Auberge Seraphine

Staff are amazing. Beautiful setting. fabulous restaurant. Room needs more lively art/deco.

the property is located in a envy area, where the tours operators have shore tours, but the property is outdated. need more up to the times look, the rooms are ok, but they need some help. The restaurant is dying, dinner service is weak. had dinner and either was cold or overcooked, or maybe frozen taste. but needs help now. that could be a goldmine, but needs some TLC

While the birds were very beautiful and the dining area was inviting, I was scared. There is a small road that leads up to the hotel and if you walk beware of stray dogs and guys peeing in the street. Also also after lunch around 2-230 many cars left and three people were hanging around the entrance lurking at the street to walk out. Petrified and wouldn’t go back there. Felt very unsafe. Don’t walk and stay in a group and take a taxi. I’d never return.

8 of us had Valentine lunch at this wonderful hotel overlooking the harbour. The staff, Camilla and co, could not have been more hospitable. We were offered the use of a room with shower before our flight back to UK that evening. Made a palpable difference. Very good lunch too and in what must be the finest setting in St Lucia

The location of the hotel is excellent in terms of proximity to Castries, the Vigie airport and cruise terminal. It's located in a quiet area with great views.

My wife and I stayed 2 nights with a tripadvisor.com Pre Pay.
After a lovely 2 hour drive(stops in Canaries, Anse La Raye and Marigot) from our stay in Soufriere, we arrived here near noon. After reviewing our reservation, the friendly receptionist said our room was ready and to follow the steward. We climbed a set of stairs passing the beautiful 36' pool, then another set to the 2nd floor. Our very clean, large room#208 had a comfortable king, desk and chair, chest with TV(70+ cable channels), stand with refer and hot pot, adequate closet and nice bathroom with shower. The large partially covered balcony has a table and 2 chairs and a long view to the harbor and setting sun. In the morning we had a beautiful view of the cruise ships gliding into the harbor. There were ample outlets, quiet AC and strong room WiFi.
We passed the Massy Supermarket and Central Market on the 1.8 km coastline walk into the main square with its cathedral, library and various shops.
This beautifully sited 28 room hotel likely deserves its higher prices for its good condition(24 years old) and views: for us its a bit of a splurge at US$146 per night, not including breakfast.

Very small hotel and lovely. The staff goes out of there way to be pleasant and helpful to guests. Very decent for St Lucia where hotels are pretty costly. I enjoyed my stay here. Very basic accommodation.

Wonderful area, beautiful view of the ocean, very close to Castries market, and shopping

My third review! One of my favorite restaurants when I am in St Lucia. The Marlin fish in that rich herb sauce was simply delicious. I am most impressed by the infusion of the local fare with the cosmopolitan elements. Keep it up

The property had a pool and restaurant, bar, egret nesting tree, lily pond, boat harbor and near by shopping mall. and restaurants

it was adequate, had to ask for towels first day. no coffee in room, restaurant staff was slow but all staff was friendly. they even went and bought us a conversion plug for outlets. beautiful setting. close to ships and shopping mall-restaurants. clean rooms. management was wonderful. our airport drivers were the best, friendly and on-time.

This is a very basic, home grown hotel that charges way too much for what you get! The bed was hard, the bathroom was not clean or updated in any way. Shower leaked on the floor. Towels were small and rough. Tile floors didn't feel clean. This is a very tired property with multiple outlets that didn't work. Too many stairs that aren't safe. Not particularly helpful staff, loud music from a wedding reception. No soap in the bathroom.

This hotel is is on a hill set overlooking Castries harbour Bay / Vielle Bay. On one side you may see the large cruise ships docking and in front of you are yachts and a tranquil inlet. Sometimes brief disco noise when they return but for me entertaining rather than annoying. Tho hotel is family run and the staff are delightful and long serving. Its a hotel for those that actually want to see St Lucia rather than lie on the beach in a package deal. The rooms have easy and strong wifi and all that you would expect are in the hotel or at hand. Everything, especially the pool is close. No long walks. I have been coming to St Lucia for many years and tried many other hotels, this for location and friendliness is by far the best. Get to know the staff and they will go the extra mile for you. They are authentic St Lucian's, all of who I know count as my friends

