SureStay Hotel by Best Western Thomson

Hotels
Best Western
8.2 (91 reviews)
5020 IL Rt 84, Thomson, Illinois, 61285 , Thomson , US

Pets allowed

Facilities

Free breakfast
Express check-out
Newspapers in lobby (surcharge)
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Continental breakfast
Designated smoking area
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms in some areas
Cons:
Stinky rooms
Poor breakfast options
Room maintenance issues

Categories

Cleanliness
8.03
Some rooms reported musty odors and cleanliness issues, while others mentioned it was pretty clean.
Service
10
Staff received high praise for being nice and friendly.
Location
9
Convenient location with a bar and grill nearby.
Room Quality
7.54
Reports of musty rooms and maintenance issues, but some reviews indicated cleanliness.
Amenities
6.99
Limited breakfast options and issues with TV; needs improvement.
Value for Money
8.52
Average value, balancing the quality of room against prices.
Food and Beverage
6.98
Breakfast options were disappointing and left guests unsatisfied.
Overall Experience
8.53
Mixed feelings overall, with some positive aspects overshadowed by notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:23

Property Description

Welcome to SureStay Hotel by Best Western Thomson, your perfect retreat for relaxation and recreation.

Recreational Delight: Unwind with our on-site golf course or explore the beautiful surroundings with our complimentary area shuttle, ensuring every adventure is just a ride away.

Comfort and Convenience: Each of our 48 uniquely decorated guest rooms features modern amenities such as LCD televisions, complimentary Wi-Fi, and cozy coffee/tea makers, making you feel right at home.

Savor the Experience: Start your day with a complimentary continental breakfast and enjoy delicious meals at our restaurant or coffee shop. Wrap up your evening with a refreshing drink at our inviting bar/lounge.

Discover the charm of Thomson while enjoying all the comforts we have to offer. Book your stay today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MLI

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 50

  • Pets

    Pet max weight (per pet) in kg is 23

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.2
Based on 91 reviews
Cleanliness: 8.03
Service: 10
Location: 9
Room Quality: 7.54
Amenities: 6.99
Value for Money: 8.52
Food and Beverage: 6.98
Overall Experience: 8.53
A
Angela family
6
Pros:

We did not know we needed to ask if we wanted our room cleaned, however once found out our room was cleaned nicely.
The standard of continental breakfast was not what was expected. A toaster with no bread our butter, limited option of pop tart our sugary cereal with milk. No yogurt, no bagels, no fruit. I only had coffee. That should have been more up to standard.

2025-10-06 via Nuitee
D
Dmytro family_with_children
10
Pros:

Clean room, Staff, Bar, Breakfast. Recommend 100%!

2025-10-05 via Nuitee
G
Gilbert
8
Pros:

The only complaint? Just cold ceral and milk for breakfast. Coffee was empty by 9 AM.

2025-09-28 via Nuitee
J
Jeff friends
10
Pros:

On location bar and another bar across the parking lot that was fun!

2025-09-27 via Nuitee
D
Daniel friends
10
Pros:

Staff was good

2025-09-26 via Nuitee
D
Don
6
Pros:

Staff there was great. Local people we met were so friendly. Hotel needs some work our room was musty smelling. Bathroom definitely needed updates. The tub had caulking in the bottom. It apparently must of had holes they repaired. Toilet seat heavily worn. I don't know why our room smelled musty. We traveled there with other couples. Rooms were the same. The food they served was really good. The free breakfast food had out dated yogurt. So beware and check dates. Probably will stay somewhere else, but visit the bar n grill for sure.

2025-09-23 via Nuitee
A
Aaron
6
Pros:

It was pretty clean. I’ve seen worse. TV was pretty small for the king size room we had. It was all the way across the room could barely read the close caption. Nothing for breakfast but pop tarts, muffins, and cereal. Apple juice and orange juice. waffle iron was on a table, not plugged in. Very disappointed in breakfast.

2025-09-01 via Nuitee
R
Robert
4
Stinky and noisy
Pros:

If you like, sleeping in a stinky noisy room, you’ll love this place. Weekday stay empty hotel yet they had to shove us on the second floor without an elevator. As soon as we walked in it smelled of mold, and the window was wide open so they knew it. The owner of this hotel also owns a bar and golf course on the same property. At 7 AM they felt they needed to mow the golf course right below and directly adjacent to our room. Continental breakfast consist of pop tarts, and prepackaged muffins. Staff was nice.

2025-08-29 via Nuitee
V
Verified traveler
2
Wish I stayed home
Pros:

We are very disappointed in our room. No tv service at all. Big holes in the broken windows were just taped closed. Drain plug in bathtub not working.

2025-08-24 via Nuitee
W
William
10
Pros:

Enjoyed the stay. Easy to get to and clean

2025-08-18 via Nuitee
J
Joyce friends
10
Pros:

Staff was very nice and friendly hotel was very clean

2025-08-18 via Nuitee
M
mark
6
Pros:

Room was right across from breakfast room and stsrting at 6am non stop till 10 was screaming kids and very loud adults

2025-08-10 via Nuitee
B
BRUCE
10
Fantastic
Pros:

Debbie and Sarah were FANTASTIC!! They treat me like family!

2025-08-04 via Nuitee
K
Keith partner
10
Pros:

The staff is amazing

2025-07-28 via Nuitee
S
Sergio
10
Pros:

Great place to stay.

2025-06-30 via Nuitee
A
Andrew friends
10
Pros:

Great time!

2025-06-18 via Nuitee
W
William
6
Pros:

The room was nice, clean, and comfy. The wifi was solid. The "continental breakfast" was standard. The price was the lowest I found in town! The attached bar and restaurant are convenient and very popular! Unfortunately, the popularity of the bar was not a positive for me, as there were a lot of revelers coming and going late into the night. This might not have been as much of an issue if I hadn't been at the end of the hall by the exit. The door slammed every time anyone went through it, which was particularly frequent on Friday and Saturday until sometime after midnight. There's also a golf course that shares the lot (another draw, if you're into it), and it was PACKED on Friday night, which I'm sure contributed to the heavy traffic flow. The stairwell was adjacent to my room and I could hear everyone thudding up and down the stairs, as well. The walls of the place must be pretty thin. One night/morning someone had a dog in their room that barked for what seemed like hours. I got a text asking about my experience after the first night, to which I described the issues and requested a different room, but never got a reply. I guess it was automated with no one on the other side? I wouldn't stay here again, but you might like it if you're there to party.

2025-06-04 via Nuitee
J
Joseph partner
6
Pros:

Property was nice and clean. Only problem we had was our room was upstairs above or to the left of the bar. The music and karaoke was way to loud they dont even turn it down a little like after 10 pm so people can sleep pretty ridiculous.

2025-06-02 via Nuitee
K
Ken
6
Pros:

We were very disappointed in the continental breakfast. There was no danishes no bread no bagels nothing to make toast two kinds of cereal. The only thing you could get were pop tarts and waffles. Little disappointed, most continental breakfast have at least biscuits and gravy some kind of bread for toast And more than two choices for a dry cereal.

2025-05-27 via Nuitee
B
BRUCE
10
My favorite Hotel
Pros:

Staff was AMAZING!! Kimmie , as usual, was AWESOME!! I never stay anywhere else.

2025-05-27 via Nuitee