Hotel Hacienda Bacalar

Hotels
7.6 (1614 reviews)
Calle 10 Manzana 15 Entre Avenida 9 y 11, Lote 4 Colonia Centro , Bacalar , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Tour desk
Solarium
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Breakfast options
Cons:
Cleanliness
Room Noise
Staff Service

Categories

Cleanliness
5.56
Multiple mentions of mold, noise from pigeons, and insufficient cleaning.
Service
8.53
Some guests reported rude staff, but generally acceptable service.
Location
9.07
Walking distance to shops and town center; convenient location.
Room Quality
6.02
Several complaints about noise, uncomfortable bedding, and poor maintenance.
Amenities
6.55
Pool was broken and empty; amenities need maintenance.
Value for Money
8.01
Some mention of acceptable pricing, but experiences varied significantly.
Food and Beverage
8.56
Breakfast options were noted to be simple and tasty.
Overall Experience
8.53
Mixed feelings; positive aspects but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:57

Property Description

Colonial Charm and Modern Comforts

Set on Grand Costa Maya, Hotel Hacienda Bacalar offers a unique blend of colonial-style architecture and modern amenities. The hotel's vibrant facade and archways welcome you to a comfortable stay just 500 meters from the stunning Bacalar Lagoon.

Relaxation and Recreation

Unwind by the outdoor pool or explore the nearby attractions like the San Felipe Fortress and Azul Cenote. Enjoy a variety of entertainment options including a library, board games, and even a massage chair. For the more adventurous guests, bike rentals are available to explore the charming town of Bacalar.

Convenience at Your Fingertips

With air-conditioned rooms equipped with cable TV, private bathrooms, and hot water showers, your comfort is ensured. Additionally, amenities such as a cafeteria, mini-market, and free parking make your stay hassle-free.

Book your stay at Hotel Hacienda Bacalar for a perfect blend of relaxation and adventure in Mexico's magical town!

Important information:

Please note that the credit card used to book will be verified with a cost of $1.00 MXN.

If the room has not been prepaid and the guest does not arrives before 17:00 the booking will be canceled.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 1614 reviews
Cleanliness: 5.56
Service: 8.53
Location: 9.07
Room Quality: 6.02
Amenities: 6.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
S
Soria Alba • family_with_children • mx
5
2026-04-04 • via Nuitee
M
Muhammed • solo_traveller • us
10
Pros:

Location

Cons:

Nothing

2026-04-03 • via Nuitee
L
Lucien et claudine • couple • fr
8
2026-04-02 • via Nuitee
B
Baeza Canto • couple • mx
9
Pros:

La atención

Cons:

Un poco incómoda la cama de ese cuarto por qué las demás ya había estado y no las sentí incómodas

2026-04-01 • via Nuitee
H
Hendrizzz • solo_traveller • de
8
2026-03-28 • via Nuitee
G
Gemma • family_with_children • au
4
Needs a lot of tlc to improve
Pros:

Location was fine, pool looked okay (we didn't use it), free water was a plus.

Cons:

Mattresses on both need replacing as they sagged really badly on the sides. Bright lights outside room with no blockout curtains (can be turned off but weren't), people were making noise at night and the staff didn't talk to them. Hot water but no instructions on how to get it working and terrible showerhead.

2026-03-21 • via Nuitee
A
Alejandro • couple • mx
9
Pros:

Amplias han.

2026-03-21 • via Nuitee
P
Pavel • family_with_children • cz
8
2026-03-18 • via Nuitee
M
Martha • extended_group • mx
8
tranquilo
Pros:

pedí huevos con chorizo y no los pude comer por tanta grasa

Cons:

el colchón estaba muy viejo se hundía a la mitad en ambas camas habitación 7

2026-03-17 • via Nuitee
N
noelle • couple • fr
9
Pros:

Très calme idéal pour relaxer

Cons:

Douche un peu capricieuse

2026-03-16 • via Nuitee
C
Carlos Alberto • family_with_children • mx
10
2026-03-16 • via Nuitee
C
Carlos Alberto • family_with_children • mx
10
2026-03-16 • via Nuitee
X
Ximena • couple • mx
8
Funcional, pero no excepcional.
Pros:

El colchón estaba muy cómodo, la habitación funcional y el aire acondicionado funcionaba bien.

Cons:

El WiFi solo se podía usar en la recepción, no había agua caliente, una toalla estaba muy vieja y sin orilla. Y las almohadas muy feas, aplastadas.

2026-03-13 • via Nuitee
R
Ruiz • couple • mx
9
2026-03-09 • via Nuitee
D
DanieleC • family_with_children • fr
7
2026-03-08 • via Nuitee
I
Isabelle • family_with_children • fr
8
Très bel accueil
Pros:

Excellent accueil. Très grande chambre. Prix imbattable. Clim parfaite. Odeur agréable d’assouplissant dans la chambre. Parking privé. Piscine agréable. Proche des restaurants et commerces.

Cons:

Ce qui pourrait être amélioré : l’extérieur côté piscine, rideaux (douche et chambre), propreté des fenêtres (moustiquaires, vitres).

2026-03-07 • via Nuitee
C
Chouchou 42 • couple • fr
4
A EVITER
Pros:

Le parking privé
La personne qui sert le petit déjeuner est très agréable

Cons:

Chambre 22/23 dans un état déplorable.
Murs sales, fuite d'eau sous lavabo cassé qui se situe dans la chambre et non dans la salle de bain.
Vue minable.
Linge de toilette très usagé et effiloché.
Matelas de la chambre 23 très très inconfortable.

2026-03-07 • via Nuitee
J
Juliana • family_with_children • br
10
Pros:

Lugar agradável com funcionários simpáticos, tem um local para estender roupas. Próximo da Laguna, menos de 10 minutos a pé

2026-03-06 • via Nuitee
P
Peter • couple • dk
8
Fint til prisen hvis man er på budget.
Pros:

God pris. Fint størrelse værelse med de basale ting. Poolen var også ren og fin. Effektiv aircondition uden for meget larm.

Cons:

Ting der ville være gode at have haft: Badeforhæng, køleskab, mindre håndklæde til hænderne (inkl. knage til at hænge det op) og bedre udluftning.

2026-03-06 • via Nuitee
V
VILLASEÑOR - HERRERA • couple • mx
10
2026-03-05 • via Nuitee