
Towels are available for a MXN 100 deposit per towel, refundable upon return. What custom is it?! A deposit for a towel in a hotel?! Moreover, they are worn and of poor quality.
They don't clean the room on daily basis but suggest giving a tip.

2026-07-06 • via Nuitee
C
Castelo • solo_traveller • us
3
Pros:

Alberca limpia

Cons:

El servicio de toallas deficiente... Tienes que pagar por las toallas.. aunque se te regresa el depósito...Pero se supone k al ser hotel tú cuentas con ese servicio.. el shower no tiene ni un nicho para acomodar tú jabón y shampoo.

2026-07-03 • via Nuitee
E
Erika • extended_group • mx
9
Pros:

Excelente ubicación para mi equipo de trabajo

2026-06-30 • via Nuitee
L
Lopez • solo_traveller • mx
7
2026-06-29 • via Nuitee
A
Arturo • solo_traveller • mx
10
2026-06-10 • via Nuitee
C
Carlota • couple • mx
7
Bien
2026-06-09 • via Nuitee
K
Kubilay • solo_traveller • tr
7
2026-06-06 • via Nuitee
R
R0D0LF03 • solo_traveller • mx
7
Pros:

El precio

Cons:

El baño olia feo

2026-06-02 • via Nuitee
C
castro • solo_traveller • mx
9
Pros:

Esta bien ubicado , habitación limpia y personal amable

Cons:

Hay que dejar deposito para que te den las toallas

2026-06-02 • via Nuitee
J
jaquelin • couple • mx
10
2026-05-29 • via Nuitee
E
Esquivel De Los Santos • solo_traveller • mx
9
2026-05-28 • via Nuitee
A
Antonio • solo_traveller • es
6
2026-05-26 • via Nuitee
J
Julissa • family_with_children • mx
8
2026-05-23 • via Nuitee
J
Jorge Carlos Aguilar • solo_traveller • mx
10
Exelente Todo
Pros:

El precio excelente precio

Cons:

Al parecer estába la alberca sucia pero pues son cosas que se pueden arreglar

2026-05-22 • via Nuitee
T
Tevin • solo_traveller • us
1
It was an awful experience for the amount of money spent.
Pros:

The area was nice.

Cons:

The internet was slow, no towels were provided and the AC broke down.

2026-05-21 • via Nuitee
P
PAOLA • solo_traveller • ar
7
buena
Pros:

sabanas limpias,toallas limpias,aire funcional(vital para sobrevivir al calor)

Cons:

nada

2026-05-21 • via Nuitee
J
jaquelin • extended_group • mx
10
Exelente todo me arese mui hermoso lugar para descansar
Pros:

Mu ecxelente las avitaciines

Cons:

Que notengan tuayas las avitaciones

2026-05-18 • via Nuitee
S
Santiago • solo_traveller • mx
4
Pros:

Nose

Cons:

No había toallas

2026-05-18 • via Nuitee