Ramada Encore by Wyndham Istanbul Kartal

Herşey iyi biraz yastıklardan dolayı uyuyamadık

Karşılama ve oda konforu güzeldi. Ancak pencereler kapalı olduğu halde sokağın gürültüsü olduğu gibi odanın içerisinde hissediliyordu.

Reception was not good and parking problems

Resepsiyon katında bir oda da kaldım. Gece yarısından sonra saat 02:00 ye kadar çok ses oldu uyuyamadım.Oda binanın ışıklığına bakıyordu. Camdan bakınca kör duvar görüyorsun.
İnternete bağlanmaya çalıştım sürekli bağlantı hatası veriyor internete bağlanamadım.Yatak baş ucu sağ taraf okuma lambası çalışmıyor. Sonraki seyehatlerimde düşünmem. Kalacak olanlarda alternatifleri değerlendirsin

Resepsiyonda ki arkadaş çok iyi değildi . Otel boş olmasına rağmen erken girme konusunda yardımcı olmadı .

Otopark giriş ve çıkışı çok sıkıntılı

Die Zimmer sind megaaa klein das man Platzangst bekommt und sehr hellhörig.

The bathroom and rooms were not clean

Personel kabalığı yüzünden hiç sevmedim

Otelde odada böcek vardı perdelerde ve yerde

Standart odalar oldukça küçüktü. Ses yalıtımı çok kötüydü, diğer odadaki sesler çok net duyuluyordu. Temizlik ve konfor güzeldi. Misafir ilişkilerinde arakdaşlar güler yüzlü ve yardımcıydılar.

Clean and decent Hotel, I would recommend for Business trips.
Good breakfast, helpful stuff. I will choose again Ramada Encore by Wyndham Istanbul Kartal Hotel.
Hotel close to Istanbul Park and Medical Park.
Many restaurants and Cafes nearby.

There is good, bad and then worse.
Starting with Good:
Rooms were very clean, breakfast was quite nice.
The Bad:
Hotel was on very busy road and there is major construction work going on across the road so as a result even with ear plugs on it was difficult to catch any decent sleep, plus aircon had only hot or fan modes as a result room was very warm and uncomfortable at times.
The Ugly:
Staff at reception agreed to let me in the room till 4:00 pm since my airport transfer was booked for 5:00 pm. But then they locked my room I went back to reception and reminded them I am getting picked up at 5:00 and receptionist again said no worries sir you can stay in your room, only to receive a ride phone call "demanding to immediately leave the room or pay for an extra day". Without making any fuss I came downstairs and sat in reception. I asked the receptionist would I be ok to quickly grab cup of coffee from restaurant and she replied of course sir help yourself. I went downstairs and two gentlemen there (who I treated with utmost respect throughout my stay and even said thankyou to them and shook their hands in the morning) rudely came between my way and coffee machine and said no coffee for for you. And very very rudely demanded money and got quite aggressive with me, I won't have minded paying for coffee but the way they spoke to me was extremely insulting, they even said to me we have closed the coffee machine and the restaurant is closed for you and kept saying no coffee no coffee. I came back upstairs and shared the whole ordeal with receptionist and what did she do absolutely nothing at all, least I was expecting an apology or perhaps may be even a cup of coffee but she was not interested in my complaint. I even left a letter of complaint with her for the manager. While waiting for my cab I ordered coffee in reception and paid for it (which is absolutely fine) but the way your staff made me feel, insulted and humiliated me, approached me so aggressively is something I have never experienced in my entire life of travelling. I am a very frequent traveller primarily because of work but this experience at Ramada has left a very bad taste in mouth for many years to come. I strongly suggest customer care and hospitality training for your staff at earliest, it seems they're in a completely wrong profession.

Otele giriş çok hızlı, temizlik çok iyiydi. Sadece oda bekledigimden daha küçüktü.

Very friendly and helpful staff,

Good transit hotel in Asian side of Istanbul. The breakfast was good. The room was small but sufficient for night sleep. Close to metro station and shopping mall. It is a convenient hotel Sabiha airport.

We requested reception to order a taxi. The tall/muscular guy in reception ordered for us saying night charge etc. etc. and charged 25 euros. When getting back we came to know that taxi fare is just 6 (160 Lira)euros. Pathetic behaviour.

It's better for him to beg in street rather showing such pathetic behaviour to tourists.

Maalesef bu sefer oda konforu çok kötü idi klozet musluğu kırık duş başlığı çok kısa banyo çok kötü

I am writing this letter to thank you for the wonderful care and as an appreciation for the services from your staff. It was our first visit, and we were really concerned regarding the service but no doubt we had a wonderful time staying over here.
Every staff member with whom we came in contact was attentive and kind including Gur Shan in room service and Ergul in the kitchen.
Cem at the reception was particularly helpful and attentive, as much as Hanife, Musa and the rest of your staff.
N.B: the bed was so comfortable as well.
Thank you for Hasan for choosing for us the right homy hotel and friendly staff .
I would surely recommend your service
Thank you Ramada encore hotel staff
Yours sincerely,
Christine & Anne

Odamiz pencere onunde duvar var. gunes gormuyor. Odalar cok kucuk.