The Light Hotel Penang

Hotels
8.7 (1557 reviews)
Lebuh Tenggiri 2, Bandar Seberang Jaya, , Perai , my

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent upkeep of the property
Very comfortable stay
Helpful staff
Variety of breakfast options
Cons:
Inconsistent staff service
High prices
Food temperature issues
Inadequate training for some staff

Categories

Cleanliness
8.28
The entrance and room are very clean and tidy, but there are some comments about staff managing lunch and breakfast times leading to crowded areas.
Service
9.25
Staff were consistently described as friendly and extremely helpful, with some inconsistencies noted.
Location
9.29
Good location for traveling in mainland with convenient access.
Room Quality
8.74
Rooms are comfy, but there were mentions of issues with some amenities not functioning properly.
Amenities
8.77
Facilities were well-managed, though some needed improvement such as laundry times and training for staff.
Value for Money
8.23
Price is perceived as high compared to other options, with some food items not meeting expectations.
Food and Beverage
8.28
Breakfast options are varied, but quality was inconsistent, with several comments about food temperature and tea offerings.
Overall Experience
8.75
Overall pleasant stay with some issues noted but would recommend, keeping in mind the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:41

Property Description

Luxurious Accommodation
Elegantly furnished rooms with modern amenities and stylish decor to ensure a comfortable stay.

Relaxation and Wellness
Enjoy a pampering massage at the spa, unwind at the sauna facility, or take a refreshing dip in the outdoor pool.

Dining Experience
Indulge in a variety of local and Asian dishes at the in-house restaurant and savor post-dinner drinks at the cozy bar.

To book your stay at The Light Hotel, Penang, visit our website or contact our 24-hour front desk today.

Important information:

Please note that breakfast fee applies to children between 4 to 11 years old.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the Penang City Council has imposed a tax of MYR 3 per room per night, payable directly to the hotel upon check in. Please note that breakfast fee applies to children between 4 to 11 years old. Please be informed room bedding request are subject to room availability upon check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children from 1 year old to 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for MYR 50.80 per person per night when using an existing bed.
    People 1 year old and over stay for MYR 189 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1557 reviews
Cleanliness: 8.28
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 8.75
C
C Ishvarya • extended_group • my
7
Skip the breakfast, enjoy the room.
Pros:

The front desk staff, cleaning crew and doormen were so so friendly and nice! They were helpful at all times. Thank you to the staff that upgraded my room. The rooms are clean, I wouldn’t pay extra for breakfast.

Cons:

The breakfast was HORRIBLE. It was cold and disgusting. The only thing good at the buffet was the teh tarik uncle. I assume due to bulan puasa food is being prepared super early, so by the time we go for breakfast around 7/8am the food was stale. Everything was cold and flavourless. There was an insect in my aunts kuih, the staff alerted the manager and he apologised. The eggs were absolutely disgusting, cold and slimy. I had asked them to deliver the eggs to the table because i assumed as a five star hotel they do this. I actually haven’t been to a hotel that doesnt send freshly cooked dishes over. The cook looked puzzled when i told him my table number, just handed me the slimy omlette. An older man who was in jacket had oggled me when i visited the restaurant across the hotel, i was very disturbed to find out he works in the hotel. He was roaming around the buffet area in evenings. Perhaps the management should do a thorough check on both things

2026-03-07 • via Nuitee
N
Nazman R • family_with_children • my
9
2026-03-07 • via Nuitee
B
Bhoi Ariff • couple • my
10
2026-03-07 • via Nuitee
Y
Yoshini • family_with_children • my
8
2026-03-06 • via Nuitee
S
Syamim • family_with_children • my
10
2026-03-06 • via Nuitee
M
Muhammad • solo_traveller • my
7
Pros:

Politeness of the staff

Cons:

Room can be better

2026-03-06 • via Nuitee
L
lok bin • extended_group • sg
9
Pros:

Location and excellent breakfast

2026-03-05 • via Nuitee
H
Hartini • solo_traveller • my
8
Very good
Pros:

Meal

Cons:

Nothing

2026-03-04 • via Nuitee
W
Wan Latif • family_with_children • my
7
Pros:

The Bed🛌

Cons:

Nothing

2026-03-03 • via Nuitee
J
JAMES SIVANESAN • solo_traveller • my
10
Pros:

The front office was very pleasant. Accomadated all my request very well

Cons:

None

2026-03-02 • via Nuitee
D
Dex • family_with_children • dk
5
2026-03-01 • via Nuitee
B
Burkhard • solo_traveller • de
9
2026-03-01 • via Nuitee
A
Adam T Lomas • couple • gb
8
just what we needed
Pros:

all very very good

Cons:

all good, pity I couldn't have a beer, but it was explici

2026-02-28 • via Nuitee
G
GH • family_with_children • tw
9
2026-02-28 • via Nuitee
A
Angie • family_with_children • my
9
A fantastic stay—great food, stellar service, and amazing people. We can't wait to come back!
Pros:

Returning for the Chinese New Year celebration, I found the hotel bustling with guests as always. We had missed out on staying here during our previous visits due to it being fully booked, so I was especially pleased that we managed to secure a reservation well in advance this time.
Breakfast was exceptional—always an extraordinary start to my day. It's truly a highlight I eagerly anticipate each visit.
Mr. Raj, the General Manager, was exceptionally thoughtful, personally assisting me with parking challenges throughout my stay. As it rained nearly every day, his support proved invaluable. Traveling while pregnant, accompanied by my husband—who was recovering from a knee injury—and our two young children, I found the valet parking service to be a true lifesaver, ensuring our comfort and easing our experience.

Cons:

Communication from the front desk was generally helpful, though there was a mix-up regarding my parking arrangements. Fortunately, the attentive assistance of the General Manager, Mr. Raj, and the Duty Manager, Karthiga, quickly resolved the issue and ensured a smooth experience.

2026-02-27 • via Nuitee
H
Haja maideen • family_with_children • my
8
2026-02-27 • via Nuitee
S
Sinaramlee • family_with_children • my
9
2026-02-26 • via Nuitee
S
Soon Lock • couple • my
8
酒店房间干净舒适...是一间不错的酒店。
Pros:

早餐不错...员工礼貌的打招呼

Cons:

太多辣的食物

2026-02-25 • via Nuitee
Y
Yap • solo_traveller • my
8
2026-02-24 • via Nuitee
M
Marwan • couple • jo
9
2026-02-23 • via Nuitee