Hotel Hacienda Bacalar

Hotels
7.6 (1581 reviews)
Calle 10 Manzana 15 Entre Avenida 9 y 11, Lote 4 Colonia Centro , Bacalar , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Tour desk
Solarium
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Breakfast options
Cons:
Cleanliness
Room Noise
Staff Service

Categories

Cleanliness
5.56
Multiple mentions of mold, noise from pigeons, and insufficient cleaning.
Service
8.53
Some guests reported rude staff, but generally acceptable service.
Location
9.07
Walking distance to shops and town center; convenient location.
Room Quality
6.02
Several complaints about noise, uncomfortable bedding, and poor maintenance.
Amenities
6.55
Pool was broken and empty; amenities need maintenance.
Value for Money
8.01
Some mention of acceptable pricing, but experiences varied significantly.
Food and Beverage
8.56
Breakfast options were noted to be simple and tasty.
Overall Experience
8.53
Mixed feelings; positive aspects but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:57

Property Description

Colonial Charm and Modern Comforts

Set on Grand Costa Maya, Hotel Hacienda Bacalar offers a unique blend of colonial-style architecture and modern amenities. The hotel's vibrant facade and archways welcome you to a comfortable stay just 500 meters from the stunning Bacalar Lagoon.

Relaxation and Recreation

Unwind by the outdoor pool or explore the nearby attractions like the San Felipe Fortress and Azul Cenote. Enjoy a variety of entertainment options including a library, board games, and even a massage chair. For the more adventurous guests, bike rentals are available to explore the charming town of Bacalar.

Convenience at Your Fingertips

With air-conditioned rooms equipped with cable TV, private bathrooms, and hot water showers, your comfort is ensured. Additionally, amenities such as a cafeteria, mini-market, and free parking make your stay hassle-free.

Book your stay at Hotel Hacienda Bacalar for a perfect blend of relaxation and adventure in Mexico's magical town!

Important information:

Please note that the credit card used to book will be verified with a cost of $1.00 MXN.

If the room has not been prepaid and the guest does not arrives before 17:00 the booking will be canceled.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 1581 reviews
Cleanliness: 5.56
Service: 8.53
Location: 9.07
Room Quality: 6.02
Amenities: 6.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
J
Jorge Gabriel • couple • mx
10
2026-02-14 • via Nuitee
D
DanieleC • family_with_children • fr
6
2026-02-13 • via Nuitee
J
James • solo_traveller • mx
6
2026-02-11 • via Nuitee
G
Gabriela • couple • ca
8
Pros:

Exactly as described

Cons:

Close to Zocalo and lagoon

2026-02-10 • via Nuitee
L
Lisa • couple • ca
7
2026-02-09 • via Nuitee
D
Daniel • family_with_children • mx
4
Pros:

La dueña hizo su posada familiar y no podíamos dormir varios huéspedes, le comentamos y no le importo.

2026-01-26 • via Nuitee
V
Vivien • couple • at
8
2026-01-25 • via Nuitee
N
Nathalie • couple • fr
10
Pros:

Grande chambre, propre et micro onde ainsi que frigo disponible a l'accueil
Chambre bien aménagé, personnel disponible
Nous sommes malheureusement tombé sur une période où il y avait une très grande famille qui occupait plusieurs chambres, donc ils étaient très bruyant mais la l'hôtel n'y est pour rien.
Parking disponible

2026-01-25 • via Nuitee
R
Ruiz • couple • mx
9
2026-01-23 • via Nuitee
R
Ruiz • couple • mx
9
2026-01-23 • via Nuitee
E
ERNESTO ADRIAN • couple • mx
10
2026-01-23 • via Nuitee
K
Koami • couple • fr
8
Qualité prix imbattable sur Bacalar
Pros:

La propriété des chambres (ménage quotidien) l’emplacement à 10 min du centre à pied et à 10 min en voiture de la station de bus ado , l’accessibilité d’un frigo extérieur pr y mettre sa bouteille d’eau uniquement
Charmant hôtel le + une petite piscine entretenue malgré l’environnement usagé -
accueil du personnel basique mais correct

Cons:

Accès aux chambres pas avant 15:00
(Dans notre cas, nous l’avons eu à 14:00 sans serviettes car arrivées à 9:00 am)
Peut être que vous pourriez envisager de faire payer la douche (10 pesos) si entrée avant 15:00

2026-01-19 • via Nuitee
A
Adriana • couple • mx
10
Relajante y confiable
Pros:

Es un lugar muy agradable y reconfortante

2026-01-15 • via Nuitee
F
fouad • solo_traveller • fr
2
Pros:

Tout

Cons:

Rien

2026-01-13 • via Nuitee
O
Oscar A. • couple • mx
7
Pros:

Por 2a vez
Ubicación, tranquilo, limpio

Cons:

Cortina del baño corta, se moja todo.
Regadera en malas condiciones
Hab.21 sin vista a la calle, jardín o alberca

2026-01-12 • via Nuitee
A
Alfredo • family_with_children • mx
7
2026-01-10 • via Nuitee
A
Alfredo • family_with_children • mx
9
2026-01-10 • via Nuitee
G
Gutierrez Cumplido • couple • mx
8
2026-01-08 • via Nuitee
D
Daniel • family_with_children • br
7
2026-01-07 • via Nuitee
A
Anna • solo_traveller • fi
5
Pros:

Location, they have coffee and free drinking water

Cons:

The room where i have been was very moisty, everything was always wet. When opened the window, the smell of the toilet felt in all room.

2026-01-07 • via Nuitee