I had visited St. Lucia before but stayed at a hotel located near Rodney Bay while attending the Jazz Festival and had a great time. My husband had a weeklong business meeting in St.Lucia; so I decided to join him. Upon arrival to the Auberge Seraphine...I noticed that it had an old world charm with a pond out front that had lovely lily pads & egrets. The next thing I noticed was that the property was not disabled-friendly. I have a disability that makes it hard on my knees if I have to climb stairs every day. To enter the property I had to climb stairs to enter the lobby area. Once checked in, I had another 2 sets of stairs to climb to reach our room. Upon entering the room I noticed that the room was stifling with the Caribbean heat & that the a/c had not yet been turned on (which should have been turned on if you know your guess are booked & will arrive at a certain time). The room was very spacious but very dated with basic furnishings ...and could use a thorough cleaning as there was dusk on the chair arm at the desk ( I suffer from allergies). The room had a mini fridge; however there was no bottled water provided ...though there was tea bags & coffee on top of the fridge. We had a huge patio off our room that overlooked the marina & the pool below. The patio had a very basic plastic table with 2 chairs. Inside our room the bathroom was not so nice as there was water & rust stains down the wall to the left of the sink area , the shower pressure wasn't the best, no matter how you position the shower head the water wanted to spray to the shower door and water would seep out as the door seal wasn't good.Also, I noticed the glass shower door was installed incorrectly as the bar to hang your towel was on the inside and there was a leak under our sink which I reported to the housekeeper; but no maintenance person every came...the housekeeper put an old towel as to keep the bathroom floor from being wet.The shower had shower gel & shampoo. But there were no other toiletries like lotion or shower caps offered. Every time my husband would closed the bathroom door; the draft from it would cause the patio door to shake with a loud noise. The room linens & towels have seen their time & should have been taken out of rotation...all hotel linens & towels should be of high quality. The hotel has a pool; however I skipped swimming in it as on arrival the water looked murky. The restaurant is a whole other story...on the first night I went to get some dinner and the first two items I asked to order they didn't have. So I finally decided on an entrée. I ordered my meal , only to find out that it wasn't VAT inclusive....so I literally paid almost $100 EC once the vat was added & that price didn't even include a drink. The next morning I went to the restaurant to order breakfast. Once seated the older lady on duty came off very abrasive & surly. When working in customer service; one should always be polite & accomodating to ones customers. On several occasions when my husband order breakfast ; they were out of numerous things that were listed on the menu. You'd think the chef would keep track of items to purchase & keep in stock basic items if you're running a kitchen. There should be no excuse for this as the central market is less than a 5 minute drive from their property. It's so frustrating when you order a dish that says it comes with certain items & when it comes that's not what's on your plate. This happened all week...ugh! One evening we were so tired so we decided to have dinner at the restaurant & I ordered lasagna.When the lasagna finally came out it was so thin & the corners were burnt, and they brought my salad & no dressing. When I asked for dressing ,the waiter brought it; then soon took it back as it seemed they only had one bottle of dressing. Overall the stay wasn't too bad but I wouldn't stay here again...way overpriced for the service that's provided. The front desk staff, bar staff & Steven the hotel taxi driver(Taxi a bit pricy $25 USD to go to Rodney Bay) were all friendly; but the old lady in the restaurant attitude is something else...to say the least. The hotel has so much potential to be great. However, the owner needs to take some money and do some renovation & upgrade to the property...I noticed water damage in several locations & in the ceiling (the reception area for one) and also along some of the base boards were damaged. They also need to call someone in to spray for roaches (saw a German roach in the bathroom)..I was so petrified & made sure I kept all my bags well closed as not to carry any critters home with me...yuck! Definitely not a place I would book nor suggest to any of my friends or family visiting St. Lucia.

Apparently like a lot of places in Castries, the first impression is a place that was last decorated in the 70s. But it has nice touches and charm - big rooms, a decent pool, close to the city and George Charles airport if you’re there for work and the WiFi works pretty well. It is a bit expensive, but that seems to be typical for St Lucia.

I stayed here for three weeks with a group of teachers. Auberge was our home away from home. We were so well taken care of by Miriam at the front desk, Barbara and Thomas in the dining room, Claire who looked after our rooms, and Miss Camilla Joseph, the manager.

During carnival it was a bit loud, but all of St Lucia is loud in carnival. The party boats coming in are a bit loud, but they are all docked by 8pm or earlier. The egrets settle down at night, the bats flap around as the sun sets, frogs chirp and the nights are quite quiet. The food in the restaurant is good and portions are large enough to share. Overall I would stay here again!

