Sandman Hotel Oakville

Hotels
•
Sandman Hotel Group
8.4 (1423 reviews)
3451 South Service Road West , Oakville , ca

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Comfort of beds

Categories

Cleanliness
7.65
Mixed feedback; cleanliness noted as an issue in multiple reviews.
Service
9.15
Consistently mentioned as friendly and accommodating across reviews.
Location
9.15
Cited as a significant positive aspect, with many reviews highlighting its convenience.
Room Quality
8.15
Generally positive sentiment, but with some complaints about comfort.
Amenities
8.15
Notes positive mentions but also concerns about pool temperature and facilities.
Value for Money
8.65
Good value highlighted, with some exceptions noted.
Food and Beverage
7.65
Mixed mentions of breakfast availability and quality.
Overall Experience
8.65
Overall positive sentiment but some significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:13

Property Description

Modern Rooms with Amenities
The rooms at Sandman Hotel Oakville are modernly decorated and equipped with a 40" flat-screen HDTV, microwave, and ironing facilities. Suites feature a kitchenette for light meal preparation, ensuring a comfortable stay for all guests.

Convenient Location and Access
Located just 3 minutes' drive from the Burlington Convention Centre, with easy access to Downtown Toronto via the GO train, Sandman Hotel Oakville offers a convenient stay for both business and leisure travelers. Additionally, the hotel is close to major GO stations and conference centers in the area.

Exceptional Dining and Services
With the on-site CHOP Steakhouse & Bar, 24-hour front desk, meeting facilities, and complimentary parking, Sandman Hotel Oakville ensures a seamless and enjoyable experience for all guests. Enjoy free WiFi access throughout the property for added convenience.

Book your stay at Sandman Hotel Oakville for a modern and convenient hotel experience.

Important information:

The credit card used at the time of the booking must be presented by the cardholder upon check in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.4
Based on 1423 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 7.65
Overall Experience: 8.65
F
FN • family_with_children • de
8
Pros:

Fitness -Studio, Durchgang zum Chop (tolles Restaurant)
Ruhige Zimmerlage (302)

Cons:

Klimaanlage rel. laut, springt auch im OFF-Modus nachts kurz an

2026-03-13 • via Nuitee
D
DB55 Consulting inc. • solo_traveller • ca
10
2026-03-10 • via Nuitee
M
MUHAMMAD • couple • ca
10
2026-03-09 • via Nuitee
S
Scott • couple • us
9
the front desk did a nice job keeping us separated from all the other guests.
Pros:

everything seemed to be very clean and well taken care of

2026-03-08 • via Nuitee
T
Tim • extended_group • ca
9
Great location great value!
Pros:

service was great room was great!

2026-03-08 • via Nuitee
T
Tina Maria • couple • ca
10
It was only a one night stay and it was amazing from checking in to checking out.
Pros:

Great stay

Cons:

Very clean
Helpful staff

2026-03-07 • via Nuitee
C
Cheryl • solo_traveller • ca
8
2026-03-04 • via Nuitee
E
Escobar silva • family_with_children • ca
10
2026-03-02 • via Nuitee
V
victoria • couple • us
10
It was the prefect place to stay if you were going to niagara Falls or Toronto.
Pros:

I liked that it was very clean and the staff was very friendly. I like there was restaurant in the hotel.

Cons:

Nothing it was really nice.

2026-03-01 • via Nuitee
H
Harr • family_with_children • ca
9
Pros:

The evening staff were great. They helped me with anything i needed. They helped me find the bowling alley. Some where to eat. Friendly and always smiling. Thank you

2026-02-23 • via Nuitee
L
LYNNANDTOM13 • Couples • Georgetown, Halton Hills, Ontario
10
Beautiful
Pros:

Loved the loft experience here.
Everything was perfect, loved the pool and hit tub
Highly recommend

2026-02-16 • via Tripadvisor
J
JoeyLM • Family • Thunder Bay, Thunder Bay District, Ontario
2
Repeated Attempts to Contact Property Went Unanswered
Pros:

I am very disappointed with the lack of communication from Sandman Oakville.

I left a curling iron valued at approximately $270 in my room and have been trying for almost a week to reach someone. I left three voicemail messages with housekeeping, a voicemail for the manager, submitted a message through the website, and contacted Head Office. Head Office replied once asking which property I stayed at, and after confirming Oakville, I received no further response.

I also attempted to contact the front desk on four separate occasions at different times of day. Calls were not answered. On the one occasion my call was picked up, I was placed on hold and waited over 30 minutes before hanging up. Subsequent calls again went unanswered.

While I understand that lost items are not guaranteed to be recovered, the complete lack of acknowledgment or follow-up is unacceptable. During our stay, the 4th-floor hallway showed significant wear, with visible scratches along the corridor, which further reinforced the impression that both the property and guest concerns are not being adequately attended to.

This experience has significantly impacted my confidence in the level of care and customer service at this property.

2026-02-14 • via Tripadvisor
T
Thabani • couple • ca
8
The staff was friendly, accommodating and even upgraded our room.
Cons:

The pillows were bad, wake up with neck pain. That is the only bad experience I am reporting . I am sure if I had reported the pillow concerns they would have been addressed. But I was only here for one night.

Otherwise, great hotel this is my fourth stay.

2026-02-09 • via Nuitee
K
Khaled • couple • ca
7
2026-01-30 • via Nuitee
L
Lynn • couple • ca
10
Pros:

Exceptional hotel, outstanding front staff. Our room was amazing, we had a loft room. We will definitely be back

2026-01-26 • via Nuitee
R
Richard • couple • ca
9
Pros:

Loved having access to chop late at night and Denny’s early am. Not needing a coat in the winter is choice.

2026-01-25 • via Nuitee
A
Amy • couple • ca
10
Absolutely beautiful and well kept!
Pros:

Beautiful and well kept!

2026-01-25 • via Nuitee
M
Marcus • couple • ca
10
2026-01-20 • via Nuitee
E
Egidio • couple • ca
10
2026-01-20 • via Nuitee
M
Maikel • couple • ca
8
2026-01-19 • via Nuitee