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Facilities
Property facilities
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Offsite parking discounted rates available
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Tour desk
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Ironing service
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Car hire
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Shuttle service (additional charge)
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Concierge service
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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24-hour security
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Mobile app for room service
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Covered parking
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Garage
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Bicycle-friendly property
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Electric bicycle charging station
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Accessible shuttle
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No accessible shuttle
Review Highlights
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Property Description
Convenient Location
Located just a 5-minute walk from Kota Baru Train Station, Helios Hotel Malang offers easy access to transportation hubs and nearby attractions.
Comfortable Accommodation
Each air-conditioned room is equipped with modern amenities such as a flat-screen TV, seating area, and en suite bathroom. Guests can also enjoy the convenience of a 24-hour front desk and free parking.
Dining Options
Indulge in Indonesian dishes at the on-site Helios Restaurant or venture out to nearby dining spots like Kertanegara Restaurant. A variety of culinary experiences await just steps away from the hotel.
Experience convenience, comfort, and culinary delights at Helios Hotel Malang. Book your stay now for a memorable experience!
The property requires a room deposit.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
People 12 years old and over stay for Rp 100,000 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Aksesnya mudah
De porties hielden het verkeer tegen als je met een auto aankwam of weg ging.
Mooi aquarium.
We hadden speciaal voor 1 nacht deze genomen om ook te kunnen trainen. Eenmaal aangekomen meteen aan de receptie gevraagd tot hoelaat het open was. Meneer zegt 9 pm. Wij denken mooi. Willen om 5 pm gaan sporten blijken ze gesloten te zijn. Heel misleiden dit.
Het dekbed had allemaal vlekken erin zitten.
De badkamer stonk super erg en er lagen nog zwarte lange haren in het putje.(Mijn vriend is kaal en ik ben blond dus 100% niet van ons)
Eenmaal de volgende ochtend uitgecheckt liep er echt een rat van de grote van een kat langs de receptie. Iehhl, ik was blij dat ik daar weg was.
Ik raad dit hotel af.
Ontbijt was goed. Dakterras prima. Gym tegenover was fijn.
Te kleine douche/wc. Geen daglicht op kamer. Erg gehorig. Overlast van luid pratende en rokende medegasten tot ver na twaalven. Om 5 uur weer overlast door spontaan zingende gasten. Kortom zeer gehorige gebouw en overlast gevende medegasten.
Un hôtel où les draps ne sont pas changés entre les clients. Les lits pas fait correctement. Les draps et serviettes avec des traces très douteuses. Des cendriers qui débordent dans les couloirs.
Sans parler du ménage.
J’ai fait des hôtels en Afrique pour moins chère et beaucoup mieux.
Gym is great and staffs are friendly.
Restaurant close very early. Internet in room not very good.
It was easy to reach, very clean, and the crew was super friendly. The proximity to the train station and good restaurants is perfect.
Cheap
Bedding is a blanket and torn sheets. Sheets have stains in them. The room smells weird. The walls and floor in the bathroom look like they haven’t been cleaned since the day they opened. The outlet next to the bed didn’t work, only other outlet is used by the tv. Therefore used this outlet but as it is high up on the wall, makes it difficult to place your devices there.
The room is big for family guest
toilet is not clean, the door unable to mlock it, the piping for toilet bowl need repair, a ,lot of coackroch, and overall toilet is in bad state , smelly and the whole room look like not been clean and use for months!!!!
Easy access from train station.
It was noisy in evening from traing gym.
i hate helios management and staff cause i have booked and paid by mastercars and confirmed by helios but when we arrived, the family room reserved have been given to other's guests...i will never believe helios even they gave my money back.
we were so tored when arriving in helios and wanted to relax quickly but we can not!!
i will never book this hotel
The hotel has a good location and the staff speaks English is very friendly. Everything worked (shower, toilet etc.) and the bed was clean.
The room is old, needs new paint and the room was smelling like mold
Very nice, friendly and helpful staff. Excellent location in the centre of Malang.
There was a rat running in the corridor.
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