The hospitality was five star - Caius was wonderful, friendly, warm, welcoming and extremely helpful with all queries, resolving them swiftly and to a immaculately high standard. I will definitely stay again and recommend to friends/family!!!

The property is decent (not great).
The room had a bad smell this time around and the service in the restaurant was quite poor.
I ate at the restaurant on two occasions during my 1 night stay and was disappointed on both occasions with different staff. The front desk reception was ok but they need to train the rest of the staff. It was not good and I don’t recommend them anymore.

Visited here for breakfast one morning and the spread was excellent. There were pancakes, eggs, meats, fruits, pastries and excellent St. Lucian coffee. The staff were every friendly. The restaurant appears in the lobby and had a wonderful open air feel.

The hotel is located in the middle of Castries across from the where the catamarans dock. You can also see the cruise ships there. The Prime Minister's residence is right above the hill. Scenery was excellent.

This is in a very nice and convenient location in Castries, in the inner reaches of Castries port. Good for work in the town area. The style and layout of the hotel are quite appealing, with a tropical pond and expansive terraces and a pool.
My room was spacious and simply decorated. It had a nice balcony with furniture, and a pleasant view. Lots of storage and mirrors, but nothing full length. I found the wifi very good.
The bed was large and comfy and the linen and towels were in nice condition (apart from one manky pillowcase).
A good-sized bathroom and the shower was not bad. It could have been hotter but the pressure was decent.
That said, there is rather a lot that needs to be addressed to bring the Auberge up to standard.
Most bizarre was check in, after lugging my suitcase up the stairs to reception (no help offered). There were no forms to sign. I was just given my key and told they’d bring my bag up. I was not escorted to my room and had to ask for directions (it was not entirely straightforward to say the least). It wasn’t exactly unfriendly but nor did I feel very welcome.
There was no in-room safe provided. They say there’s one at reception but as frequent travelers know, this really is not a convenient option.
The room has some crumbling bits around the edges. In fact in places, the ceiling was flaking and had holes.
In the bathroom there was no spare toilet roll. No soap was provided in the dispenser at the washbasin (body wash and shampoo dispenser in shower). I had to go back down to ask for soap for hand washing.
Be aware. No drinking water is provided. This is the only hotel I’ve stayed at in the Caribbean that does not do this, and it is not good enough, as the tap water is not reliable quality. I had to buy it at the bar and because I was just recovering from food poisoning from my hotel in St Vincent, I also wanted sprite or lemonade. None available. I had to have Coca Cola to increase sugar levels, which really wasn’t the best option.
Service at breakfast was surly. The waitress was rude and disinterested. Please, at least give the job to someone who wants it and is happy to welcome guests with a smile. No cocoa tea from the menu. No spoon for the coffee ( I’m now wondering if not providing requisite cutlery is a Caribbean thing). I just wanted toast and was not given an option for whole wheat. Once again, it was very disappointing to find a Caribbean hotel serving low quality imported jam. St Lucia has great fruits, grows sugar and the local jams are great. Why is there no respect for the local product? Day 2, I asked for eggs stating my preference for not too runny. The waitress just rolled her eyes at me. She then proceeded to clear the next table with clatter and loud sighs of exasperation. Any possibility that she’d been having a bad day yesterday was removed. She’s simply bad tempered. The eggs turned out okay, if a little greasy. As for the bacon, I’m reminded of the joke where the waiter asks how the patron found the steak, and he said oh I moved two peas and there it was.
The service at dinner was okay, but as other reviewers have noted, some of your choices in drinks or food menu will not be available. No margarita because there is no grand mariner, no mojito because no mint, no sprite. And so it goes, in a strange game of menu bingo. No music either - instead you have no choice but to listen to the local tv or radio news blaring out. The Auberge presents itself as a fine dining restaurant so this misses the mark.
Dinner itself was okay. The chicken a little dry perhaps, the sides fairly generous. The mixed vegetables were just beans, which were a bit tough and stringy . The fried plaintian was good though. Dessert was lemon cake and ice cream. Truly the thinnest slice of cake I have ever been seriously offered in my life. It came with ice cream and was dumped on the plate with no love whatsoever.
The Auberge needs some improvements, and to show some love, to shift the needle.