SureStay Hotel by Best Western Thomson

Hotels
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SureStay Hotel by Best Western
8.2 (196 reviews)
5020 Illinois Route 84 , Thomson , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms in some areas
Cons:
Stinky rooms
Poor breakfast options
Room maintenance issues

Categories

Cleanliness
8.03
Some rooms reported musty odors and cleanliness issues, while others mentioned it was pretty clean.
Service
10
Staff received high praise for being nice and friendly.
Location
9
Convenient location with a bar and grill nearby.
Room Quality
7.54
Reports of musty rooms and maintenance issues, but some reviews indicated cleanliness.
Amenities
6.99
Limited breakfast options and issues with TV; needs improvement.
Value for Money
8.52
Average value, balancing the quality of room against prices.
Food and Beverage
6.98
Breakfast options were disappointing and left guests unsatisfied.
Overall Experience
8.53
Mixed feelings overall, with some positive aspects overshadowed by notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:23

Property Description

Convenient Location and Exciting Facilities
Located just 48 km from Apple River Fort State Historic Site, SureStay Hotel by Best Western Thomson offers a range of amenities, including a casino and barbecue facilities. The 3-star hotel boasts air-conditioned rooms with free WiFi, a shared lounge, and on-site dining options.

Comfortable Rooms and Entertainment Options
Each room at SureStay Hotel features a seating area, flat-screen TV, and cozy bed linens. Guests can unwind with American cuisine at the restaurant or grab a drink at the bar. Additionally, the hotel offers a casino for entertainment and relaxation.

Exceptional Service and Travel Assistance
With a welcoming reception desk, SureStay Hotel provides helpful information to assist guests in exploring the surrounding area. Whether for leisure or business, guests can rely on the hotel's convenient location for a pleasant stay.

Book your stay at SureStay Hotel by Best Western Thomson for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MLI

Location

Guest Reviews

8.2
Based on 196 reviews
Cleanliness: 8.03
Service: 10
Location: 9
Room Quality: 7.54
Amenities: 6.99
Value for Money: 8.52
Food and Beverage: 6.98
Overall Experience: 8.53
P
PIERRE • couple • fr
4
À éviter
Pros:

Rien

Cons:

Propreté douteuse, petit déjeuner quasi inexistant.

2026-09-09 • via Nuitee
A
Angie • couple • us
10
2026-09-02 • via Nuitee
A
Ashley • family_with_children • us
10
2026-08-24 • via Nuitee
L
Lenkeit • couple • us
5
2026-07-19 • via Nuitee
C
Connie • solo_traveller • us
3
Pros:

Room was good

Cons:

That was not very attentive in the bar or the front desk and I was double charged for a room that I made on booking.com.
Although they did promptly take care of it

2026-07-10 • via Nuitee
T
Theodore • couple • us
10
It was a great time with great friends and family
Pros:

A bar inside the hotel

Cons:

Nothing

2026-06-29 • via Nuitee
A
Alan • couple • us
10
Enjoyed our stay
Pros:

Convenient and the lounge is nice

2026-06-25 • via Nuitee
A
Annette • couple • us
10
2026-06-14 • via Nuitee
P
Pamela • couple • us
3
Pray your room is on main floor!
Pros:

On main road to brothers house

Cons:

No elevator, steep steps, no staff to help you
Food prices were way too high!!
How did cleaning crew get their equipment upstairs if no elevator?!?!

2026-06-07 • via Nuitee
M
Miller • couple • us
7
2026-05-22 • via Nuitee
R
Regina • family_with_children • us
5
It worked in a pinch
Pros:

It was close to where I was visiting

Cons:

Smelled of smoke and the sleeping sofa had a horrible mattress. Not set up for handicap and wheelchairs.

2026-05-06 • via Nuitee
J
James • solo_traveller • us
10
2026-05-01 • via Nuitee
G
Glenn • extended_group • us
9
Pros:

Staff, location, and amenities

2026-01-19 • via Nuitee
M
mike • couple • us
6
2026-01-19 • via Nuitee
J
Justin • couple • us
9
2026-01-15 • via Nuitee
A
Angela • family
6
Pros:

We did not know we needed to ask if we wanted our room cleaned, however once found out our room was cleaned nicely.
The standard of continental breakfast was not what was expected. A toaster with no bread our butter, limited option of pop tart our sugary cereal with milk. No yogurt, no bagels, no fruit. I only had coffee. That should have been more up to standard.

2025-10-06 • via Nuitee
D
Dmytro • family_with_children
10
Pros:

Clean room, Staff, Bar, Breakfast. Recommend 100%!

2025-10-05 • via Nuitee
G
Gilbert
8
Pros:

The only complaint? Just cold ceral and milk for breakfast. Coffee was empty by 9 AM.

2025-09-28 • via Nuitee
J
Jeff • friends
10
Pros:

On location bar and another bar across the parking lot that was fun!

2025-09-27 • via Nuitee
D
Daniel • friends
10
Pros:

Staff was good

2025-09-26 • via Nuitee