Hotel Hacienda Bacalar

Hotels
7.6 (1647 reviews)
Calle 10 Manzana 15 Entre Avenida 9 y 11, Lote 4 Colonia Centro , Bacalar , mx

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Tour desk
Solarium
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Breakfast options
Cons:
Cleanliness
Room Noise
Staff Service

Categories

Cleanliness
5.56
Multiple mentions of mold, noise from pigeons, and insufficient cleaning.
Service
8.53
Some guests reported rude staff, but generally acceptable service.
Location
9.07
Walking distance to shops and town center; convenient location.
Room Quality
6.02
Several complaints about noise, uncomfortable bedding, and poor maintenance.
Amenities
6.55
Pool was broken and empty; amenities need maintenance.
Value for Money
8.01
Some mention of acceptable pricing, but experiences varied significantly.
Food and Beverage
8.56
Breakfast options were noted to be simple and tasty.
Overall Experience
8.53
Mixed feelings; positive aspects but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:57

Property Description

Colonial Charm and Modern Comforts

Set on Grand Costa Maya, Hotel Hacienda Bacalar offers a unique blend of colonial-style architecture and modern amenities. The hotel's vibrant facade and archways welcome you to a comfortable stay just 500 meters from the stunning Bacalar Lagoon.

Relaxation and Recreation

Unwind by the outdoor pool or explore the nearby attractions like the San Felipe Fortress and Azul Cenote. Enjoy a variety of entertainment options including a library, board games, and even a massage chair. For the more adventurous guests, bike rentals are available to explore the charming town of Bacalar.

Convenience at Your Fingertips

With air-conditioned rooms equipped with cable TV, private bathrooms, and hot water showers, your comfort is ensured. Additionally, amenities such as a cafeteria, mini-market, and free parking make your stay hassle-free.

Book your stay at Hotel Hacienda Bacalar for a perfect blend of relaxation and adventure in Mexico's magical town!

Important information:

Please note that the credit card used to book will be verified with a cost of $1.00 MXN.

If the room has not been prepaid and the guest does not arrives before 17:00 the booking will be canceled.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 1647 reviews
Cleanliness: 5.56
Service: 8.53
Location: 9.07
Room Quality: 6.02
Amenities: 6.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
J
Julissa • family_with_children • mx
8
2026-05-23 • via Nuitee
J
Jorge Carlos Aguilar • solo_traveller • mx
10
Exelente Todo
Pros:

El precio excelente precio

Cons:

Al parecer estába la alberca sucia pero pues son cosas que se pueden arreglar

2026-05-22 • via Nuitee
T
Tevin • solo_traveller • us
1
It was an awful experience for the amount of money spent.
Pros:

The area was nice.

Cons:

The internet was slow, no towels were provided and the AC broke down.

2026-05-21 • via Nuitee
P
PAOLA • solo_traveller • ar
7
buena
Pros:

sabanas limpias,toallas limpias,aire funcional(vital para sobrevivir al calor)

Cons:

nada

2026-05-21 • via Nuitee
S
Santiago • solo_traveller • mx
4
Pros:

Nose

Cons:

No había toallas

2026-05-18 • via Nuitee
J
jaquelin • extended_group • mx
10
Exelente todo me arese mui hermoso lugar para descansar
Pros:

Mu ecxelente las avitaciines

Cons:

Que notengan tuayas las avitaciones

2026-05-18 • via Nuitee
O
Omar Kantun • solo_traveller • mx
10
Accesible
Pros:

Las habitaciones son muy amplias, limpias, sin malos olores y buena iluminación durante el día.Tiene fácil accesibilidad y encuentras algunas tiendas al menos, dos a tres cuadras al rededor.Esto respecto a mi visita a Bacalar por motivos de trabajo.

Cons:

Quizá en ese momento no funciona bien la regadera de la piscina, salía muy poca agua, casi nada.Puede incomodar un poco la luz del pasillo hacia el dormitorio por las noches al dormir.

2026-05-17 • via Nuitee
A
Ariel • solo_traveller • mx
3
Cons:

Es incomodo tener que dejar un deposito de $100 o dejar la INE para que te den toallas y puedas secarte después de bañarte.

No las incluye el hotel.

Me da la sensación de que desconfían del huésped.

Y se me hace de mal gusto que si no tienes los $100 o no quieres dejar tu INE te tengas que secar con tu ropa o como puedas

2026-05-16 • via Nuitee
J
Junsik • couple • kr
10
Pros:

가성비 좋다 에어컨 굳

2026-05-15 • via Nuitee
J
Junsik • couple • kr
10
Pros:

1박 연장 했다

2026-05-15 • via Nuitee
R
Ruiz • solo_traveller • mx
10
2026-05-13 • via Nuitee
P
Philip Pongratz • couple • at
4
Pros:

Der kurze Weg zum Hauptplatz, gratis Wasser

Cons:

Das Zimmer war sehr hellhörig. Außerdem funktionierte das Wlan nicht in den Zimmern. Die Aufenthaltsbereiche mit WIFI sind sehr beschränkt und wenig komfortabel. Im Zimmer klebte ein Kaugummi an der Wand direkt neben dem Bett. Es gab drei Kleiderbügel und alle drei waren kaputt. Keine Möglichkeit Handtücher aufzuhängen. In der Nacht war es sehr hell im Zimmer. Wir sprechen sehr wenig spanisch und haben es mit Googleübersetzer probiert. Kommunikation mit dem Personal nur auf Spanisch möglich

2026-05-13 • via Nuitee
R
Rubi Aurora • solo_traveller • mx
6
Pros:

La alberca aunque pequeña muy limpia y bastante agradable la zona de la palapa y camastros

Cons:

En el baño no tienen donde poner el jabón, las toallas las rentan y el colchón no era muy cómodo, las sábanas que habían tendidas en la cama estaban manchadas. Solicite dos habitaciones una con dos camas y me dieron con una cama matrimonial y el clima no enfriaba.

2026-05-13 • via Nuitee
P
Perez Uscanga • solo_traveller • mx
7
Pros:

La amabilidad del personal, limpieza de las habitaciones

Cons:

Las instalaciones y el edificio son viejas y tienen muchas áreas de oportunidad, reportamos fuga de agua en la taza del baño de la habitación y existe fuga en el baño de mujeres del área de la alberca no reportada

2026-05-12 • via Nuitee
B
Bérubé • solo_traveller • ca
7
Pros:

Bon rapport qualite prix
La chambre était très bien et propre. Coin tranquille

Assez bien situé. 10 min a pied du centre

Cons:

La piscine n'était pas très propre. Dès notre arrivée on voyait quelle avait besoin d'amour quoi qu'utilisable.
Mais après deux jours elle etait complètement verte. Ils l'ont tout de même nettoyer le lendemain mais nous n'avons pu l'utiliser 2 jours sur 4

2026-05-06 • via Nuitee
M
medina • solo_traveller • mx
7
Pros:

Bonito, cómodo, limpio acordé precio

Cons:

Todo bien

2026-05-05 • via Nuitee
C
Claudia • solo_traveller • nl
6
2026-05-02 • via Nuitee
A
Anya • couple • au
2
Cons:

Unhelpful front desk; rooms lacking everything

2026-05-01 • via Nuitee
A
Anya • couple • au
2
Go elsewhere
Cons:

Rooms are run down and old. Aircon hardly works. The electricity doesn’t work properly not sure what voltage they use but 1/3 drone batteries charged over night. Receptionists also have no idea, unhelpful and hard to deal with.
For the money what do you expect; but if you book, only book it discounted on booking.com otherwise you’ll be greatly disappointed

2026-05-01 • via Nuitee
J
javier • solo_traveller • mx
9
2026-05-01 • via Nuitee